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Criswell Chevrolet of Thurmont

(619 reviews)
Visit Criswell Chevrolet of Thurmont
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 7:30pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:30pm
Tuesday 9:00am–9:00pm 7:00am–7:30pm
Wednesday 9:00am–9:00pm 7:00am–7:30pm
Thursday 9:00am–9:00pm 7:00am–7:30pm
Friday 9:00am–7:30pm 7:00am–7:30pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(619 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Criswell Chevrolet of Thurmont from DealerRater.

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Kwame was amazing. We were treated great and felt very...

Kwame was amazing. We were treated great and felt very comfortable buying a new truck. We would recommend Thurmont Chevrolet and especially Kwame to anyone looking for a vehicle. Thank you so much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this great review and your recommendations! It's exciting to see that you were pleased with your recent experience at Criswell of Thurmont. Don't hesitate to reach out if we can help in any other way.

Kwame was great and made everything smooth! I’ll buy my...

Kwame was great and made everything smooth! I’ll buy my next vehicle from him. He let me know everything step by step, looking forward to seeing him again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave these great comments about your recent buying event at Criswell of Thurmont! Many of our customers comment on the exceptional customer service they receive when working with Kwame, and it's wonderful to see that you had the same experience. We look forward to seeing you soon!

Very thorough and helpful, made buying our truck so easy!...

Very thorough and helpful, made buying our truck so easy! Will go back to see him in the future! Awesome first experience buying from Criswell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Awesome! It's great to know that our knowledgeable staff provided a return worthy visit. We value your business and look forward to continuing this working relationship.

Best experience we ever had in buying a vehicle. Our...

Best experience we ever had in buying a vehicle. Our sales person was great worked very hard with us and for us. The finance manager was also great was able to get us a good deal on our new vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful review! We appreciate knowing you were completely satisfied with the high quality customer service you received during your purchasing process at Criswell of Thurmont. Don't hesitate to reach out if we can be of further assistance.

Consumer response

Thank you and i will definitely spread the word about how great you guys are.

dustin was great to work with. i live 200 miles away and...

dustin was great to work with. i live 200 miles away and was able to close the deal over the phone. i will definetly use again, well worth the drive

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Kwame with Criswell is outstanding. He made sure that I...

Kwame with Criswell is outstanding. He made sure that I understood all the features. He is an excellent salesman. Listened to what features I wanted then he found the car to meet my needs. Criswell was so easy to work with. They made the whole process easy and painless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this positive review! Our goal is to provide a wonderful car buying event, and it's great to see that you were pleased with the exceptional customer service you received while working with Kwame at Criswell of Thurmont.

Kwame was awesome. Answered all my questions and priced...

Kwame was awesome. Answered all my questions and priced out multiple trucks for me. Hats off to Mike Boyce as well. Never felt pressured. Great dealership!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to see that you found our staff to be so helpful! Thanks again for choosing Criswell of Thurmont and for taking the time to share these great comments with us.

Best buying experience I've ever had. Kwame and his team...

Best buying experience I've ever had. Kwame and his team were so accommodating. He even ended up delivering new Silverado to me. If you need a vehicle, call Kwame. They have multiple brands and they will work with you. Thank you Kwame and Criswell Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful review with us! It's rewarding to know that you enjoyed a first-class truck buying experience at Criswell of Thurmont. Don't hesitate to give us a call or stop by if we can help in any other way.

Kaity was a huge help in picking out my new Silverado....

Kaity was a huge help in picking out my new Silverado. She was very knowledgeable and patient as we reviewed options. She understood this was a big purchase and walked us through the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Customer satisfaction is important to us, and we are happy to see that our staff covered all of the details to deliver an exceptional purchasing process from start to finish.

Kwame was very helpful when buying our brand new truck....

Kwame was very helpful when buying our brand new truck. He made every step easy and answered all our questions. We definitely would recommend buying a vehicle from Kwame at Criswell Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! It's fantastic to hear that you enjoyed a simple and informative buying experience while working with Kwame at Criswell of Thurmont.