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Avalon Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (299 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (299 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Avalon Honda from DealerRater.

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Great job

Everything was fixed in a Riley matter and done right! Mike in service was dry thorough and did a great job! Ross was excellent as well. A great experience was had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service in all areas

I recently received superior service when my '09 Civic required body work, routine service, and new brakes. The body shop returned to me a car that looked like new. During the oil change and checkup the mechanic advised that the rear brakes were ready for replacement. They were able to do this immediately--all procedures completed in the same visit, which is a huge convenience to the car owner. During the nine years I've owned my Civic (favorite car ever) all service has been provided by Avalon Honda. I always get a prompt appointment. The mechanics are meticulous in their check of the systems and provide recommendations for future service. Every employee I've met is professional and knowledgeable about the Civic and its systems. The staff makes the experience as easy as possible for the owner,,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No problems

While it was a regular maintenance check, the service manager took the time to explain exactly what had been done and went over the information and explained each item. Very helpful. I was treated with courtesy and feel that the service department is very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

wheel alignment & tire rotation

just got my car detailed & they did NOT use a mat so greasy footmarks all over....I was not a happy camper...they did offer to clean it but I said next time use the paper mat...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Got taken care of pronto . Very thankful since I had friends waiting to go golfing . Great checkout process of reviewing status of all aspects of my car .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Routine servicing

I received excellent and prompt service. Fair pricing. The service manager gave a detailed review of all the work done with information for the next recommended service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My new CRV

Susan Cafiero was great. It was the second time I worked with her to get a new car and would highly recommend her to anyone thinking of purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

driver side air bag replacement

Service manager was very helpful. He scheduled the required service iimmediately and the work was completed quickly. Very good customer experience. I have been driving Honda automobiles for forty two years. The cars are dollar for dollar, the very best in the industry. I have put over 600,000 miles on my Hondas. The service I have received at this Burns delivers hip is typical of my past experiences at other Honda dealerships.....professional and competent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

As always, excellent experience!!!

Mysterious noises emanating from my CRV (2010) and each time I took it to be checked, of course, the noise stopped. However, finally, Ross heard the noise and made an appointment for the next day. The problem was rear caliper. Ross, is always very informative, explained all and answers all of my questions. My thanks to Ross, for always coming to my rescue, to C.J. for driving me home and back again the next morning, and to Tony, the mechanic that so expertly serviced my car and he, also explained everything to me in detail. In addition, because of my travels, Ross always makes certain my vehicle is safe to operate and goes out of his way to make me feel secure. Many thanks to Ross. C.J. and Tony. God Bless and again, THANK YOU!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Department - Rear Brakes

Excellent service provided by the service department. I have brought my CR-V here for years and they provide top notch customer service and repairs. Always a pleasure to deal with the service department at Avalon Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.