ALM Mall of GA

I recently bought a ford F150 from ALM Mall of Georgia and i have to say that i am very pleased with the whole experience. This was my first time buying a used truck and to my surprise it was easy and fun! I had a trade for which i got the highest value from them after having it appraised at several dealerships. They were able to get me a very good rate for my financing too specially when i had very little to put for my down payment. Overall, Great experience with a vast variety of options. they really have a lot of cars to chose from. my sales person (Kervin) was great and i thought leaving this review for him would be a nice way to say thanks for his great customer service. Good Job Kervin!

I recently bought a ford F150 from ALM Mall of Georgia and i have to say that i am very pleased with the whole experience. This was my first time buying a used truck and to my surprise it was easy and fun! I had a trade for which i got the highest value from them after having it appraised at several dealerships. They were able to get me a very good rate for my financing too specially when i had very little to put for my down payment. Overall, Great experience with a vast variety of options. they really have a lot of cars to chose from. my sales person (Kervin) was great and i thought leaving this review for him would be a nice way to say thanks for his great customer service. Good Job Kervin!

My experience was wonderful, I didn't feel under pressure to make a purchase. Stevie and the Manager Fred were a great help, I purchased a new Mercedes and they followed up on my every request.

The purchasing process was OK, & Steve, our salesman worked hard to be sure we were satisfied. The "but" relates to the tail end of the sale. The truck's tailgate had been stolen from the lot several days before I first looked at this vehicle. ALM made good on their promise to get & install a new one. BUT, the first glitch occurred when it arrived a week later. Somehow it was overlooked & sat, still needing to be repainted to match the truck's color. To be fair, the ALM Sales Manager owned up to the oversight & helped expedite the reprinting (they use an offsite paint shop not part of ALM. When the newly-painted tailgate got back to ALM, the sales staffed installed it in under 60 seconds. I then encounter two relatively minor glitches: the backup camer was not installed & the tailgate latch had some overspray on it. ALM did get the backup camera installed very quickly. I decided the overspray was not their fault & chose not to mention it. That said, I then tried to lock the tailgate & discovered I could not, as the tailgate had not been rekeyed to the truck's key. ALM said give them a day & they would set up an appointment with the locksmith they used. Since then, a week has passed with no call from ALM. I have placed at least a dozen calls to them to no effect. This lack of customer service at the back end of the purchasing process is unacceptable & reflects poorly on the integrity of ALM.

I'd go with an overall five-star rating if ALM had not chosen to cut off written or verbal communications with me. All I have been asking for is an appointment with a locksmith to meet with me to rekeyed the new tailgate ALM installed on a Ford F-350 I purchased on 6-01-2015. I've remained polite & cooperative throughout the sales & follow-on processes. What must I do to receive an answer from ALM? I'd be happy to recommend this dealership if they would follow-up on this last promise.

tim is an excellent salesman, friendly and hard working. i would recommend him to anyone interested in the purchase of a new or used vehicle. keep up the good work!

Tim was very helpful with my car purchase. He was able to get me exactly what I wanted for the exact price I wanted to pay! The whole process was simple and sweet. I would highly recommend Tim and ALM to my friends and family for their future car purchases.

The sales person Jordan was fantastic to work with. She was patient, listened to my instructions and was not pushy. She knew how to deliver very good customer service and in the end that is what makes the sale. She is the reason I purchased my vehicle there.

Bought my first car today at ALM Mall of Georgia, and so glad I did! My new car was bought, serviced (to the upmost), and driven off of the lot all in the same day! Brandon made my first buying experience even more memorable...in a great way! He was a joy to work with, I will be dealing with him in the future for all my car buying needs. Him and his team at ALM executed their costumer service FLAWLESSLY, and are so appreciated! I love my new car!

Ill surely buy my next car from ALM. Brandon and the rest of the ALM team demonstrated quality customer service! I spoke to Brandon on the phone and he talked me in to visiting him first before I went to another dealer Brandon had the car I was looking at by the door ready for me to drive upon my arrival. This kind of service is sorely lacking in the car sales world.