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Naples INFINITI

(1,001 reviews)
Visit Naples INFINITI
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 6 awards
2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 691-4523 (866) 691-4523
Used (866) 716-3429 (866) 716-3429
Service (888) 324-7689 (888) 324-7689

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Naples INFINITI from DealerRater.

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Best experience, Thanks to a young man.

Best experience, Thanks to a young man. Rafael you are truly great at what you do !! You made everything as easy as possible, very very very tentative with all the details.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your accolades for Rafael and for your purchase! Rafael is very customer centric and will do what ever it takes for his customer. He is also very knowledgeable and enjoys sharing his knowledge with his customers. Enjoy your new ride!

First service visit for new car.

First service visit for new car. Great service and all work was explained and done very well. Car was returned very clean. Will return again for service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Ross for your feedback and for your trusting your vehicle to Naples INFINITI! We try to keep you fully informed when your car is in for service and get you back on the road as quickly as possible.

Rafael was phenomenal, very patient with me being a bit

Rafael was phenomenal, very patient with me being a bit indecisive, he helped me pick the car I want and finalize the deal!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Aya for your purchase and for your feedback! Rafael is phenomenal! He is very patient and very customer centric. He listens to his customers and tries to help them find the perfect vehicle based on their needs. Enjoy your new INFINITI!

Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Naples INFINITI. We hope you have a great day!

I had the most outstanding experience at the Infiniti

I had the most outstanding experience at the Infiniti dealership! From start to finish, the service was exceptional. Lux truly listens to your needs, is incredibly professional, and makes the entire process feel smooth and comfortable. I felt valued and well taken care of throughout. If you're looking for a top-tier experience—you won't be disappointed!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Larissa for your purchase and for your feedback! Luxon is a true professional. He listens to his customers and tries to give the appropriate amount of information that they need to make informed decisions. His end goal with all of his customers is to deliver the car and the experience. Enjoy your new INFINITI!

Dealer response

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

Experiencia al máximo, gracias por todo la ayuda de

Experiencia al máximo, gracias por todo la ayuda de Rafael y el manager de finanzas, me encantó como me trataron, muy recomendado. Gracias por todo, volveré en el futuro para comprar mi próximo carro

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

¡Gracias por su compra y sus elogios! Es un placer trabajar con Rafael y Luxon. Ambos se esfuerzan al máximo por sus clientes. ¡Disfrute de su nuevo vehículo!

Very good and timely service.

Very good and timely service. Professional and friendly staff.complimentary car wash with Friendly service good inventory of new models with option to lease or buy with attractive financing ..

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Nar, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The service agent Greg is great!

The service agent Greg is great!! He was very professional and super helpful. He addressed all of my concerns and explained everything in great detail.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jill, we are pleased to hear of your experience with us here at Naples INFINITI. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

John was the easiest Sales Person to deal with.

John was the easiest Sales Person to deal with. Service fixed the issue with the new vehicle asap with outstanding communication. Great team and dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Borce for your feedback and for your purchase! John is amazing to work with. He is very knowledgeable and very customer focused. He will go out of his way for his customers to make sure that they are 100% happy with their car buying decision. Enjoy your new ride!

traveled a long distance for a great car and helpful

traveled a long distance for a great car and helpful professional salesman- Thank you Infiniti!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for traveling to Naples Infiniti. Antoine is great to work with. He is very professional and will go above and beyond for his customers. Enjoy your beautiful new Infiniti!

Car wash backed up a little so I couldn?

Car wash backed up a little so I couldn?t get one but I was under time constraints as well otherwise it was a seamless visit .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Richard, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!