Naples Mazda

I have been going to Naples Mazda for service for six years, never had an issue with anyone damaging my car. Got four tires installed, had to go back because they were not balanced right. I told the service manager I did not want the same service advisor helping me so Dylan helped me. Very nice young man, too bad he left and too bad Roger Hess left because he was a good guy. My car came out of the shop with a scrape behind the rear left tire and two scratches on the right corner of the front bumper. Dylan took it back to their paint people to fix it, this paint company does not do a very good job. Dylan was not happy with it so he contacted Alex Garcia who used to do the paint repair who does great work. Taking the contract away from Alex to a cheaper company is going to cost them in the end. When I picked it up the rear looked great, I was not happy with the front and Alex said the only way to fix it right is paint it. I drove back to Mazda and I asked for the GM, a very nice man came out and said we will repair it and put you in a loaner. I told him their paint people are not touching my car again after making a mess the first time, he said the GM will be back Monday and he will talk to him. He did not tell me it's a brand new GM. Did not hear from anyone so I called, I was told they will give him my number and did not get a call. I called again and the new GM Abe said no one told him. Went there the next day, it was clear from the start he was not happy about doing the repair, he tried to talk me into trading it in and buying a new one. Not a chance and he's a GM?? He agreed to paint it but refused to give me a courtesy car, so I would have to pay for a rental for three days because their employee's scratched on my car. I told him to shove it I will pay for it myself, so I don't have to deal with him again. This is their third GM in a short period of time, last year they replaced the GM, sales manager and service manager. The next GM just left. With this GM in charge I will never go back for service and will never buy a car from them.

I had wonderful experience at Naples Mazda! From the moment I walked in, the entire staff was friendly, welcoming, and very nice helpful. I honestly didn't think I would be able to get into a NEW BRAND CAR because of my credit and because I didn't have money to put down, but they worked with me and made it happened. What meant the MOST to me was that they KEPT THEIR WORD and treated me with respect throughout the whole process. They took the time to help me and never made me feel judged because of my situation. I walked in unsure if i would leave with a car, and I drove away extremely happy and grateful. Thank you to everyone at Naples Mazda for making this experience so positive. I truly appreciate everything you did for me and would definitely recommend you to anyone looking for vehicle!

They were very transparent and nice to deal with but the car just wasn't the right fit for us.

Ben was very responsive and knowledgeable and helpful. The Mazda dealership was better than I expected, great follow up, everyone was friendly, all done with no pressure at all. They even shipped the car to me in Texas!!!

Interaction was just fine. I did notice the waiting lounge could have been tidier. ?

Great experience working with Anthony, Loo and everyone at Naples Mazda. The entire process went smoothly especially since I am an out of town buyer - Anthony even took my husband, daughter & I to Dunkin when we came in! Everyone we interacted with was super nice & professional & had a great attitude.

Very accommodating and they put our best interests at heart. Everyone so friendly and knowledgeable! Mikayla was the star. She did everything possible to make our transaction happen and in a timely manner.

Dylan at Mazda service was very helpful in getting my problem solved. Everyone who worked on my car was great. I appreciate the attitude and attention I was given.

The entire staff, including Peyton and Mikenzie was wonderful. Very quick responses, very helpful and professional. We definitely recommend working with them.

Bought a 38k-mile vehicle here. Severe engine misfire started on the drive home day one. Dealership service department misdiagnosed it twice. Scheduled two separate, confirmed face-to-face appointments with the General Manager, drove an hour from Fort Myers each time, and the GM completely ducked the meetings and hid. Avoid Naples Mazda at all costs, filing state dealer licensing complaints next.