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Audi Hoffman Estates

(6,223 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 17 awards
2020 state dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 961-4989 (847) 961-4989
Used (847) 961-4942 (847) 961-4942
Service (847) 847-4103 (847) 847-4103

Reviews

(6,223 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Hoffman Estates from DealerRater.

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Info sharing is best in class.

Info sharing is best in class. Eddie Duranovic was a valuable asset throughout. I would not hesitate to recommend and direct anyone to the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Tim was great.

Tim was great. Very clear explanation of what needed to be done and our options. Helpful in reducing cost through warranty coverage.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback on the service of your Audi Q5. We’re glad the explanations were clear and that warranty coverage helped reduce your costs. We appreciate your five-star rating and look forward to helping you again.

Everything was great except you didn't have wiper blades

Everything was great except you didn't have wiper blades Always satisfied with customer service Always satisfied with customer service thanks

Rating breakdown (out of 5):
Customer service
Buying process
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Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know you’re pleased with our service. We’re sorry we didn’t have the wiper blades for your Audi A6 in stock and appreciate your patience. We look forward to assisting you with any future needs.

The waiting area was great and Jim is so helpful.

The waiting area was great and Jim is so helpful. I recommend this dealership to everyone.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It means a lot that you’d recommend us to others. We’re glad the waiting area was comfortable and our team could assist you so effectively. We look forward to your next visit.

Everyone was professional and friendly.

Everyone was professional and friendly. Tim kept me apprised of everything that was happening with my car. The service was excellent

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing our team’s friendly professionalism and timely updates during your Audi Q5 service resonated positively with you is gratifying. We’re glad to have maintained clear communication and a smooth process from start to finish. Thank you for sharing your feedback and for entrusting us with your Audi Q5.

It was fine.

It was fine. The service mgr was great. The rest of the dealership was great also

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star review. We’re glad our service manager and team provided a great experience during your Audi Q5 service. We look forward to assisting with your future needs.

I told them what was wrong (several issues) and he showed

I told them what was wrong (several issues) and he showed me how to fix them and those he didn't know he had the mechanics look at them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review. We’re pleased we could guide you through fixing several issues on your Audi Q5 and have our mechanics evaluate the rest. If there’s anything else you need, please let us know.

Best customer service I have experienced at your

Best customer service I have experienced at your dealership. Jim was professional and experience was as described.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re delighted our service team delivered professional support throughout your visit. It’s rewarding to hear we lived up to your expectations. Thank you for trusting your Audi with our care.

This was the second time for the same problem.

This was the second time for the same problem. Everything was handled efficiently and communication was outstanding.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for returning to us for your Audi service. We’re glad our team addressed the issue promptly while keeping you informed throughout. Please reach out whenever you need assistance again.

Comfortable It was easy, comfortable and all of the staff

Comfortable It was easy, comfortable and all of the staff were friendly. The oil change took a long time though

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.