Mt. Kisco Honda

I’ve been a customer for 25+ years. Brought my 2015 CRV in last month when it started making noises. Told I was burning oil and I needed a new engine! Decided it was time to get a second opinion. Glad I did. The next licensed mechanic confirmed the oil diagnosis but said there was NOTHING WRONG WITH THE ENGINE! And he offered me twice the trade-in price I got from Mount Kisco Honda if I wanted to sell the car. Draw your own conclusions but I’m never going back to Kisco!!

I have nothing but great things to say about Hakeem-my salesperson and Gabby-finance!!

I scheduled for a recall that takes 4 hours to fix. 2 weeks in advance I scheduled and also asked for a loaner because it is my only car and I got kids scheduled for their weekend activities. They told me that they will give me a loaner. I drove to the dealers ship and they told me there is no loaner so I have to reschedule. Look, I purchased 3 cara from you and this is not the service I expected. Mt kisco honda has the best service before and now this. Maybe they change management. I will urge my friends and family not to go to this dealership. They do not treat you right.

I am just at a loss for words with how unbelievable the whole situation is. My wife hit a truck tire on the highway that was unavoidable for her. She brought the car in to get a new tire, and they sold us two new back tires and performed an alignment. All of which we paid for and assumed they got done. Three months later these brand-new tires are completely bald, and an outside mechanic was amazed we had not gotten into an accident yet. We bring the car back to Honda and they have the car the whole day to diagnose things. We called multiple times with no call backs and eventually just showed up. The car was sitting in the same spot where we dropped it off and they said they didn't get to it. It was over 10 hours there. They promised to look at it the next day and when they did, they said the alignment was way off and looks like it never got fixed. Now our trust in this place is lacking because they charged us for services they did not do and this was dangerous and could have led to an accident driving the car like this. They stated they fixed the issue now and it should be all fine. An electrical issue now arises with the dashboard and since our trust is broken, we decide to take it to a different dealership for evaluation. First thing they say while evaluating the car is the alignment is way off, even after giving Mt Kisco two chances to fix it already! Every time I call to talk to a manager, I get the same run around and they immediately say a manager is not available. They ask for my number, which I leave, and say someone will get back to me. They never call back. I am beyond frustrated. Bottom line this feels like fraudulent criminal activity. The communication is disrespectfully nonexistent. I have zero confidence in the service staff that they know how to repair cars. But worse is either their dishonest behavior or just their incompetence to get the job done right. Either way, save yourself the hassle and bring your car somewhere else because anywhere has got to be better than dealing with this.

Posted labor charge of $204.95 yet I was charged $529.40 for an hour's labor. Asked Orlando for an explanation and was told two mechanics worked on the car then he changed his story and said it was a flat rate. Wrote to Bill C. the service manager asking for an explanation and got no reply. As a senior woman I have been taken advantage of. I will never return.

Jose camerno and Daniel were very helpful & patient, answered all my questions, and helped me find exactly what I needed!

Phyllis Martin was absolutely amazing with the new lease on our 2026 Honda crv hybrid touring sport!

( second time financing a car, decided I need a another car for wife, walked in the dealership on a tight budget is the setting) 3 hrs later this is my first words to describe my experience here. I’m speechless, Alex, Jorge, Jeremy are my family now. After looking on CarGurus and websites reading reviews I took a chance with Honda at Mt. Kisco. These guys are transparent, look me in the eye, gave me an amazing deal. Please save your time, those shady dealerships will have you in the ER after you see those hidden fees. Jeremy negotiated a low interest rate via Bank of America, lower payment that I can actually afford without catching a stroke trying to get that rent. Thank you, Thank you, thank you!!!!! Yall are really the best I’ve ever seen. I’m in tears.

They are fantastic dealership. Harris took care of everything for us. You are treated like family and always feel taken care of to the finest detail. This is my third lease with him and the next one will be with him as well.

Joe Marranzino was our sales rep and we were extremely happy with his candor, professionalism and friendly demeanor. Will go back to this dealer in the future. We got the car we wanted and they took really good care of us.