Reviews
Great experience.Sakes rep Chris Seig was great.Under promised and over delivered.Would buy from him again.
Great experience.Sakes rep Chris Seig was great.Under promised and over delivered.Would buy from him again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Steve! I’m thrilled to hear that you had a great experience with Chris at F.C. Kerbeck Buick GMC. It's fantastic to know that he exceeded your expectations. We look forward to assisting you again in the future! Joe Mcgrath General Manager
I purchased a Porsche from FC Kerbeck and Sons in late November 14, 2025, but my experience has been extremely disappointing. Shortly after driving the vehicle off the lot, the tire sensor fault light appeared, and I promptly reported it to Salesman Ryan. Despite providing evidence, the issue was downplayed, and subsequent visits to the dealership yielded no resolution. The problems persisted shortly before Christmas, and I eventually took the vehicle to Delaware Porsche, where it was discovered that the tire sensors needed replacement and there was a coolant leak. Although the warranty covers the coolant and thermostat issue, I was left to cover the sensor replacement costs. Ryan initially agreed that his manager, Jon Agresta, would reimburse me for these expenses, but now the dealership is reneging on this commitment. I am extremely dissatisfied with the lack of support and transparency from FC Kerbeck and Sons. I will not be purchasing another vehicle from this dealership and strongly advise others to avoid doing so, especially when buying a used car.
I purchased a Porsche from FC Kerbeck and Sons in late November 14, 2025, but my experience has been extremely disappointing. Shortly after driving the vehicle off the lot, the tire sensor fault light appeared, and I promptly reported it to Salesman Ryan. Despite providing evidence, the issue was downplayed, and subsequent visits to the dealership yielded no resolution. The problems persisted shortly before Christmas, and I eventually took the vehicle to Delaware Porsche, where it was discovered that the tire sensors needed replacement and there was a coolant leak. Although the warranty covers the coolant and thermostat issue, I was left to cover the sensor replacement costs. Ryan initially agreed that his manager, Jon Agresta, would reimburse me for these expenses, but now the dealership is reneging on this commitment. I am extremely dissatisfied with the lack of support and transparency from FC Kerbeck and Sons. I will not be purchasing another vehicle from this dealership and strongly advise others to avoid doing so, especially when buying a used car.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us, Monica. We appreciate you taking the time to share your feedback which we take seriously. Please accept my sincere apologies for the inconvenience that you have experienced. I would also like to take this chance and share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest services. Please contact us to discuss this further. Thank You, Joe McGrath General Manager
Very Poor communication .Very Unprofessional disorganized communication. I been trying for 5 days straight to get a manager to talk with me about my reasonable cash offer on a preowned vehicle. Finally Late Today , I was out on the phone with a polite man who said his name was Scott and he was a preowned sales manager .We had a Polite Comprehensive conversation about my vehicle of interest and my Serious cash offer .We finished the conversation with hin saying he would try to call me back with a decision to accept or deny my offer ib like 15mins .Like 25 mins later he I think ( voice sounded different) called me back and within a min i said I had to get other line call me in like q hour .I Never heard back 2 hours later so I called only to be told some other buyer put a deposit down on the vehicle and is flying in to pick up. I asked when ? Scott( if that was his name ) , said he didnt know .I feel i wasted alot of my precious time trying to make a serious offer only to be disappointed ..I have personally bought vehichles from Frank and Charlie Kerbeck years ago with all good professional experiences Sadly both these gentlemen they are up there in age with poor health so I couldn't have the professional Respectful experience of dealing with them .Its a shame they are Not being Respected and Honored by current management.
