Classic Mazda

Communication from Andrew, speed of inspection were great. Repair costs were exceptionally high, especially compared to other local shops. So, was disappointed with that and ended up having to just pay the inspection fee and take it elsewhere for repair (approximately $400 savings).

Phil Albert was great to work with on my new lease. The process was smooth and easy.

Service center was knowledgeable. Video of service is awesome. They did what they said they would and on time.

Always knowledgeable and take great care of me. I never have an issue getting an appointment, either.

Excellent from top to bottom. There were a few issues that came up and took extra time. Jake kept me informed and made sure I was comfortable with all decisions. They needed to keep my car overnight and he got me a loaner. Circumstances beyond his control he took responsibility for. He was polite, helpful and friendly at all times. An absolute professional. Thank you.

When we bought our 2023 Mazda CX-5 Dec 2022 it took the dealership 3 days to find a model we selected. Without telling us they brought us a vehicle with two deleted options that were part of the model level selection. 8 speakers & Automatic rear lift gate. Also tried to write in a lesser trade in amount when I had to remind the dealership manager the correct amount. We did buy the vehicle but left with a Bad taste in our mouths over the deal. Have had service there oil changes, replaced a tire that was punctured by a nail, replaced battery and wheel alignment and tire balance. Service coupons are hard to find on the dealer website. If we decide to upgrade or purchase another vehicle we will go to a different dealership for Mazda. There’s one in our region that offers free oil changes when you buy a new vehicle. We don’t recommend this Dealership.

Classic mazda of Mentor provides excellent customer service. It’s easy to get an appointment for service.

Efficient and courteous Great customer care Everything went well from ease of getting appointment and care of my car

It was truly a pleasure purchasing my Mazda CX5 at Mentor Classic Mazda. Mike Snyder and Sarah Holland were awesome, they were very accommodating and transparent, they were knowledgeable and made things comfortable for me. I highly recommend them. Truly enjoying my new vehicle. Thanks again.

Took very good care of my vehicle. They were very accommodating to fit me in at a time that was convenient for me. I would highly recommend this dealership.