Reviews
Write a reviewGreat deal. Great service
My wife and I were treated with respect, worked out a great deal and they kept all of the promises. The process was rather quick and painless compared to other experiences. Thanks, Frank, Shiela, and the service staff!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Steve, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing quick and hassle-free service. All of us at The Used Car Factory await your return. Please let us know how we may be able to help next! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Great Dealership
Had a great salesman (Tom). Friendly, helpful and knowledgeable..Got the car we wanted at a great price. Steve, the manager was great, We are happy with our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hana, thank you for taking the time to submit this amazing feedback. We take pride in our knowledgeable, friendly, and efficient customer service and we're ecstatic to hear that you left The Used Car Factory satisfied. If there is anything more that we can do please come back and see us again. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
good service; fair price
Very low pressure sales tactics; flexible in letting me take the car 80 miles to my mechanic; called up the previous owner so I could talk to him about possible problems; fair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
been to alot of used car dealerships but this one is tops
once again the staff was very helpful very nice, and didn't try pushing themselves on you to buy a car from there lot . Very laid back and that's the kind of people I like dealing with...............
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I sincerely thank you for going out of your way to write this review about The Used Car Factory. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Kind regards, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Tom and Steve went way above and beyond
Tom made buying this car easier than it should have been. No pressure at all. Less than ideal situation and Steve found the financing we needed and at a reasonable rate. If you need to buy a car see these guys. Thank you Tom and Steve
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write about your experience with us! At The Used Car Factory, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we able to satisfied your purchasing needs. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Respectfully, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Family friendly atmosphere
It was a pleasure doing business with Donny, he gave me the time I needed to make my decision. I will refer them to family and friends for future purchases. Steve and Sheila are great to work with as well. Friendly service through each step.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shirl, thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that we were able to meet your purchasing needs. At The Used Car Factory, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Respectfully, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
great service
great people who will work with you to get the best deal you can get just love this place and the crew who works there
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding dealership
I was very impressed from the beginning to the end.. The dealership is very professional and is very willing to work with you . They did everything possible to get me into the vehicle I wanted to purchase. Frank Carrico was a pleasure to work with. I would highly recommend shopping at The Used Car Factory, you will be satisfied with the experience .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your input. Glad to hear that you are impressed with the service we offer here at The Used Car Factory. We are grateful for your recommendations. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Great Used Car Dealership Makes You Feel Like Family
We were just looking for a car for me to drive to and from college classes and Frank treated us like family from the start. We saw many cars, but he listened intently and directed us to the car that was right for us and in our price range. Never once were we pressured to purchase. Got a great car for a great price....awesome experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this excellent review. We are so happy to hear that Frank could make you feel like a part of the The Used Car Factory family with your recent purchase. We hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! All the best, Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
5+ Stars
Had a Chance to visit their lot and meet with Donny Dunbar. Donny allowed us time to look over car, take it for a test drive not once but twice, and than worked countless hours putting together a sale that was Great. Financing was on target. and Steve Spent may hours behind the scenes making the money magic. I can tell you that this Dealership Goes way above and beyond customer commitment and for that I will always recommend them. Thank you personally for the Great Service Donny, Steve and Sheila. Bill
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. We are grateful for your recommendations. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. All the best, Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com