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Long time Honda customer, but first time at Mt Kisco Honda, My toddler grandson hid my keys somewhere in his house. My Pilot key was now AWOL. After g...oing home to get the spare, I called Mt Kisco (the closest dealer) for a quick appointment to get another key made. I was delighted when Toni Ann, service rep, accommodated me immediately. When I arrived 1/2 hour after calling her, I was greeted by the service team and assured the key would be ready within 1 3/4 hours. They also noted that my inspection was about to expire. Toni Ann assured me that the inspection and the key replacement could be completed simultaneously. She also offered to drive me to the shopping center where I was heading to shop and wait, She is not only efficient, but very personable and thoughtful. My car was inspected and the key was duplicated within 1 3/4 hours as promised. I was in and out in time to make it to my older grandsons' school bus stop. My one complaint is that the price of the key replacement exceeded the amount that was quoted to me by another Honda dealer by $37.!
We're very happy to hear that we were able to help you out in an otherwise stressful situation! Thank you for this nice review, and we'll be sure to p...ass along the kind words to the rest of the team.
Brought our CRV in to change the oil and the rear differential fluid. No appointment was needed. I was met even before I got into the building. The... whole process was efficient and quick. I waited for the car, but not for long. I appreciated the free check of the vehicle condition and the free car wash.
We're thrilled to hear you had a wonderful service experience with us! Thank you for this nice review, and see you soon!
I JUST WANT TO THANK THE SERVICE CENTER FOR THIER CARING AND KIND SERVICE. MY FAMILYS SAFETY IS VERY IMPORTANT AND IM THANKFUL FOR THEM HELPING ME SO ...QUICKLY. TONY IN SERVICE WAS GREAT! 👍
We're so glad to hear you had a great service experience with Tony! Thank you for the kind words, and we look forward to seeing you again.
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