Reviews
Horrible. No follow through and this week they decide to put a full scale marketing attack to “win my business” but I already bought a Mazda from their competitor that hustled.
Horrible. No follow through and this week they decide to put a full scale marketing attack to “win my business” but I already bought a Mazda from their competitor that hustled.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for this feedback, Hugh. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
My 2021 Mazda which was purchased new at Mastria Mazda was recently hit while parked by another vehicle. While awaiting the insurance and appraisal repair process I wanted confirmation that my car was safe to drive. I contacted Mazda to get a safety inspection for peace of mind. Paul, Dennis and Rachel in Service were so great in getting me a timely appointment, as well as noting my list of safety concerns. Sean gave my vehicle a detailed exam and sent a video as he went through the process. I can’t give enough praise to the service team at Mastria, as well as Paul G who’s been my main contact over the years! I always leave satisfied and confident knowing that my car has been in great hands! Thank you Mastria Mazda, and staff for the excellent customer service, care and support and for just being great people with integrity and heart!
My 2021 Mazda which was purchased new at Mastria Mazda was recently hit while parked by another vehicle. While awaiting the insurance and appraisal repair process I wanted confirmation that my car was safe to drive. I contacted Mazda to get a safety inspection for peace of mind. Paul, Dennis and Rachel in Service were so great in getting me a timely appointment, as well as noting my list of safety concerns. Sean gave my vehicle a detailed exam and sent a video as he went through the process. I can’t give enough praise to the service team at Mastria, as well as Paul G who’s been my main contact over the years! I always leave satisfied and confident knowing that my car has been in great hands! Thank you Mastria Mazda, and staff for the excellent customer service, care and support and for just being great people with integrity and heart!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It’s great to know you left confident in your Mazda CX-5’s condition after our safety inspection. We’re pleased we could schedule a quick appointment, address your concerns, and share a detailed video review of our findings. Thank you for trusting our service team to care for your vehicle.
I recently visited Mastria Mazda and the experience was top notch. Right as I entered the dealership, Ryan immediately greeted me and found a sales associate to help me with my search. Sales associate Santiago was very polite, knowledgeable and helpful with trying to find a vehicle that suited my needs and budget. Overall, it was a great experience and I definitely recommend Mastria Mazda to any car shopper out there.
I recently visited Mastria Mazda and the experience was top notch. Right as I entered the dealership, Ryan immediately greeted me and found a sales associate to help me with my search. Sales associate Santiago was very polite, knowledgeable and helpful with trying to find a vehicle that suited my needs and budget. Overall, it was a great experience and I definitely recommend Mastria Mazda to any car shopper out there.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for your feedback on your recent visit to Mastria Mazda. It's great to hear that we were able to assist you and that you had such a positive experience.
Very quick and great service! Highly recommend them and I will be going back for sure!!
Very quick and great service! Highly recommend them and I will be going back for sure!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bringing my 2017 Mazda CX-3 to Mastria Mazda was a wonderful experience as it was my first time having to bring my vehicle in due to a recall on it. The staff there at the desk and the crew in the garage were absolutely wonderful while I hung out at the dealership relaxing watching tv. I absolutely loved the video of the overall health of my vehicle sent to me through the mechanic in the garage servicing my vehicle and for me it was exactly what I was looking for was the status of where I stood of what needs to be replaced for parts in the near future. I’m at peace now knowing the overall health of my vehicle and feel in great hands when I’m at my dealership. Any questions I have they have the answers always. Setting up the appointments online through their website is my favorite too as I can pick the day and time that works for me and my crazy busy schedule. I’m sad my Mazda is 9 years old, but Mastria Mazda has me every step of the way as my car ages. Shout Out To All Of You As Your All Amazing for every role you fill in at this dealership. I won’t take my Mazda anywhere else but Mastria! -Shannon C.
Bringing my 2017 Mazda CX-3 to Mastria Mazda was a wonderful experience as it was my first time having to bring my vehicle in due to a recall on it. The staff there at the desk and the crew in the garage were absolutely wonderful while I hung out at the dealership relaxing watching tv. I absolutely loved the video of the overall health of my vehicle sent to me through the mechanic in the garage servicing my vehicle and for me it was exactly what I was looking for was the status of where I stood of what needs to be replaced for parts in the near future. I’m at peace now knowing the overall health of my vehicle and feel in great hands when I’m at my dealership. Any questions I have they have the answers always. Setting up the appointments online through their website is my favorite too as I can pick the day and time that works for me and my crazy busy schedule. I’m sad my Mazda is 9 years old, but Mastria Mazda has me every step of the way as my car ages. Shout Out To All Of You As Your All Amazing for every role you fill in at this dealership. I won’t take my Mazda anywhere else but Mastria! -Shannon C.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Simple, quick, thorough and the price is right. Would definitely keep going back for the excellent service.
Simple, quick, thorough and the price is right. Would definitely keep going back for the excellent service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great dealership from Sales to Service. Respectful, professional, trustworthy and kind. Wouldn’t go anywhere else.
Great dealership from Sales to Service. Respectful, professional, trustworthy and kind. Wouldn’t go anywhere else.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Knowledgeable sales staff, GREAT CARS. They were very helpful in helping me pick out my new CX-50.
Knowledgeable sales staff, GREAT CARS. They were very helpful in helping me pick out my new CX-50.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The car salesman Samuel Rizzo was a great help. He was respectful really helped me out with the car, I will definitely be going back to get into another car. One of the best dealerships I’ve went to!!
The car salesman Samuel Rizzo was a great help. He was respectful really helped me out with the car, I will definitely be going back to get into another car. One of the best dealerships I’ve went to!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Everyone was very friendly and welcoming! They provided great service and they are very thorough!!
Everyone was very friendly and welcoming! They provided great service and they are very thorough!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase