Reviews
Great service
The staff there is really nice and the team is professional. ALso they answered my questions patiently and in detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Good service
Friendly staff, efficient service. I didn’t have to wait for a long time for the service. There was coffee and snack in the waiting room. There was also access to free WiFi.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Kuo-Yann. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
New Car Purchase
Travis McCloud was honest, courteous and professional. We did shop around and found that DCH had a good price. Also, they did not try to pressure us into buying the car, which is always a very welcome thing when shopping for a car. I did like that Travis called us back and wanted to explore options with us. He stayed in touch with us throughout the process and made it one smooth transaction. This is our second car purchase in the last few years at DCH. We keep our cars for ever, but if we are in need of another Toyota, we will definitely go back to DCH.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Devesh. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Great service
Comfortable environment to work with experienced salesman provide good customer service. This is the eighth Toyota car I purchased from this dealership with satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Tony. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Regards, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Great service
Courteous and friendly staff. Prompt service. I was early for my appointment because of a conflicting dentist’s appointment. Service went well and I was early for the dentist.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. All the best, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Great Customer Service
Steven Taveras is knowledgeable and polite when he greeted me. He made sure that my complimentary ride was available and I did not have to wait too long for it to arrive. He kept me informed throughout the day of the process of the recall and offered recommendations that Toyota had found.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer
Stopped by the dealership to look at a used Toyota based on an internet ad. However, during the negotiation process, sales person increased the price by approximately 5-6K. When asked for itemized breakdown on the cost, there was absolutely no transparency on the additional fees. Left the dealership as could not get a straight answer as to what the additional fees entailed.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Very good experience. Salesperson Jabril Doty was...
Very good experience. Salesperson Jabril Doty was extremely helpful A refreshing change from pushy car salespeople encountered at car dealerships. Will definitely use DCH again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Raina. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jabril was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Mr. Moncada
Time, excellent services and great comunication at the time of my repair. Steve was excellent services texting and tell me the progress on my vehicule.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angel, thank you for the awesome feedback! You're right, Steve is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We look forward to working with you again in the future. Take care, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Excellent Service Department
The service department is very efficiently run and the people there are all very polite and pleasant. The wait time was also very reasonable.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747