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Palmetto 57 VW

(702 reviews)
Visit Palmetto 57 VW
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 11:00am–7:00pm 8:00am–3:00pm
New (855) 356-3595 (855) 356-3595
Used (855) 356-3598 (855) 356-3598
Service (855) 356-3596 (855) 356-3596

Reviews

(702 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palmetto 57 VW from DealerRater.

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Mr. Martin Santana was very professional and...

Mr. Martin Santana was very professional and knowledgeable on the subject sale. His help was very much appreciated. And I thank you all for a job well done. We are very satisfied with the Nissan Altima 2.5 S we purchased. So far we are very happy with it and have not had any problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle and welcome to the Esserman family!

I had the best experience walking into this dealership...

I had the best experience walking into this dealership and driving out in my new car. I want to definately recommend this dealership and mostly Martin to anyone who is unsure about what car they want. Also if you want people with the best customer service please see Martin and of course (a great lady) Maria Fitzpatrick in finance. They were great and to the point, no tricks or lies. Thank you again Martin and Maria for making this a great car buying experience. I love my new car!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you are excited about your new vehicle as well as the service you received from both Martin and Maria. Remember to refer your family and friends and get $150 towards parts and service.

Working with Martin and the rest of the Esserman VW staff...

Working with Martin and the rest of the Esserman VW staff was a very pleasurable and easy experience which is definitely not commonplace with most other dealerships. Everyone was very responsive and everyone did exactly what they said they were going to do when they were going to do it. Best of all, finalizing the deal with Martin was a breeze. Martin takes a no nonsense yet friendly straight forward approach. He does not hide behind a computer screen and he does not disappear behind closed doors. After leasing many cars before and having to fight with sales agents, financing personnel, and sales management, this was certainly a breath of fresh air dealing with the Esserman staff. I highly recommend Esserman VW and certainly recommend Martin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to recommend Martin and the Esserman VW team. We appreciate your recommendation and would like to welcome you to our family.

I have to be honest car buying is not my forte, but...

I have to be honest car buying is not my forte, but Martin made it very pleasureable. He was staright to the point always gave me the answers I was looking for. He never gave me the run around... This guy means business and for an individual like myself I have no time to waste. Overall great experience!!!! Whenever I decide to purchase a new car I will definitely come back looking for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have to be honest car buying is not my forte, but...

I have to be honest car buying is not my forte, but Martin made it very pleasureable. He was staright to the point always gave me the answers I was looking for. He never gave me the run around... This guy means business and for an individual like myself I have no time to waste. Overall great experience!!!! Whenever I decide to purchase a new car I will definitely come back looking for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great that Martin could assist in making your car buying experience such a pleasure. Enjoy your new car.

This has been by far the best experience I've had with a...

This has been by far the best experience I've had with a dealership and salesman. My previous 2 new vehicle purchases were filled with endless hours of waiting for either my car, which was not on site, or the paperwork which seemed to take forever to get printed out for me to sign. Immediately upon arriving at Esserman I had a sales person(Martin Centeno) at my side inquiring as to exactly what I wanted. I was so impressed with the knowledge he had of the CC I was interested in. So much so that I decided I did not even have to test drive it. My vehicle practically came off the truck. No one had test drove the vehicle so I truly was the first consumer to drive my car. I brought the car in a week later so that the interior protection package would be done. I expected to be there for hours. To my surprise my salesman was there waiting for me. He took my vehicle immediately. Within 45 minutes after arriving I was leaving with all work on my car completed. It was such a pleasant experience to not have to sit at a dealership for hours on end. I would highly recommend Martin (salesman) to any and all persons interested in purchasing a vehicle. As a business owner my time is extremely important to me and I felt like Esserman VW and its staff were very conscience of my time. I leased a beautiful CC with all the options I requested with no hesitation at, in my opinion, an excellent price. There was absolutely no haggling or unnecessary back and forth. Simply put, if your in the market for a VW see Martin Centeno at Esserman VW for a great experience at an even better price. P. Bolano Miami, FL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr. Bolano, Thank you so much for giving us the opportunity to win your business. We are glad that you got to experience the customer service we strive to share with all of our customers. Welcome to the Esserman family.

Martin is a superstar and his customer service skills are...

Martin is a superstar and his customer service skills are stellar. This is the easiest and most hassle free car leasing experience I've ever had. Martin didn't try to sell me anything I didn't need or want, he let me do all the talking. How refreshing! I would highly recommend Martin and Esserman VW to anyone who wants integrity and honesty from their car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation. We are glad that you chose to do your business with us.

The response time was excellent, they were friendly and...

The response time was excellent, they were friendly and quick to satisfy my Service needs. Thank You sooo much!!!! This was my second visit in as many days and the service was just as helpful, friendly and timely as the first time. Pablo was very concerned about my problem and when I called the Service Department he urged me to bring the car in and that he would make sure that I was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Since my purchase of my new car, my experience with...

Since my purchase of my new car, my experience with Esserman has always been exceptional. I have and will continue to encourage my friends to visit Esserman first when they are in the market for a new car. Until now I have only driven BMWs and I could not be happier in my new VW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your comments. Glad to see that you are excited with not only our Service Department but becoming a member of the Esserman VW family as well. Keep in mind that we do have a Referral Rewards Program available to customers like yourself who spread the word on our exceptional service.

As soon as I arrived the Service Department I was greeted...

As soon as I arrived the Service Department I was greeted with a warm hand shake. From that moment I knew I had come to the right VW to service my Passat. Pablo took his time to explain the full deal; from warranty details to the diagnostic problems. The aftermath was exactly what I expected, my car was returned clean as promised. If you need your vehicle serviced Pablo is the best designated guy to the job. Thank you once again Esserman Volkswagen. Will deal again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing how pleased you were with the service that you received from Pablo and our VW Service team. Please continue to spread the news that Esserman VW offers great Vehicle AND Customer Service. See you next time around.