Reviews
Write a reviewSmart Motors agreed to an out the door price but did not honor it. They made an imposibly low estimate of registration fees so that it appeared my price was being honored, then stuck me with the bill. I ended up paying a price more than I had clearly refused during negotiations. I checked with the state and almost all of the estimated registration fees were fixed. Only about $20 of my $260 bill was not knowable in advance, and even then it is simple to actually estimate. Their lowball estimate was impossible and could not have been made in good faith. I asked them how they could have been so far off on the estimate and only got lame excuses. No attempt to make it right or even acknowledge their "mistake" cost me money I was unwilling to spend. Play your dishonestr tricks before you agree on a price, not after. Lesson learned for me, but I got to see the true colors of this dealer and will never return.
Smart Motors agreed to an out the door price but did not honor it. They made an imposibly low estimate of registration fees so that it appeared my price was being honored, then stuck me with the bill. I ended up paying a price more than I had clearly refused during negotiations. I checked with the state and almost all of the estimated registration fees were fixed. Only about $20 of my $260 bill was not knowable in advance, and even then it is simple to actually estimate. Their lowball estimate was impossible and could not have been made in good faith. I asked them how they could have been so far off on the estimate and only got lame excuses. No attempt to make it right or even acknowledge their "mistake" cost me money I was unwilling to spend. Play your dishonestr tricks before you agree on a price, not after. Lesson learned for me, but I got to see the true colors of this dealer and will never return.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We take concerns like this seriously and would like to clarify the situation. At the time of purchase, all pricing details—including the out-the-door estimate and registration fees—were reviewed in full before signing. As discussed, registration fees are estimates provided based on state guidelines, and the final amount is determined by the state once processed. This was clearly explained and agreed upon prior to completing the transaction. Our team also made efforts to assist in completing the purchase despite a temporary shortfall, as we aim to help our customers whenever possible. We understand that unexpected costs can be frustrating, but we always strive to be transparent and ensure all terms are reviewed and acknowledged beforehand. If you would like to discuss this further, we are happy to go over the details with you directly. Sinserely, Smart Motorz
I bought a Honda HRV from them for a great price and low mileage! They were super responsive and patient throughout the entire process. The car had minor AC issue that they took care of! Would definitely recommend this dealer to anyone looking to purchase a car!
I bought a Honda HRV from them for a great price and low mileage! They were super responsive and patient throughout the entire process. The car had minor AC issue that they took care of! Would definitely recommend this dealer to anyone looking to purchase a car!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi I'm Tracey went and purchased a Ford Fiesta yesterday they ar so nice and friendly got a good car and good deal would recommend them to everyone
Hi I'm Tracey went and purchased a Ford Fiesta yesterday they ar so nice and friendly got a good car and good deal would recommend them to everyone
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great educational interaction with the owner, Rafik. No pressure at all...very clean cars! Fewer and fewer individually owned dealers...nice to see him thriving.
Great educational interaction with the owner, Rafik. No pressure at all...very clean cars! Fewer and fewer individually owned dealers...nice to see him thriving.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Unlike most used car dealers!! I was surprized and pleased to find such a great used car seller, it's clear they are looking to build relationships and not just move cars. I wasn't a fan of buying from a used car lot until now. Smart Motorz is putting out quality used cars at good prices and most cars have a helpful free carfax. They also have good working knowledge of the cars on the lot with an onsite mechanic and free oil changes after the sale. I bought a 16 year old car that I love. The guys at Smart Motorz (Kamal, Rafik, and Omar) were happy to take the time and effort to answer my questions and help me to see every inch of this car so I could feel confident with my purchase. I highly recommend Smart Motorz!
Unlike most used car dealers!! I was surprized and pleased to find such a great used car seller, it's clear they are looking to build relationships and not just move cars. I wasn't a fan of buying from a used car lot until now. Smart Motorz is putting out quality used cars at good prices and most cars have a helpful free carfax. They also have good working knowledge of the cars on the lot with an onsite mechanic and free oil changes after the sale. I bought a 16 year old car that I love. The guys at Smart Motorz (Kamal, Rafik, and Omar) were happy to take the time and effort to answer my questions and help me to see every inch of this car so I could feel confident with my purchase. I highly recommend Smart Motorz!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I have been impressed by photos and the information given on the internet. Plus, it seems that they have the best benefits in the virtual world.
