Reviews
Great service and facility
Luis was very honest and helped me get what I was looking for in the price range I had in mind. Great sales associate and Volkswagen dealer. The rest of the staff was very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Katrina, thank you for the awesome feedback! Congratulations on your new car! You're right, Luis is a great sales associate and we appreciate all he does for us! We thank you again and be sure to like us on Facebook to catch the latest service specials! Best, Lamay Martin - General Manager - lmartin@palmetto57.com
poor workmanship
I recently had my 2012 Passat in for a problem with the electrical Diagnostics found the master fuse needed replaced as it was not charging the alternator. They changed the fuse charged $360.00 and said it was fixed...Upon picking up the car I noticed it still has warning light on for the lights..Daisy checked it and said Oh the running headlights are out. I asked why they didnt check this before and she said she didnt know...I drove the car for 2 days before it died in the middle of the road.. I called the service dept and all they would tell me is to tow it back in but they would not pay the tow bill. This time I towed it to Deel who ran a diagnostic and found that the wire to the main fuse was not tight and had come off. So for another $125 plus the tow, car is fixed I would not recommend Palmetto57 for anything!
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Amazing service
Jose Luis was amazing help from the beggining. I have been there twice and I always choose to have his help. He is extremely helpful and attentive. I definetly plan to return for my cars maintenance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brigitte, we are truly grateful for this awesome review! We are thrilled that Jose was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Customer Service!
The personnel seem happier and that is a reflection on the management. My sales associate, Amy Palacios had (and has) the winning combination of pleasant personality and determined attitude to provide attentive customer service. I felt she wanted to win my business and was willing to go the extra mile, yet did not pressure me. I'm glad the management gives their sales associates the autonomy to approach their customers in the best way they see fit.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All of us at Palmetto57 Volkswagen congratulate you on your new vehicle and appreciate the opportunity you presented to earn your business! Amy is a great addition to our sales team and we are glad you had the opportunity to work with her. Her ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make her an irreplaceable member of our staff. We will be sure to pass along this great feedback and all of us hope to see you again when the time comes to service your new car. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Excellent sales experience
Amy's approach. She treated me more as a friend than a sale. Her attitude was always chipper and she seemed genuinely interested in finding an end result that would benefit us both.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Agustina, we sincerely thank you for taking the time to write such kind words about our sales team. Amy is a great people person and she strives to create a positive buying experience for every customer. She will be very happy to hear she was successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Vehicle Purchase
Prompt attention Hector Jimenez the salesman listened to my preferences and was more than willing to assist me in finding a vehicle that matched them. Frank the gentleman in finance was very corteous and professional and answered all my concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, Jaddrey. We're glad to hear that Hector and Frank were able to meet your needs. Our primary focus is to provide each and every customer with exceptional service. Please don't hesitate to reach out if you have any further questions or needs. Lamay Martin - General Manager - lmartin@palmetto57.com
Great Service for repairs
The service was excellent from my arrival until I left. Everyone was professional. The waiting area was clean and comfortable and quite. The
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Tommie. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care! Lamay Martin - General Manager - lmartin@palmetto57.com
It was a good experience
The young lady that help me was very knowledgeable and polite. she Made sure that I left as a happy customer.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Jeanette! We're glad to hear that our team was knowledgeable and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Lamay Martin - General Manager - lmartin@palmetto57.com
Great service
My respects to Daisy for their professionalism and good treatment. My car was repaired very well. No complaints about the service or the treatment of employees. Rolando R.,My respects to Daisy for their professionalism and good treatment. My car was repaired very well. No complaints about the service or the treatment of employees. Rolando R.,My respects to Daisy for their professionalism and good treatment. My car was repaired very well. No complaints about the service or the treatment of employees in the Volkswagen Dealer Palmeto and 57th Ave Rolando R.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rolando, thank you for taking the time to leave us a review and for giving us feedback. We're glad that Daisy and the rest of the Palmetto57 Volkswagen service team were able to repair your car to your standards. If there is anything more we can do for you please come back and see us any time! Take care! Lamay Martin - General Manager - lmartin@palmetto57.com
My VW experience
Jose Bringas always helps me and he always makes my visit smooth and enjoyable. He's very friendly and extremely helpful. I always ask for him and he always takes care of me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cristina and thanks for your kind words! We appreciate Jose and we are thrilled that he has taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and we look forward to working with you again in the future! Lamay Martin - General Manager - lmartin@palmetto57.com