Reviews
Great service
I have been a client for more than five years. Fast service, easy to schedule appointments. Facilities are very clean. Customer service is always very amicable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Services sucks!
I called to make an appointment for saturday in am. Went to take my car and have it drop off. A few hours later they call to tell me that my car had a leak on thermostat housing and the repairs & labor is going to cost over $600 to fix it. I decided not to fix it. I went ahead & buy the parts myself and put the parts on myself. Once I install the parts. It still had the leak. Service dept totally lie to me & rob me for $100 just diagnose the problem. Bt they couldn't detective problem. I just to refund my money to put back in my credit card & they didn't do that after knowing that they couldn't find out where the leak was coming from. I learn NOT to ever take my car to this dealership. I I advise anybody NOT to do services with this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service, great customer service, great loca
The efficiency and profesional way they handled the problems. They went out of their way dealing with the insurances and performing the repair actually needed and not only what the insurance wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alodia, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. If there is anything more that we can do please come back and see us again. Take care! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Attention and high quality service as always
Fast attention despite not having an appointment, precise and concise explanation. Highly trained staff and communicates well with the client.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosa, we appreciate your kind words about the entire team. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Warm regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Service
My service person (Jose Luis) called to inquire about what kind of coverage I had. Called while I was in the room with him. Didn't go behind my back. I really like how sincere he was.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Phillip! I am happy to hear that Jose was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Love VW
sales ppl not too high pressure...which led me to your dealership...overall~ very happy with my car and had a positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review, Jennifer. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Palmetto57 Volkswagen. Thank you so much for your business and please let us know if there's anything else we can do for you. Happy driving! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great Service Friendly staff and clean environment
Great Customer Service and very friendly employees. Absolutely sastisfied with all the repairs . Highly recommend to a friend for any issues
- Customer service 5.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, Patrick! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Regards, Lamay Martin - General Manager - lmartin@palmetto57.com
One of the best service departments out there!
Quick service. Spotless Car Wash. Friendly Service Advisors! Awesome Service Specials. Best VW service department that I've visited in South Florida.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marcos, thank you for visiting our service department and for leaving the kind words. We feel our service department is what makes Palmetto57 Volkswagen special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great service
The professionalism, the promptness, and the willingness to help showed by Mr de Leon. Thank you for a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day, Manuel. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to seeing you back again in the future! Take care. Regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great Service
Excellent customer service, especially Jose Bringas and the facilities are very ckean, and they offered free coffee abd filtered water.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the awesome feedback, Sara! It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I will be sure to share your feedback with Jose. Please come see us for any future needs! Thanks again. Take care, Lamay Martin - General Manager - lmartin@palmetto57.com