I have been impressed by photos and the information given on the internet. Plus, it seems that they have the best benefits in the virtual world.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
I was looking for a van and found a good one at Smart Motorz. Kamal was very helpful, available for any question and put no sales pressure on me as I took my time looking through the van for any issues, but found it to be in great shape. Their lot has many good looking cars to choose from and is well worth the trip to view and test drive any of them as they try to offer vehicles that they would want to own themselves.
I was looking for a van and found a good one at Smart Motorz. Kamal was very helpful, available for any question and put no sales pressure on me as I took my time looking through the van for any issues, but found it to be in great shape. Their lot has many good looking cars to choose from and is well worth the trip to view and test drive any of them as they try to offer vehicles that they would want to own themselves.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent service form the start. Worked hard to get me in the truck I wanted. Very friendly all the way around. Had a sensor problem on the transmission, took it back, they called a couple days later said it was fixed and they took care of the bill. Gave me a refund on licensing because it wasn't as much as the original charge. Very happy, I highly recommend them for your next used car
Excellent service form the start. Worked hard to get me in the truck I wanted. Very friendly all the way around. Had a sensor problem on the transmission, took it back, they called a couple days later said it was fixed and they took care of the bill. Gave me a refund on licensing because it wasn't as much as the original charge. Very happy, I highly recommend them for your next used car
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellently fair priced vehicles, and G really sought to help me out regardless of past credit ordeals. He was professional, and a sincere dealer. Glad I did business with Smart Motors.
Excellently fair priced vehicles, and G really sought to help me out regardless of past credit ordeals. He was professional, and a sincere dealer. Glad I did business with Smart Motors.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had my eye on one vehicle in particular, and it had been listed for a couple months. I called ahead and the vehicle was ready and waiting for me to look at at the time we decided on. It was in excellent mechanical shape, and the process of looking at it was great; K, the co-owner/salesman, allowed me and my dad to look at our leisure, without pressure, while still being available to answer questions or talk about the vehicle. He understands the needs of the client and most-certainly does not employ the "hard-sell," and that is much appreciated. I purchased the vehicle at a very fair price, and the paperwork process was quick and easy. K checked in about a week after purchase to make sure I was happy with my new (old) ride. When my plates came in, I actually got a refund of part of the licensing fees as they turned out to be less than what I paid at time of purchase. I needed to replace the oil level sensor (a common problem on E46 BMWs) shortly after purchase, and Smart Motorz installed it free of charge after I brought in the part. Their mechanics are very friendly and helpful! The inventory is eclectic, and there is a variety of price points. The vehicles on their lot come from reliable sources. Highly recommended and if I'm in the market for a vehicle again, I'll start with Smart Motorz!
I had my eye on one vehicle in particular, and it had been listed for a couple months. I called ahead and the vehicle was ready and waiting for me to look at at the time we decided on. It was in excellent mechanical shape, and the process of looking at it was great; K, the co-owner/salesman, allowed me and my dad to look at our leisure, without pressure, while still being available to answer questions or talk about the vehicle. He understands the needs of the client and most-certainly does not employ the "hard-sell," and that is much appreciated. I purchased the vehicle at a very fair price, and the paperwork process was quick and easy. K checked in about a week after purchase to make sure I was happy with my new (old) ride. When my plates came in, I actually got a refund of part of the licensing fees as they turned out to be less than what I paid at time of purchase. I needed to replace the oil level sensor (a common problem on E46 BMWs) shortly after purchase, and Smart Motorz installed it free of charge after I brought in the part. Their mechanics are very friendly and helpful! The inventory is eclectic, and there is a variety of price points. The vehicles on their lot come from reliable sources. Highly recommended and if I'm in the market for a vehicle again, I'll start with Smart Motorz!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase