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Naples INFINITI

(1,001 reviews)
Visit Naples INFINITI
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 6 awards
2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 691-4523 (866) 691-4523
Used (866) 716-3429 (866) 716-3429
Service (888) 324-7689 (888) 324-7689

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Naples INFINITI from DealerRater.

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Amazing job Douglas!

Amazing job Douglas! You were an answered prayer. I love the car and I know it will serve me well. Cheers and God bless and that should do it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Luke for your purchase and for your feedback! Doug is amazing and we are happy that you had the opportunity to work with him. Enjoy your new ride!

Great job done very quickly .

Great job done very quickly . The service mgr is s great guy and very good at his job.Thr lounge is also very nice with coffee, water and snacks.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Ralph for trusting your vehicle to Naples Infiniti for your service needs and for your feedback! We greatly appreciate your business!

RAFAEL WAS VERY PROFESSIONAL, EASY TO TALK WITH, HELPFUL

RAFAEL WAS VERY PROFESSIONAL, EASY TO TALK WITH, HELPFUL AND I WAS LISTENED TO AND WELL TAKEN CARE OF! HE ADDRESSED MY NEEDS. THE WHOLE STAFF WERE AMAZING! IM VERY EXCITED ABOUT MY NEW QX50!!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you Kristina for your purchase and for your feedback! Rafael is very professional and personable. He listens to his customers and tries to find the perfect vehicle based on their needs and wants. Enjoy your beautiful new INFINITI!

I had a pleasant experience at Infiniti.

I had a pleasant experience at Infiniti.Bryan the service advisor was informative and kind. The services were provided in a timely manner. I highly recommend this Infiniti.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you so much for your feedback about Naples INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

Very welcoming dealership, attractive, modern and clean.

Very welcoming dealership, attractive, modern and clean. Well situated in Naples Florida. . Rafael Aguilar Luis was exceptional, very professional, knowledgeable, and friendly. He made sure we found the car we were looking for and the deal that was best for us. Took all the time necessary to explain everything. Calls to see how are we doing, how is it going with the new car and if we have any questions about the many features our new infinity QX 60 has. We are very grateful, it was great doing business with Rafael Aguilar Luis and Infinity. We feel confident recommending them, Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your purchase and for your feedback! Rafael is amazing to work with. He is very knowledgeable and very professional and knows the car purchase process and how to guide his customers efficiently through. Rafael strives to deliver the car and the experience to all of his customers. Enjoy your beautiful new QX60!

This was my first Infiniti, the buying and the service

This was my first Infiniti, the buying and the service experience is great. The facility is clean and easy to hang out to wait for your car if you must!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Rita, thank you; we appreciate your feedback! Please feel free to check our social media pages to stay in the loop on product news and updates. We can't wait to provide you with top-notch service again on your next visit!

Bryan, my service representative, was very helpful and

Bryan, my service representative, was very helpful and professional. He diagnosed my two problems and then got my car in and out of the shop as quickly as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Jerome for choosing Naples Infiniti for your service needs and for your shout out for Bryan! Bryan is amazing to work with. he is very customer focused and will try to get you back on the road as quick as possible,

Rafa es un muchacho muy chévere siempre me atiende muy

Rafa es un muchacho muy chévere siempre me atiende muy bien, me ayuda mucho con servicio y también con mi carro, muy recomendado, gracias por todo Rafa

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hola Odalys, gracias por tu amable reseña. ¡Nos complace transmitir tus comentarios al equipo de INFINITI en Nápoles! No dudes en comunicarte con nosotros si necesitas algo. Que tengas un día maravilloso.

i tried to do business with rafa went amazing great

i tried to do business with rafa went amazing great customer service and nice person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Was helped by Douglas Angevine who answered my questions

Was helped by Douglas Angevine who answered my questions thoroughly and gave me more information and help than I requested. Excellent individual to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for your feedback! Doug is amazing to work with. He is very knowledgeable and enjoys sharing his knowledge with his customers. Doug works towards a common goal of delivering the car and the experience to all of his customers. Enjoy your new wheels!