Reviews
Simple, smooth easy process
This was my third Lexus and this was absolutely the easiest experience I have ever had when getting a new car. No bait and switch, no misunderstandings, no back and forth negotiations. They put their best foot forward right from the beginning. I would absolutely encourage anyone to go to this dealership. It was worth going out of my way to get a vehicle here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is my second lease with Haldeman Lexus.
My salesman, Joseph Laurito, was of tremendous help in explaining all details I was considering with the different models. He made me feel comfortable and the paperwork was so much easier than I had anticipated it would be! I certainly recommend him and the Haldeman Lexus dealership to my colleagues, friends and family. Thank you for such a positive experience! A huge thank you to Joseph Laurito, Brian Bennett (General Manager) and Kelly Lyall (Financial Services Director).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Advisor worked for me
Mike Devlin was supportive and explained everything along the way of the process. (Had clogged A/C drain and moldy carpet!) He worked hard to get my vehicle serviced and back to me as quickly as he could.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Linda for the outstanding review! We are very happy that Mike has completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Craig Estelle, Service Director
Great Service
The Salesman Scott was a pleasure to work with. Scott worked with my wife and I in a very professional manor. He made us feel comfortable and was helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stanley, we appreciate you taking time to leave us a great review! We are pleased to hear Scott did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! David Dougherty, General Sales Manager
Great service
Friendly service, sitting in the lounge is fine if the wait isn't too long, an hour is ok, quick turn around when my car had problems detected
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Kathleen! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Craig Estelle, Service Director
Best dealer around by far!
Tara is exceptional! What a pleasure it is to come in for service and deal with Tara. Smiles, always professional, polite and listens. She is and has always been your best representative of the dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that Tara has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Craig Estelle, Service Director
Exceptional Customer Service
I felt cared for the moment I drove in the Maintenance Bay. The attendant opened my car door and walked me into the Service Dept. Employees went the extra mile every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, at Haldeman Lexus of Princeton, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased that you were satisfied with the service you received from us and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Craig Estelle, Service Director
Best car buying experience!
Excellent customer service and follow up! Scott made the whole leasing process super easy and everything was ready when we arrived. Craig explained things thoroughly and the whole experience was a breeze!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
oil change and tire rotation
I think the person who i saw was Tara, she was very knowledgeable about everything, and she wasn't she asked someone who could help. very pleasant person.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that Tara was there to take care of you! Thank you again and we always look forward to working with you again in the future! Craig Estelle, Service Director
Recall service
Things went better than smooth. I can truthfully say I enjoyed doing business with you. A salesman actually gave me a lift over to where my car was parked.... plus a tank of gas and a clean car. A very good day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, at Haldeman Lexus of Princeton, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Craig Estelle, Service Director