Very Poor communication .Very Unprofessional disorganized communication. I been trying for 5 days straight to get a manager to talk with me about my reasonable cash offer on a preowned vehicle. Finally Late Today , I was out on the phone with a polite man who said his name was Scott and he was a preowned sales manager .We had a Polite Comprehensive conversation about my vehicle of interest and my Serious cash offer .We finished the conversation with hin saying he would try to call me back with a decision to accept or deny my offer ib like 15mins .Like 25 mins later he I think ( voice sounded different) called me back and within a min i said I had to get other line call me in like q hour .I Never heard back 2 hours later so I called only to be told some other buyer put a deposit down on the vehicle and is flying in to pick up. I asked when ? Scott( if that was his name ) , said he didnt know .I feel i wasted alot of my precious time trying to make a serious offer only to be disappointed ..I have personally bought vehichles from Frank and Charlie Kerbeck years ago with all good professional experiences Sadly both these gentlemen they are up there in age with poor health so I couldn't have the professional Respectful experience of dealing with them .Its a shame they are Not being Respected and Honored by current management.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
So I goes to the dealership this morning with an attitude because the molding is coming off of my new vehicle. These people are all happy and joyful when you are buying the vehicle but when you go back, they are different people so I asked to speak to Mr. Kerbeck, nobody knows where Mr. Kerbeck is, but I bet you if I told them I was buying a Lamborghini Mr. Kerbeck will come out of the woodwork
So I goes to the dealership this morning with an attitude because the molding is coming off of my new vehicle. These people are all happy and joyful when you are buying the vehicle but when you go back, they are different people so I asked to speak to Mr. Kerbeck, nobody knows where Mr. Kerbeck is, but I bet you if I told them I was buying a Lamborghini Mr. Kerbeck will come out of the woodwork
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Greg is a GREAT salesman I used him twice and each time we made a deal… please asked for him when you go to the dealership.. highly recommend..
Greg is a GREAT salesman I used him twice and each time we made a deal… please asked for him when you go to the dealership.. highly recommend..
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Matt! We’re thrilled to hear about your positive experiences with F.C. Kerbeck Buick GMC and our salesman. It's wonderful to know that Greg has made such a great impression on you. We appreciate your high recommendation and look forward to welcoming you back on your next visit! Joe Mcgrath General Manager
This is a very racist car dealer do not purchase from here. After car purchase they treat you like a pile of you know what. Service department is very arrogant and racist had car for eight weeks and things started failing and I've been back three times and still get same treatment and sales department isn't any better black salesman for black customers, white for white stay away. And I told them I always said I would never deal with them, should have listened to myself.
This is a very racist car dealer do not purchase from here. After car purchase they treat you like a pile of you know what. Service department is very arrogant and racist had car for eight weeks and things started failing and I've been back three times and still get same treatment and sales department isn't any better black salesman for black customers, white for white stay away. And I told them I always said I would never deal with them, should have listened to myself.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Today I took my car to Kerbeck for service and got it back in worse condition
Today I took my car to Kerbeck for service and got it back in worse condition
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to share your feedback which we take seriously. Please accept my sincere apologies for the inconvenience that you have experienced. I would also like to take this chance and share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest services. Please contact us to discuss this further. Thank You, Joe McGrath General Manager
Dave made the process super easy. I saw a couple options online, spoke with him on the phone and worked the deal, he FedEx me the paperwork and coordinated shipping. Incredibly smooth car buying process. He’s text me a few times since delivery to make sure all is good. Will definitely buy my next car from Dave again.
Dave made the process super easy. I saw a couple options online, spoke with him on the phone and worked the deal, he FedEx me the paperwork and coordinated shipping. Incredibly smooth car buying process. He’s text me a few times since delivery to make sure all is good. Will definitely buy my next car from Dave again.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Robbie, for your wonderful review! We're thrilled to hear that you had such an incredibly smooth car buying experience with us at F.C. Kerbeck Buick GMC. It's great to know that our team, especially Dave, was able to make the process easy and keep you informed throughout. We look forward to assisting you with your next purchase don't hesitate to reach out when you're ready! Safe driving! Regards, Joe Mcgrath General Manager
Dave long is an awesome salesman. He was diligent and getting this deal done and communicating very promptly throughout the entire process.. I will refer and be a repeat customer due to Dave's experience and effectiveness with communicating throughout the entire process
Dave long is an awesome salesman. He was diligent and getting this deal done and communicating very promptly throughout the entire process.. I will refer and be a repeat customer due to Dave's experience and effectiveness with communicating throughout the entire process
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Larissa! We truly appreciate your positive feedback about Dave and his dedication to helping you with your purchase. At F.C. Kerbeck Buick GMC, we strive to provide excellent service, and we're glad to hear that Dave made your experience smooth and efficient. We look forward to welcoming you back as a repeat customer! Safe travels in your new vehicle! Sincerely, Joe Mcgrath General Manager
Great communication and easy process. Would def go back and will for next car. Thanks David Long and Derek Davis!
Great communication and easy process. Would def go back and will for next car. Thanks David Long and Derek Davis!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Daniel! We’re thrilled to hear that you had a great experience with us at F.C. Kerbeck Buick GMC. Our team works hard to ensure a smooth process, and we appreciate your kind words about David and Derek. We look forward to assisting you with your next car purchase! Safe travels! Regards, Joe Mcgrath General Manager