Reviews
Fast, professional, honest. Not more to say but I'll wager this survey bit is going to force me to say more.
Fast, professional, honest. Not more to say but I'll wager this survey bit is going to force me to say more.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership and their mechanics were fast and efficient. I added additional services after maintenance began and they were able to order parts and install them quickly.
The dealership and their mechanics were fast and efficient. I added additional services after maintenance began and they were able to order parts and install them quickly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service representative are professional. Knowledgeable and friendly. All encounters have been satisfying! I feel appreciated and proud of bring a Mazda owner. Thank you!
Service representative are professional. Knowledgeable and friendly. All encounters have been satisfying! I feel appreciated and proud of bring a Mazda owner. Thank you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had oil change and filter plus plugged tire. 3 tire were over inflated some 7 lbs one was 12 over. Wasn't happy with whoever added air and check my tires.
Had oil change and filter plus plugged tire. 3 tire were over inflated some 7 lbs one was 12 over. Wasn't happy with whoever added air and check my tires.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
John provided excellent service, a helpful video from the technician to explain what she was doing and delicious coffee. It's a great setup. Thanks!
John provided excellent service, a helpful video from the technician to explain what she was doing and delicious coffee. It's a great setup. Thanks!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Andy was incredible. Working in vehicle service SUCKS and he actually made me laugh. Great experience despite a repair being needed.
Andy was incredible. Working in vehicle service SUCKS and he actually made me laugh. Great experience despite a repair being needed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was timely and quick. Price was fair. The staff was efficient and cordial. Very satisfied
Service was timely and quick. Price was fair. The staff was efficient and cordial. Very satisfied
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always professional and transparent. Efficient and effective team. Exceptional experience over and over again. Jon Phillips is an exceptional manager and takes pride in running an efficient and effective shop.
Always professional and transparent. Efficient and effective team. Exceptional experience over and over again. Jon Phillips is an exceptional manager and takes pride in running an efficient and effective shop.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Bryan walker was awesome to work with in helping me to find my new vehicle.He went the extra mile to explain everything to me and very upbeat and informative.Thanks Bryan for all your help.
Bryan walker was awesome to work with in helping me to find my new vehicle.He went the extra mile to explain everything to me and very upbeat and informative.Thanks Bryan for all your help.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
This was the second Mazda I have purchased from Classic Mazda in Mentor. Both experiences have been fantastic! Everyone is so knowledgeable about the cars and the process. They answered every question I had and made it so easy to do.
This was the second Mazda I have purchased from Classic Mazda in Mentor. Both experiences have been fantastic! Everyone is so knowledgeable about the cars and the process. They answered every question I had and made it so easy to do.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car