Classic Mazda

Disappointing service experience and overpriced. I stopped in to get an oil change and tire rotation for my Mazda CX-5, only to find out they charge $114 plus tax for the service. A neighboring Mazda dealership offers the exact same service for $79.99, but when I asked, the service manager refused to match the price. Extremely disappointing experience. I will definitely be taking my future service needs elsewhere. Be sure to shop around and check other local Mazda dealers before booking any oil changes or maintenance here

I received impeccable service at this dealership. The staff was professional and knowledgeable, the service garage was clean, and the customer service was amazing. They did a thorough job in inspecting and fixing my car. I highly recommend this dealership.

Quick, friendly, and hassle-free oil change! Nice touch adding a car wash. Will continue to come back for future oil changes

I had an incredible internet buying experience at Classic Mazda of Mentor. Bryan was great with remote communications and even sent me a couple of videos during the buying process. I can't say enough about Bryan's professionalism, transparency, and responsiveness. I traveled 2.5 hours away to purchase my Miata from Classic Mazda and couldn't be happier with how I was treated. The pickup day efficiency was the quickest and most organized I have ever experienced. Kudos to Classic Mazda for knowing how internet sales should be managed!

Everyone was pleasant. Communication was good, I like the walk around video, gives time to decide about repairs and other maintenance. Angela has been very nice every time I have been in.

Great customer service. Bryan listened to what I wanted, explained the various options and found me what I wanted.

I took my vehicle in for a routine service. Needless to say I made it home to find they had not put oil ( or as they claim enough oil) in the car. The low oil level light came on upon restarting the car. I Immediately checked the dipstick to find Not a drop of oil on it. They did however pick up the vehicle an hour later and did give a loaner. Not sure what will happen next. They did say the next service is comped. Not sure that's enough of a start to fix this mess. Sooo I guess we'll just have to stay tuned for the next episode of this debacle!

I was very happy with all aspects of this major repair. The employees I dealt with were courteous and caring.

Fast, friendly service. Jake is excellent and very knowledgeable. He truly cares about his customers.

Andy was amazing. He kept me informed of what was going on with my vehicle every step of the way. He was and to answer all of my questions.