Palmetto 57 VW

While nice initially, they will try to break you down by making you wait. Questions are deflected and out right lies. They changed the price a few times with their games and when you correct them, they tell you that is a discount price when it is the listed price from their website. Seems they do this to get you at the dealer and raise the price on you. Will low ball your trade in which is expected but really low though. Jesus Espinosa is not ethnical and really a prime example of a untrustworthy car salesmen. They have a take it or leave it attitude when you call them out on lies.

I went in looking to lease a new Jetta. My first indicator that I was about to have a bad experience was that I stood in the showroom for about 15 minutes before anyone approached me to offer assistance. Strike 1 I was introduced to a salesman by the name of Jesus Espinosa who seemed friendly enough. Unfortunately Jesus had trouble speaking English and I had to repeat myself almost every sentence. I am not sure if it was the language barrier or ignorance or both but he would ask me the same questions over and over again (example: what color car are you looking for?) Strike 2 The final straw happened this morning when I went in to sign the paperwork. All seemed fine until Jesus asked me for a document that I was not aware I needed. The previous evening I asked him to list anything and everything that I would need to bring the next day. He didnt mention this. When I told him that it was frustrating to have not been made aware that I needed this bit of paperwork he got very rude with me, asking "do you want the car or not?" Strike 3 But I am a glutton for punishment so I kept on dealing with him. My line of work has be based in Florida while my home is in Texas. I do not reside here in Florida but am here very often. Jesus told me that I needed to call my cell phone company and change the address on my account to a Florida address so that he could finish processing the lease. I don't have a Florida address because I go to work in the morning, fly to Miami, do my job and go home. I was not about to lie to the leasing company just because Jesus wanted me to. When I told him that much he became belligerent. At this point I decided to take my business elsewhere. Try another dealership.

The team effort was truly above and beyond expectation. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Yunier is very professional and it was a very pleasant experience. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Yunier the sales representative was extremely helpful. Thank you. I'll be back to trade in my car.

Yesterday I went to have my 10,000 miles service. My service Advisor was Moe Diaz. Two days before I called for an appointment and it was set for 10.00 am When they checked my appointment it was't in the computer, The person in charge call Moe and explained to him the situation. and mentioned my last name and instantly Moe said my first name. For me it was impressive. How he can remember my first name if we spoke for less than a minute two days before ? The complete service was done on time and for my surprise they already washed my car. Great experience. I hope to see you for my 20,000 miles service, Thanks a lot.

Really nice waiting area. I took my VW 2013 for service. Moe Diaz is very professional and explains everything in detail. I will take my car to Palmetto 57th to get serviced again.

Moe Diaz does an amazing job at accommodating customer's needs. I have taken my 2013 VW CC for service and he took care of everything.. I will be taking my car back for service again. It is always pleasant for a customer to feel completely taken care of and Moe indeed did a phenomenal job. Thank you Palmetto57!

Unfortunately my story is very long, but I really need to make it clear to everyone that this VW dealer is not one to trust AT ALL. Save yourself a huge headache/nightmare. Just a small summary of the unfortunate event that happened at this dealer one year ago and still has not been resolved: I went into the dealer with my dad ready to trade in my VW GLI for another used car, we agreed on the trade in value, the used car purchase and got the contract and everything done, gave $2,000 cash for the down payment to Edgar the finance manager, got the keys to the car and left happy. A few days later I went into the dealer to get a few things I was promised was going to get done to my new car (the CC), while waiting, one of the sales man came to me saying that we hadn't given the $2,000 down payment and that I wouldn't get my car back from service till I paid the $2,000. Obviously, in shock I could not understand what could have possibly happened with the $2,000 cash my father and I had already given Edgar, the finance manager. The car contract clearly states that $2,000 cash was given, signed at the bottom by both my father and Edgar (finance manager) and still they deny that the money was given. Not only does the contract state the $2,000 cash but why in the world would I have gotten the keys to the car and was able to leave the dealer to my home without paying the down payment? Or is this something they do often to other people who may be willing to say OK, here's the down payment and the poor people are paying twice. I don't understand....but not willing to pay another $2,000 for absolutely no reason, I had to request my trade in car back because now I was left with no car! The car was no longer at the dealer, they had apparently sent it to a car auction or something, so I waited until the car got there, once it got there wow another surprise, cracked front grill/bumper on my car and one headlight not working at all!!!! So not only did this dealer steal $2,000 cash but also returned my trade in car with damages that were not there before. I still cannot believe such a big dealer would do all of this, have no control over $2,000 cash and not be responsive to their customers at all. Complete nightmare, LESSONS LEARNED: NEVER give cash, NEVER go back to any dealer associated with VW 57, ASK FOR ANY AND EVERY TYPE OF RECEIPTS POSSIBLE, GIVE DOWN PAYMENTS WITH CHECKS WHICH ARE EASY TO TRACK IN ORDER TO AVOID THESE DISASTERS.

I took my car in for service this week, as soon as I got there everyone in the service dept. was very nice and helpful Rolando's costumer services was excellent.. I ended up getting a new 2014 Jetta .. The services and attention was great! Everyone was very nice and helpful.. They made it feel like if we where at home being extra friendly with there good customer service. I am very happy with my new car :) and I will be bring my car in for services for sure! :) I would recommend this dealer to anyone who what's good service and a good deal! :)