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Naples INFINITI

(1,001 reviews)
Visit Naples INFINITI
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 6 awards
2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 691-4523 (866) 691-4523
Used (866) 716-3429 (866) 716-3429
Service (888) 324-7689 (888) 324-7689

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Naples INFINITI from DealerRater.

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very good service no waiting always atentive good I would

very good service no waiting always atentive good I would you recommend a service to Anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting your vehicle to us for your service needs! We greatly appreciate your business!

Sales advisor Marlon was fantastic to work with.

Sales advisor Marlon was fantastic to work with. He was very knowlegeble, curtious and helped us make informed decision.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for your feedback. Marlon is amazing to work with. He is very knowledgeable and more then willing to share his knowledge with his customers. Enjoy your beautiful new INFINITI!

A true professional who was a value add and asset in my

A true professional who was a value add and asset in my car buying experience. Cindy was knowledgeable, trustworthy, and honestly just a pleasure to work with. She was able to answer all of my 100 questions almost immediately. Would go back and recommend anyone to Cindy and Naples Infiniti.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Ryan for your purchase and for your feedback! Cindy is amazing to work with. She is very knowledgeable and more then willing to share her knowledge with her customers. We greatly appreciate your recommendation. Enjoy your new wheels!

Bought a new car from here because of my experience over

Bought a new car from here because of my experience over the last 5 years plus the performance of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty to Naples Infiniti and for your recent purchase! Marlon and the team are amazing. They are all very customer focused and all work towards a common goal of delivering the car and the experience to their customers. Enjoy your beautiful new Infiniti!

I live in Minnesota and purchased a car from this dealer

I live in Minnesota and purchased a car from this dealer that I found online. As a first time online car buyer, it was a bit stressful, never seeing the car or sales team in-person. Overall, I had a positive experience, facilitated by my salesperson, Cindy, who was fantastic. Cindy was extremely responsive, even on her day off (sorry Cindy!!) and kept me updated at every step in the process, sending me pictures and videos of the car. If not for Cindy, this could have been a very stressful process, but she was incredible. The reason for my four star review of the dealership (Not Cindy - She was 10/10) is the delay from wiring the dealership money for the transaction to the finalization of my paperwork. There has to be a better, faster way to complete contract documents than FedEx-ing them back and forth. Overall, I got a great car at a good value.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Elliotts, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

Very professional, resourceful, reliable and sincere.

Very professional, resourceful, reliable and sincere. An asset to your dealership. Contact me if necessary

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank yo for your review and for your purchase! Cindy is very professional and tries her hardest to deliver the car and the experience to all of her customers. Enjoy your beautiful new Infiniti!

Naples Infiniti is in a class of its own when it comes to

Naples Infiniti is in a class of its own when it comes to customer service. I would highly recommend purchasing your next vehicle here and working with John Lawson. He was extremely professional throughout and entire process and exceeded my expectations in every way. His priority was making sure I was taken care of and that is hard to find these days. Shop here if you want a stress-free car buying experience with an exceptional staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Stephen for your feedback and for your purchase! John is amazing and great at what he does. He is very customer focused and wants to make sure he delivers the car and the experience to all of his customers. Enjoy your new ride!

We usually buy cars in Miami or Fort Myers for price and

We usually buy cars in Miami or Fort Myers for price and selection, so I was pleasantly surprised to find a nice car at a fair price in Naples. LUXON ESTIVERNE and JOHN LAWSON were professional and worked hard to help us find the right vehicle and terms. My trade was valued fairly. Very resourceful team went the extra mile to make sure our new car delivery was perfect! It's great to have an honest and reasonable dealership in Naples!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for your review! Luxon and John are true professionals. They listen to their customers and try to find the perfect vehicle based on their needs and wants. Both Luxon and John try their hardest to deliver the car and the experience to their clients. Enjoy your new ride!

Gerosky, Scott, Lux and the entire gang at Naples

Gerosky, Scott, Lux and the entire gang at Naples Infiniti are some of the best, hardest working and honest businessmen in auto dealership I've had the pleasure of doing business with. They ensured my family was taken care of with any questions or concerns we had and were very informed about EVs. They are in constant communication and want you to know that they have your back. Highly highly recommend this dealer and will be coming back in the future for new/used purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Michael, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Admirable Customer Service

My service advisor - Bryan went above & beyond and I am grateful. Compared to the unfortunate lack of customer service in nearly every industry, Bryan?s work ethic & dedication to his clients is a breathe of fresh air. He kept me informed every step of the way. THANK YOU!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Nydia, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!