MINI of St. Louis

Dear Lisa, Thank you for driving all the way from Kentucky to purchase your new MINI from us. We wish you many happy MINI Motoring years ahead. As for your husband taking the time to write this awful review in your name, we also felt that it was an awkward and uncomfortable experience working with him. We understand it all started over a key ring that escalated from there and your husband clearly did not want Neil, our General Sales Manager, to step in while trying to understand why he was acting so agitated. For over 20 years, we have dedicated ourselves to providing excellent care and service to our customers. We sincerely wish the interaction between our staff and your husband could have been better, we thank you again and wish you all the best.

No, my husband was not agitated he was annoyed at that a simple promise made by the salesman could not be kept. He got agitated when the sales manager kept trying to provoke him, even when he asked him to leave him alone.

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

Thank you for the 5-star review! We are happy that Arman impressed you in this way. We are very lucky to have him at MINI. Stay safe and see you next time!

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at MINI! We are thrilled to hear about this experience!

Thank you for your 5-star review and recommendation! It looks like we missed answering your review from years ago:).

We have known Arman for many years and have used the dealership for many years. We have always had a great experience. Highly recommend both.

Thank you for the feedback. We do appreciate you taking the time to share your thoughts. At the time your vehicle was initially checked in for repair you mentioned that the timing chain was repaired at another facility and from there the vehicle sat for roughly 2 years. You wanted us to check the vehicle’s timing chain and for running issues. Thankfully the vehicle had no current faults and no check engine light was on during service. An older misfire code was present in history but again, thankfully, no issues currently within this system. We did advise you that water pump pulley was failing and the oil filter housing was leaking coolant, so you did authorize the repair of these items. Arman spoke to you prior to leaving the dealership and informed you of several additional issues that were still present in the vehicle. At that time you did decline any further repairs and stated the vehicle is a second daily driver and that you were not concerned about those issues right now. The next day you called to say that the battery light had come. Arman spoke to you and stated that you could bring it in to have it diagnosed. Again you mentioned that you were not worried about it and that you will be likely be getting rid of the car. Arman’s offer to diagnose the battery still stands if you would like to take him up on it. Again thank you for the feedback and comments.

Thank you for the 5-star review! Stay safe and see you next time!

Thank you for the 5-star review! Stay safe and see you next time!

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at MINI! We are thrilled to hear about this experience!

Thank you for the 5-star review! We are happy that Arman impressed you in this way. We are very lucky to have him at MINI. Stay safe and see you next time!