Reviews
Great service and in & out the team work are great I’ll
Great service and in & out the team work are great I’ll come again and I’ll tell everyone about it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
I purchased my car a couple days ago and the whole
I purchased my car a couple days ago and the whole process went well. Anyone i spoke to was very nice and was helpful. Johnny was my salesman and he was very helpful and answered any questions i had, he has a great attitude and made the process go smoothly. The entire process was simple and straightforward.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that Johnny provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing DCH Brunswick Toyota! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Service
The wait time was shorter than promised. However, the issue I reported was not corrected. Was told there was not problem, (so I assume no repair) inexplicably the issue seemed to have been resolved for a day then resumed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience. If you would like to further discuss your visit, William, feel free to contact us at your convenience. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Waiting Time Unsatisfactory
I was given a smaller cost on my diagnostic service than I expected. Wait time was unpleasant. Didn't pursue items on my Action Plan because of wait time.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dennis, feel free to contact us at your convenience. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Great service!
I like the organization and smooth operation from beginning to end. All of your staff were friendly and eager to help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Service
Everyone is always super personable and friendly every time I go and get service. Everything is explained thoroughly. Car care is always frustrating but they make it a bit easier.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lindsey, Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Typically, negotiating a new car purchase is not fun.
Typically, negotiating a new car purchase is not fun. I'm 70 years old and have done this quite a few times. I finally found the exception to the rule. DCH Brunswick. Client Advisor Johnny Mayfield and Business Manager Ryan Kaminski. Very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Rich, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ryan and our team, and we look forward to working with you again. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
repair
Everything is fine except that it takes a little longer(Routine maintenance and replacement of rearview mirrors takes 3 and a half hours)
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jun, it has been a pleasure serving you. Quality customer service is always our number one priority, and we apologize that our services are taking longer than usual. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
DCH Brunswick proved to be the standout choice among the
DCH Brunswick proved to be the standout choice among the three Toyota dealerships I visited while searching for a new car. Offering the most competitive pricing, Jason Sim and his team played a pivotal role in ensuring a smooth and positive purchasing experience of our 2024 Grand Highlander Limited vehicle model. Jason's professionalism, courtesy, and extensive knowledge were evident throughout the process. He patiently addressed all my questions, alleviating the stress associated with making a significant purchase. Notably, the dealership efficiently handled a missing accessory – an activity mount crucial for my family lifestyle – by promptly ordering and installing it. From the initial contact to the final paperwork, the service provided by DCH Brunswick was outstanding. I highly recommend this dealership to anyone in the market for a Toyota, and I wouldn't hesitate to suggest it to family and friends. Thanks to DCH Brunswick for making the purchase of our first Toyota vehicle such a positive experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Jason provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Congratulations on your new 2024 Grand Highlander! Thanks for choosing DCH Brunswick Toyota! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
The new dedicated service center is refreshing and
The new dedicated service center is refreshing and designed very well. To complement, the service staff are friendly and very knowledgeable. Before proceeding to diagnosed Diagnosed my 2005 Camry's issue explained very clearly the cost up front ETC. They successfully pinpointed the issue . When finished they texted me in detail the cost ETC.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Kevin and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com