Bay Ridge Honda

We purchased the car through the Costco auto program. No pressure involved and the experience was very smooth. Our sales person was friendly and took us through the process step by step.

Extremely happy with my experience at Bay Ridge Honda. I had a great salesperson Jose who was superb and helped me in every single way possible he also got me an excellent price along with good money for my trade. I love my new 2017 CRV Touring. Thank you Jose and Bay Ridge Honda

Mr. Mark Esmade provided us with a second to none customer service during the purchasing process. He was straightforward, well informed and professional throughout the process. I highly recommend Mark and his team of professionals.

I am happy to remain a customer to Bay Ridge Honda. Mr. Park made the transition into a new lease quick and easy. Thank you!

As I have explained before, the extreme decline in customer service has forced to me to change my regular service and maintenance to the Honda dealer in Pennsylvania, where they respect that fact that person whose name is one the title to the car is the only person with whom they should be in communication with about about service agreements and monetary exchanges. I have also switched to getting any body work and repairs done by Gabriel's Collision, who were recommended by my insurance company as being honest and non-discriminatory in their customer service. Bay Ridge Honda was not recommended. In addition to being quoted 1-1.5 hours and being notified after 2 hours that my car was ready for pickup, which is unacceptable, by a customer service liaison who did not take the time to go over the results of the state inspection with me, although there were no other customer waiting to be service or in the main service areas at the time. The treatment I've received today and over the last 7 years is sexist and negligent at worst, and lazy and incompetent at best. I purchased my car from Bay Ridge Honda in 2010, in part due to the award winning customer service. It used to be that a representative would meet with me to explain my options, what needed to be done immediately and what should be done in the future, and in light of my own schedule and restrictions, how to arrange for that maintenance. It has declined to dramatically in the past 5 years, and to add insult to injury, you refuse to name me as the primary contact person for a car that is solely owned by me and has been since the car loan has been paid off. Today I was instructed to pay for my service, without a rundown of what was found and what was done being given to me to look over first. I'm extremely disappointed, and as the situation as gone without remediation for so long, offended. I'd like the situation rectified immediately. This is the fourth time I've addressed this, the second via written communication. I will no longer settle for coupons regarding future services. The solution I have asked for for the past 7 years is to be recognized as the ONLY owner of the car that I bring to you less and less frequently (only for State Inspections now). That is all I want. I would like a printout, it can be emailed, that has my name and phone number: Jill Siegel 610-724-4415, as owner and contact person, by January 31. It's been 7 years I have been asking for acknowledgment that I own a car that is in no way tied to another's name. I do not want coupons to be used in exchange for being treated as less than a full human, capable of owning and managing her own affairs. I can definitely make my own choices, and if this situation is not rectified in post-haste, those choices will involve drawing greater attention to a borderline illegal (in that it violates confidentiality) and obviously rude, and most like sexist and discriminatory practice that continues at your organization, once known for award winning customer service. I hope I've made myself clear. I've used a lot of words, as women tend to do. But to be really clear, I am no longer settling for a lack of computer literacy as a justification for any of this, and I will make moves and publicize my treatment by your staff accordingly, bringing it to the national Honda oversight team, as well as the committee responsible for deciding on Customer Service Awards, the community at large as a long time educator and community organizer in the neighborhood, and the Better Business Bureau and Consumer Reports, as well as publicizing these practices through an ongoing social media campaign meant to draw attention to the way women are treated in the institutions we trust and rely on for our vehicular safety. Pedestrians safety has been a huge focus politically this past year, Pedestrians can't be safe if cars aren't safe. Cars aren't safe when maintenance staff can't communicate with clients and treat women as inferior customers, and deny them the consultations and relationship building that keep people safe, happy and returning customers.

Thanks so much to Frank Baldassare and Bay Ridge Honda for another tremendous experience. I leased a new 2014 Honda three years ago, and didn't think twice about returning to Bay Ridge Honda when it was time to lease another new car. Frank explained all my options, answered all my questions, he was always honest and professional. I highly recommend working with Frank. Everyone at Bay Ridge Honda was a pleasure to work with. Thank you!

We are very pleased with our lease! Our salesman was very helpful and gave us a great deal. We also traded in our Prius.Thank you!

I leased my Civic through Bay Ridge Honda in 2014, and now my Accord in 2017. Both times, I used Igor Shiff. He is an excellent, honest salesperson. I highly recommend him and the dealership overall. I'm very satisfied.

My experience at Bay Ridge Honda was very exceptional from beginning to end. They were very helpful and professional. Best car buying experience ever! Igor was FANTASTIC! He made the purchase fun with his caring attitude. He really encouraged me to make the decision that was best for my family. I am grateful for that. He is truly a good man.

From the time I contacted my salesman there was no pressure or coercion. I was given a price for what i requested and it was an "off the lot" price. After seeking better prices I found they were the best. If you want no hassle car buying go to Bay Ridge Honda and see Frank.