Reviews
Great Service
The customer service was exceptional, I was assisted right away. My car went in for service and was given back in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Emy! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
great clean fast service , tire replacement
service was great , helpful , friendly . the claim process was fast as well. i will definitely go back to the location Jose from service department was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vanessa and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Jose is a great asset and we're thankful to have him on our team. Thank you and we look forward to seeing you again! Regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great service
I went in to repair my VW CC and was attended to fairly quickly. The service advisor Daisy was great at explaining and gave confidence that they will fix the problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlos, thank you for the awesome feedback! You're right, Daisy is a great service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. We look forward to your next visit. Take care. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
No Stress
Sales staff exceeded my expectations, they made purchasing my Tiguan a seamless experience. Aldo went out of his way ( literally, he personally delivered the vehicle from Miami area to Ft. Myers Beach ) to help me save time and money.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peter, congratulations on your new purchase! I hope you are continuing to enjoy your Tiguan! We are so pleased that Aldo was able to provide you with such exceptional service. It is imperative to us that we make the car-buying experience seamless and efficient. We look forward to seeing you again. Regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great service.
The advisor Jose de Leon was very friendly. He was very professional. The service was done rapidly. I will recommend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Liz, thank you so much for this great feedback and your very kind recommendation of our dealership. I am grateful to hear that Jose was friendly and professional during your last visit. We look forward to your next visit. Take care. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Great service, very friendly people
I'm a long time customer of this place and got 6 cars since 2003, I walked in with a car problem and I was treated like a VIP
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Patrick and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the last 13 years and we look forward to the next 13 years! We truly thank you again and we'll see you again soon! Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Great service from Attentive Tech
Jose was very attentive, made my experience very easy on a rainy Saturday morning. However the bathrooms were dirty and the water dispenser didn't have cups available.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Geannie, we would like to thank you for sharing this review. We're glad to hear that Jose was attentive and able to provide you with a great experience. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincereley, Lamay Martin - General Manager - lmartin@palmetto57.com
Great Service
Eddie the service guy was great, he told me everything that was being done to my car and he kept me up to date and rushed the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we sincerely appreciate your feedback. It is gratifying to hear that Eddie was great and kept you informed of the progress of the work on your car. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great overall service and helpfull peolple working
Fast, Friendly, no hassle...great service.. and every good word to say out there.. excellence !!!!Glad it's near my home and ez for me to come here.. although it's ez for everybody 57 ave and palmetto...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Guillermo, thanks for taking the time to share your experience at our service center. I'm glad to hear that you found us fast, friendly and neat. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Regards, Lamay Martin - General Manager - lmartin@palmetto57.com
My New Car
Jesus was friendly and helpful showing us the cars for the test drive. Miguel was professional and upfront when explaining the added costs involved with a lease.............. Everyone was very nice & smiling!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel, thank you so much for taking the time out of your day to share your experience with everyone. We believe in upfront and professional customer service and I'm glad that our team made such a great impression on you. All the best, Lamay Martin - General Manager - lmartin@palmetto57.com