Reviews
This dealer is one in a million. Maria and Martin made me...
This dealer is one in a million. Maria and Martin made me feel at home. They were a great help. Martin helped me find and pick the perfect car. Then, we started the finance part with Maria. Usually, the finance part is annoying and boring, but Maria was quick and had me out of there in 2 hours. Thank you Esserman VW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From the moment we arrived Martin took care of us. From...
From the moment we arrived Martin took care of us. From the test drive of the vehicle to the final signing. He made our leasing a walk in the park. The experience went so well that my sister inlaw returned and leased herself a car. I would recommend him to anyone looking to buy/lease a VW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly staff from the moment you walk into the dealer;...
Friendly staff from the moment you walk into the dealer; making the vehicle leasing experience definitely less stressful than it would usually be. Sales representative had great vehicle knowledge and took the time to provide vehicle overview, including setting up bluetooth from my phone. Great experience overall; hence, why this is the sencond vehicle I lease from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being a loyal member of the Esserman family. It is our goal to provide all our customers with the service that would make them want to return to us for their next purchase. Enjoy your new car.
Overall, my experience with VW was great. I went in just...
Overall, my experience with VW was great. I went in just to look and never thought I was gonna leave with my brand new car! ONE day is all it took .. It's amazing! I know at other dealers they usually take at least 3 days to process everything and be able to take the car with you, this is why I am so satisfied with VW. They have friendly and experienced sales representatives which make you feel at home. Im glad I made the right decision.. Keep up the good work VW!! =)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy that your purchase was pleasant and we were able to make you feel at home. Enjoy your new car and welcome to our family.
Excellent service and sales experience. This was my first...
Excellent service and sales experience. This was my first car purchase, and it could not have gone smoother. Martin and the rest of the staff were quick to answer all of my questions and remedy any issues. Will definitely be a repeat customer, and will forward everyone I know their way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored that you chose us to buy your very first car and glad your transaction went so well!
I was very impressed with the customer service I received...
I was very impressed with the customer service I received today. Martin was friendly, thoughful, honest and hepful sales person. He showed that that he cares about his customers. What I thought it was going to be another painful bad experience it turned out to be the most smooth and easy transaction deal ever. You guys are the best!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are elated that we were able to change your negative reception of what purchasing a vehicle would be like. Rememer to refer us for incentives towards parts and service for your new car.
I was very happy with the interaction that took place...
I was very happy with the interaction that took place between the salesman and myself. He made the car buying process very relaxing and comforting. Me and my family are very happy with my new Routan. I would definitely reccomend your dealer and Martin for any car buyer. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcome to the Esserman family. Enjoy your Routan! :)
The dealer was a good experience and the price was ok. ...
The dealer was a good experience and the price was ok. What made the deal however was the sales staff. I would like to see a tv in the loung area and a better coffie machine. My sales man was martine and he was a very pleasurable to deal with.I would bye from them again but would like advertised interest rate.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We will take your comments regarding the conveniences into consideration. As for the special interest rates, VW does offer such rates to qualified buyers and hopefully on your next purchase whatever is currently available can be extended to you. Safe driving!
I got great service and they made everything possible to...
I got great service and they made everything possible to keep the price within the price range I had. I told them exactly what I wanted and they made sure I had my car without problems and in a short time. The post-sale service has been excellent. It has been a great experience to purchase my car in this dealership; I'd recommend this dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hppy to hear you were in and out of here quickly and are happy with your new car! Safe driving!
Although sometimes I had very long wait times, overall I...
Although sometimes I had very long wait times, overall I would rate this a very good experience. I found the car I wanted and the staff took care of me like family, including going to bat for me when I had less than perfect credit. The salesman and financial people really did a great job in getting me into a car that makes me the envy of my family and friends! I love my car and would absolutely send family and friends to Esserman and to Martin for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on being the envy of your family and friends! We appreciate you giving us the chance to do business with you. Enjoy your new car.
