Reviews
Manojkutty
Very good system of notifying when it is ready. The video coverage was very nice. Ability to choose what u would work and what you could skip
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience with us, Manojkuma! At DCH Brunswick Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact me if there is anything else I can do for you. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Facility, Customer, Service
Customer Service Needs Improvement, And Should Have A Friendly Atmosphere. Where Customers Can Feel Like They Are Family And Treated Like More Than A Dollar Bill.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, Gennean. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
great service
Have bought 4 Saturns from DCH and now 4 Toyotas in a row . Have brought my son and a friend over the years who also bought cars . Loyalty i guess .
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Andrew and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Easy to book a service appointment online
The ability to make a service appointment online. That’s it - nothing else. It took 4 hours for an oil change, tires rotation and wiper blades replacement.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ervin, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
My friendly service center
Friendly, courteous, clean building and explained service. I love the video the technician takes that explains the service for the day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Suzanne. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Good Service
The wait time to the Service desk was much too long The wait time to get the car service was acceptable
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Mervis. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Quality, clean, informative, and efficient.
The process from entry until discharge was very efficient, informative and comfortable. My Service advisor, Paul Swenarton offered a pleasant greeting, answered all questions, in a very respectful way. A pleasure to converse with Paul. My technician - Cristian Gonzales was neat, provided a concise video, also completed all of my requests. Both of these men are an excellent example of quality and customer service at DCH. Looking forward to a return with them next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First and foremost, thank you for stopping by to leave this incredible review, Richard. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our team has assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Rav4 factory scheduled service
I am able to schedule my service appointment on line, making it easier to plan my day. The service center sends me a video of my cars current condition. They tell me what my repairs will cost so I am not surprised when I show up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us, Deborah. I am delighted to hear you were treated with prompt, courteous, and informative service on your car. I hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Great Service. Great Facility
Good Experience. Clean Customer Area. Good People. The Area is good. I have barely any words. Im speechless. I recommend DCH Brunswick Toyota. Go there. Get your Toyota Service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Kevin! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by DCH Brunswick Toyota again! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Un servicio excelente me encanto el trato que dan y son
Un servicio excelente me encanto el trato que dan y son todos muy amables.k
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Muchas gracias, que tenga un día exelente! Sinceramente, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747