Reviews
The entire experience was amazing. All dealerships...
The entire experience was amazing. All dealerships should treat customers like Hyundai of Pharr does. Most delightful experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, Your satisfaction means a lot to us, so it is wonderful that your experience was most delightful. At Hyundai of Pharr, we appreciate your business and we hope to see you again.
It took longer than prior times, and after tire rotation...
It took longer than prior times, and after tire rotation and left the location I realize that they didn't fill air on 2 tires, I had to stop at a gas station to do so because they were on 33PSI. So other than that they always have being great.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your feedback. I would like the opportunity to speak with you further about your recent service experience. At your earliest convenience, please reach out to me at RSarinana@penskeautomotive.com. I appreciate your time. Best, Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
The shop personnel is friendly, professional and...
The shop personnel is friendly, professional and efficient and they really care for the customers. Service was done quickly and right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to provide fast and efficient services in a timely manner here at Hyundai of Pharr. Our Service Team is truly the best. We appreciate your business.
Very efficient and very helpful. Staff was very friendly...
Very efficient and very helpful. Staff was very friendly and explained everything in great detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, It makes us happy that found our team to be efficient and helpful. Thank you for choosing Hyundai of Pharr and we hope to see you again.
Had a very unprofessional experience at this Penske...
Had a very unprofessional experience at this Penske dealership. This Penske sales group has no clue what integrity means to a customer. Very disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Your feedback is important to us and I would appreciate the opportunity to learn more about your recent interaction with our Sales Team so that we can address your experience. Would you mind emailing your preferred contact information to me at RSarinana@penskeautomotive.com? I look forward to speaking with you. Best Regards, Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
Dropped off vehicle for service December 14th , haven't...
Dropped off vehicle for service December 14th , haven't heard status on my vehicle for two weeks despite calling every other day. Very disappointed. No call backs, service manager Mia, my initial service rep Mia. All I wanted to know is how long will it be before my vehicle is fixed. So basically I will get my car back whenever I get it back. Will never buy Another vehicle at this dealership again. Customer service is just horrible.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We take our customer reviews very seriously and would like the opportunity to speak with you regarding any updates with your vehicle and any feedback regarding your service experience. Can you please send your preferred contact method to me at RSarinana@penskeautomotive.com? I look forward to hearing from you. Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
Morning Mr . Sarinana, You may reply to me at any of these emails. mookieyag@gmail.com or zaimem2000@yahoo.com
Very courteous, knowledgeable, caring and prompt. Very...
Very courteous, knowledgeable, caring and prompt. Very impressed. It made me feel like they cared about my needs as a customer. I most definitely will refer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a great review, Cecilla! It was a pleasure to work with you, and we look forward to working with you again at Hyundai of Pharr.
Very courteous, knowledgeable, caring and prompt. Very impressed. it made me feel like they cared about my needs as a customer. I most definitely will refer.
Excellent customer service. The entire process was made...
Excellent customer service. The entire process was made as simple as possible. Mr Davila was an excellent sales associate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your kind words and positive rating, Jeff! Our Sales Team had a terrific time working with you and hope your day is incredible!
The service was excellent! It was quick, they were...
The service was excellent! It was quick, they were polite, and it is always amazing! Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We thank you for sharing your fantastic review of us here at Hyundai of Pharr. Our Service Team always goes above and beyond for all our customers.
Great service! We got there and automatically were given...
Great service! We got there and automatically were given the answers to our question. We are very happy with our purchased!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, Thank you for your positive review. We are pleased you had a professional, helpful, and informative experience with our team. Thank you for choosing Hyundai of Pharr and you are always welcome for any of your automotive needs.