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Criswell Chevrolet of Thurmont

(619 reviews)
Visit Criswell Chevrolet of Thurmont
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 7:30pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:30pm
Tuesday 9:00am–9:00pm 7:00am–7:30pm
Wednesday 9:00am–9:00pm 7:00am–7:30pm
Thursday 9:00am–9:00pm 7:00am–7:30pm
Friday 9:00am–7:30pm 7:00am–7:30pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(619 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Criswell Chevrolet of Thurmont from DealerRater.

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I honestly love buying cars from Thurmont Criswell....

I honestly love buying cars from Thurmont Criswell. Everyone is super friendly and very professional. The finance people went out of their way to make sure I got the best rate possible. I was very grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to read such a wonderful review of your car buying experience at Criswell of Thurmont! Our outstanding team is always ready to help with all of your automotive needs, and we look forward to continuing this working relationship.

From the first call with Dustin Deal, New Vehicle Sales...

From the first call with Dustin Deal, New Vehicle Sales associate I knew I made the right choice with Criswell in Thurmont, MD. Dustin was very responsive in following through on all my request for information throughout the entire custom factory order of my new 2021 Corvette. Every step of the way, Dustin kept me updated. As I had some specific questions regarding custom order policy, I had the opportunity to speak with their Gen Mgr Doug Martin. What a pleasure to have talked with him. All my questions were answered, and followed up with a written email. Criswell performed exactly as I was hoping for. The car was prepared for delivery, and spotless in every way. The paperwork was all in order and was a quick process to go through. Dustin went over all the features and settings with me, and I was set to go. I would highly recommend working with Dustin Deal at Criswell Thurmont and the rest of their team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Wow, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I bought a used 2018 Ram 1500 from Criswell Chevrolet and...

I bought a used 2018 Ram 1500 from Criswell Chevrolet and our sales person: Mike Chuckerel was very professional in all aspects of the sale and making it happen. He answered all questions and concerns; and I will be asking for him when I purchase my next vehicle From Criswell Chevrolet in Thurmont, MD. Mr. Chuckerel was very proficient, and punctual in the sale. If you are in the market for either new or used vehicles, I strongly recommend using Criswell Chevrolet and Mr. Mike Chuckerel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this great review of your recent truck buying experience at Criswell of Thurmont. It's rewarding to see that you enjoyed an easy and efficient purchasing process from start to finish, and we look forward to working with you on any future automotive needs.

Efficient, knowledgeable, attentive staff made for a fast...

Efficient, knowledgeable, attentive staff made for a fast sale. Kwame and Mike were great to work with along with the finance officer and general manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic to see you were pleased with the easy and efficient purchasing process that our dedicated team provided. The staff at Criswell of Thurmont values your business and welcomes you to reach out with any additional questions.

This is my 4th vehicle I've bought from Criswell in...

This is my 4th vehicle I've bought from Criswell in Thurmont and I've never felt an ounce of pressure from anyone. They make vehicle buying process so easy. Kwame is awesome and couldn't be more helpful. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your continued patronage! It's fantastic to hear that you can rely on the team at Criswell of Thurmont to deliver an all-around great buying experience, and we look forward to continuing this working relationship.

Kwame: Was totally professional in all aspects of the...

Kwame: Was totally professional in all aspects of the process to help me decide whether or not to purchase a car. He reviewed all the standard equipment and options. Explained the differences between 1LT, 2LT 3LT trim levels. He provided insight to all the options and packages. so I could make an informed decision. He was instrumental in helping me to purchase the car and went through the purchasing and financial options available to me. I had many questions and Kwame was refreshingly responsive to all my queries. I appreciated his follow up actions of keeping me informing. me updates in the status of my car after ordering it. Kwame was an ambassador of good will for Criswell Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this outstanding review of your recent car buying experience at Criswell of Thurmont! It's wonderful to know that you enjoyed such an easy and informative purchasing process, and we welcome you to reach out if we can help in any other way.

Criswell Chevrolet Thurmont Service

Excellent service. Friendly cost competitive . Always on time. Honest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's wonderful to see that you were provided with an all-around excellent experience at Criswell of Thurmont! We value your business and hope to be of service in the future.

Awesome experience with Kwame and team today couldn’t ask...

Awesome experience with Kwame and team today couldn’t ask for a better group to buy a truck from! I highly recommend doing business Criswell Chevrolet !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the recommendations! It's wonderful to see that you were pleased with your all-around great experience at Criswell of Thurmont, and we hope to be of service in the future.

Consumer response

Thanks for a great experience

From the beginning to the end of my purchase I was so...

From the beginning to the end of my purchase I was so pleased with every aspect of the sale. My salesman Kwame Odum made me feel right at home as if I was family. I couldn’t ask for a better truck buying experience. Thank you all at Criswell Chevrolet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We value the chance to provide for your automotive needs and are happy to hear that you had a remarkable truck buying experience from start to finish. Thanks again for sharing these positive comments with us!

Being a little hesitant with purchasing a vehicle but...

Being a little hesitant with purchasing a vehicle but after help from Kwame he really helped me figure out the best deal for me and my family. It was a long process but he helped me through the entire way and definitely made it possible. Criswell is lucky to have someone who takes joy in what they do for others. Could not have done this without his help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy we could help! Thank you for allowing us to assist with your recent vehicle purchase. It's wonderful to know that Kwame delivered an outstanding buying event that met both your needs and budget. Don't hesitate to reach out if we can help with any other automotive needs.