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Five Star Ford Stone Mountain

(587 reviews)
Visit Five Star Ford Stone Mountain
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 836-0908 (888) 836-0908
Used (877) 972-8989 (877) 972-8989
Service (888) 526-1249 (888) 526-1249

Reviews

(587 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford Stone Mountain from DealerRater.

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I couldn’t ask for better service from a dealership.

I couldn’t ask for better service from a dealership.Special thank you to the gentleman that assisted me. Mr. McClain

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

It's pleasing to read about your positive feedback for the assistance provided by our team at Five Star Ford Stone Mountain. We always aim to exceed customer expectations in service. Thank you again for sharing your experience.

Sean helped me get a great deal on my trade in!

Sean helped me get a great deal on my trade in! Highly recommend working with him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear of your successful trade experience at Five Star Ford Stone Mountain due to our team. We appreciate the high recommendation.

Talked to Sean throughout the week several times and

Talked to Sean throughout the week several times and answered every ? And sold me on this truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your 5-star rating and positive comments about our team's customer service. It's great to know you're pleased with the truck from Five Star Ford Stone Mountain. Thank you for sharing your experience.

Just got my 23 F150 XLT Hybrid 😊 had a great experience

Just got my 23 F150 XLT Hybrid 😊 had a great experience from the entire team. Thanks to Will McQueen for helping to complete the purchase so easy .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear about your positive purchase experience at Five Star Ford Stone Mountain, especially with our team's effort in offering assistance. We hope you enjoy driving your new Ford F-150 XLT Hybrid.

Awesome discount and very friendly working with David

Awesome discount and very friendly working with David Slen and General Manager Michael. David was a great sales consultant and was able to explain everything i need to know about the pick up truck i purchased. Very professional and feel welcome to do business. I was glad to get a good deal and apr rates on financing. Truck was excellent and they took care of the tune up and detailing on day i picked up the vehicle. I am highly recommended the sales consultant David and this dealership to anyone, their prices was excellent and glad I came at right time. Thank Fives Stars Stone Mountain Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your comprehensive review. It's fulfilling to hear that our team handled your truck purchase professionally and ensured everything was ready on pick up day. Your recommendation of Five Star Ford Stone Mountain means a lot to us - thanks again!

Fire Star Ford was easy to work with and very helpful.

Fire Star Ford was easy to work with and very helpful. I would recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you found your experience with Five Star Ford Stone Mountain smooth. It's always uplifting when our efforts are affirmed by responses like yours. Thank you for any future recommendations!

I am long time Ford owner and customer.

I am long time Ford owner and customer. However, despite my loyalty to Ford, these crooks were no willing to provide help or guidance to program a new spare fob key for my vehicle. A task that accordingly to the vehicle's manual can be done easily just following simple steps. However, since the steps described on the manual were incomplete and didn't resolve the problem, I called customer support to guide me. Nor the customer service over phone, or the advisor in person where willing to help me troubleshoot. Instead, these "sharks" saw me as a "pray" and did not hesitate to take the opportunity to try to charged me $$$$ for the help, stating a xx technical diagnosis that accordingly with their expertise will require a Ford technician with special programing tools to program the new key. ($$$ expensive) Luckily, I did my research and homework and I was able to program the spare key without falling for their xx by following the manual guide that comes with vehicle and filling the gaps of information that were omitted on the manual from online open sources. ***If you are reading this review and NEED a FOB KEY programed, DO NOT count on Ford to help you. You are on your own. SADLY, you can only count with Ford if you are willing to be robbed your money. THE GOOD NEWS: It might take a little longer to get the information needed to do it yourself, but it CAN BE DONE. Don't trust entirely what the Ford advisor CROOKS are telling you. They are only after your money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We take our customer feedback very seriously. I would appreciate the opportunity to speak to you about your recent experience with our Service Team regarding the programming of a new key fob. Please email me your contact information at your earliest convenience. I look forward to speaking with you. Michael Haywood General Manager mhaywood@fivestaronline.net

Keyon P who was my Sales Consultant was patient and

Keyon P who was my Sales Consultant was patient and answered any questions about the car I wanted to look at and he did shy away from any questions and if he did not know he found the answer by asking. As well as Justin the Finance Manger he was great explaining all components of the car buying process to myself that ultimately made the car buying process simple and easy with all the information the essential helped me make a great choice for a vehicle I definitely visit Five Star Stone Mountain Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive feedback about Five Star Ford Stone Mountain. Knowing that our team answered all of your questions and simplified the car buying process is gratifying. Thank you for choosing us for your vehicle needs.

This was the smoothest, fastest, non stressful car buying

This was the smoothest, fastest, non stressful car buying experience I’ve ever had. David and Mike Haywood were so patient and made sure we knew all of our options to find the best car for my family. The finance team was so helpful and made sure I was covered for all of my warranty needs as well. Thank you David Slen! We love our new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that you found our processes smooth and fast here at Five Star Ford Stone Mountain. We firmly believe in providing comprehensive knowledge about all available options to make the best decisions for customers like yourself. It's also rewarding to learn your new car is beloved by your family!

He's very friendly and knowledgeable about the car I was

He's very friendly and knowledgeable about the car I was interested in. Very helpful throughout the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words about our team's assistance at Five Star Ford Stone Mountain during your buying process. We aim for knowledge and friendliness in every interaction. Thanks for the recognition!