Reviews
Write a reviewThank you Mr. Kevin Gentry for helping get the car and...
Thank you Mr. Kevin Gentry for helping get the car and the deal I wanted.. You promised you will help me and you delivered!!!! I love my new car very much!!! Now I feel safer to drive around with my son in the car with me.. What a great experience!!! I definitely will recommend this used car dealership.. 🚗👌
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome, Awesome dealership. Come get your car from here....
Awesome, Awesome dealership. Come get your car from here. Great salesmanship, Great Customer service. They make sure you leave with the vehicle you want thank you Mr. GENTRY AND TEAM
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just bought a 2017 Equinox. Great customer service....
Just bought a 2017 Equinox. Great customer service. Kevin was our salesperson. Very friendly guy. We were in and out within 2 hours. Wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Morgan
Wonderful customer service. We bought a 2017 Equinox and we were in and out within 2 hours. Fastest time ever buying a car. Kevin was our salesman and he was great. Wonderful experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased a 2015 Chevrolet Silverado in August 2020. I...
I purchased a 2015 Chevrolet Silverado in August 2020. I was looking for something very specific to tow a 23ft camper, hopefully a truck already equipped with a brake controller. Sure enough, they had just received such a truck, and Kat reached out to me to come see and to test drive. Kevin G was the salesman, and we went for a long test drive. I did notice that the rear right tail light plastic cover was cracked - Kevin said they would fix it immediately. It was replace by 10:00 a.m, the next morning when I came to purchase the truck. The whole process from test drive to purchase ran smoothly. I would recommend The Used Car Factory as one of the first stops you should make if you are looking for a used vehicle. The staff is friendly and respectful, and the facility is safe and clean. This is especially important to me because I do not feel safe going to a stranger's home to look at a used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On line purchase the way it should be.
I bought a Ford Expedition from The Used Car Factory from their on line web site without seeing the car in person as I live about 1100 miles away from Mechanicsville, MD. I placed my trust in Kat, Nick and Chris and was not disappointed when the car arrived. Their site had numerous clear photos of the car and they even did a face time video with me of the entire car including the areas I specifically wanted to see. These people went out of their way to help me feel comfortable with the purchase and I would definitely recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Selection and Helpful Sales Professional
The Sales Professional, Lorrie Johnston, helped us find the right auto for our transportation needs at the right price. We had searched other dealerships in St. Mary's and internet websites but The Car Factory had the best selection and a friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kevin Gentry is a God sent for me. I’m so appreciated...
Kevin Gentry is a God sent for me. I’m so appreciated for him helping me with my truck. Thanks so much .i refer everyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great buying experience with a great staff.
Lorrie Johnston, Kat Sacco and Chris Gentry were very helpful during the process. They provided me with all the information and the deal that fit my need. I drove away with my 2018 Toyota Sienna XLE Premium. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I just bought my suv from Kevin Gentry . I told him what...
I just bought my suv from Kevin Gentry . I told him what I was looking for and a monthly payment I needed to be at . He told me no worries. Everything was taken care of and between Kevin and Steve I left with my car and a smile on my face. It was a great exprience with no problems at all . Thank you again Kevin for all of your help and making everything go so smooth . Forever greatful . Troy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
