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Reviews

3.0
7 lifetime reviews.
  • NEVER AGAIN MUST NOT SERVICE OR BUY ANY CAR

    If I can I would not even give one star to this place. I have MDX which is 3 years old whenever i go there to get scheduled service done they are...

    Dealer Response

    Hello Harshul, I am sorry for what you experienced and I would like to know if there's anything I can do to make things right for you. Please con...


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    If I can I would not even give one star to this place. I have MDX which is 3 years old whenever i go there to get scheduled service done they are very arrogant people working there. The cost of their services is roof high with no explanation what are charges and how much each part of service is. before I started my third service I told them how i was treated last time, in return there reply was do not come to our place. I will be talking about this experience to as many people i can reach and prevent them from buying or servicing their vehicle in future.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Harshul, I am sorry for what you experienced and I would like to know if there's anything I can do to make things right for you. Please contact me when you have a moment. Joseph Viviani - General Manager - JViviani@Group1Auto.com - (609) 428-4475 (Direct)


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  • Recall

    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it ...

    Dealer Response

    Thank you for your feedback about your service experience because that should not have happened. I want to use your case as a learning opportunity...


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    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback about your service experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me at (609) 428-4475 so I can learn more? Joseph Viviani General Manager


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  • Excellent, No presseure experience!

    Loved Donna Poletti! Very Friendly, NO PRESSURE at all. Not overbearing, listened to our car needs and wants, did not push at all. Fair pricing, w...

    Dealer Response

    Thanks for your review of Donna and Mark! We are thrilled to hear that we made something you'd normally hate into a pleasure...because that's the...


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    Loved Donna Poletti! Very Friendly, NO PRESSURE at all. Not overbearing, listened to our car needs and wants, did not push at all. Fair pricing, worked well with us right on through to the close with manager Mark. I HATE car shopping...this was a pleasure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for your review of Donna and Mark! We are thrilled to hear that we made something you'd normally hate into a pleasure...because that's the way it SHOULD be!


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