Independence Mazda

I purchased a care there 9/11/2018... this was the worst purchasing experience of my entire life. Not only was I misinformed, I wasn't given all... the necessary documents. I had to contact the dealership weekly bcz no one sent in the information for my tags. I had to physically go to the dealership to make sure they gave me the documents in my hands. I was bounced around from one person to the next... everyone telling me a different story. Needless to say... I finally got my tags 10/31/2017... a month an a half after I bought the car. I still have not received the warrenty information that came with the purchase of the car or the addtional warrenty that I paid an additional 2000.00 for. I was sold a care with dry rotted tires. When I purchased the car I asked if the tires were new bcz I had just purchased tires for my car in a month prior to trading in the car. And was told the tires were new. NOT SO!!! I have only had this car for 11 months... dry rot typically takes 5-6 years. Trying to resolve this situations has been a nightmare!!! No one in that office takes accountability or has empathy!!! It is definitly a "pass the buck" type of atmosphere. I was told that I would be called back... No one has called me back... I called there again and was told someone there was waiting for my call and tranferred AGAIN. Left another message. No call back. I called AGAIN... was put on hold twice... hung up on once and called back to leave another message. UPDATE: someone called me back... they are finally going to send me the warrenty information they were supposed to send me 11 months ago. Pretty much told me that my warrenty didn't cover the tires and that it passed the state inspection, that was done in their facility and to which I have no faith in their ability to tell the truth!!! So.... off to the lawyer I go!!!

These folks care, and they work with you because they want to be your car dealer. Great customer service, fantastic service. I will always recommend... Independence Mazda to my friends. Zoom zoom!

I just bought my first new car from Vince Burt, Nicholas DeFelice and Jim Maus at Independence Mazda. They made the buying experience so easy and answered... all my questions promptly. Great buying experience!

so I went in to test drive a used VW convertible 6 speed. it was a nice car but not in great shape. the interior should have been cleaned better, however... I was happy with the car. but the whole sales process stunk. First of all the guy trying to sell me the car told me not to worry about the age of my trade-in car because VWs have such great resale value. But when we came down to the money, they only wanted to give me half of what the trade in value should be according to Kelly Blue Book. they told me the payment would be $400. for a used car !! no way. and they never asked me what my downpayment would be other than the trade in when they figured the payment. Also I have asked them twice what interest rate they were figuring and they refuse to give me that still. I have excellent credit, no bad debt, no late payments and no credit card debt. I had already checked my credit score with my bank before I went in. and it is over 800. they got mad because I would not sign that night. really upset. tried pressuring me into a 6 year loan, again on a used car!, which I refused at once. who is going to take out a 6 year loan on a used vehicle. and also they were just not comunicative with me about the loan process. they just stuck this figure in front of me and expected me to sign it. I believe they thought that I liked the car so much I wouldn't leave without it. I would have like to have that car but not at the $$ they were throwing at me. I don't know if it was because I came in alone, as a single woman, and they just thought I wasn't smart enough, or what. But I could not wait to get out of there. I am still upset that they refuse to tell me what interest % they were figuring. I called my bank and told my story and the gentleman I spoke with was shocked . I gave him all the numbers they had and asked him about how much the loan would be. Even with no down payment and only the trade I could have gotten the car for less than $300/month. Independence Mazda was really trying to rip me off. I am considering filing a complaint with the BBB because they refused to tell me the interest rate and I do not believe that legally they can do that.

Found a used car that I was interested in. Had a nice test drive but then things went downhill. Basically they wanted to give me nothing for my car and... quoted me $400 for a monthly payment. I could lease a luxury car for that much!! They pointed out that my car had been wrecked,even though it is in great condition now. Left with no deal and came home and ran a carfax report on the car I was interested in there. Found out it had also been in an accident, which Independence Mazda failed to disclose and that even with NO downpayment, which they didn't even figure in my quote, that the payment should be $340/month. That's a big difference and I know my credit score is over 800 so I don't feel they were honest or fair with me.

Into our third week of ownership of our 2017 CX-5 and can't say enough good things about it. Lots of well designed, easy to use, features for solid, safe,... driving, loads of "creature comforts." Filled first tank of gas after taking ownership and calculated around 30 MPG. I had a great sales person in Kaitlyn Crisp. She has a solid understanding of the car's features, was very helpful explaining many of the accessories - navigation, controls tailoring, phone connection. She was glad to describe the wealth of benefits of buying from Independence. Our second CX-5; we'd buy another!

I purchased my vehicle here 13 years ago and I am very happy with the service at this store. Bobby and Bill in the service department have been so helpful... over the years and their attention to detail, their knowledge of my vehicle, and their trustworthiness is what keeps me coming back. I am not yet in the market for a new vehicle but when I am I will come back here. The only thing that I would say is a downside is that I do wish the service department waiting area was back closer to the actual service department. Everything else about the new building is fantastic.

Great people, deal and customer service! !! I've been using this dealer since 1990 and since the change in ownership it has dramatically improved.

After finding my vehicle on Cars.com, I made an inquiry about the vehicle and was contacted the next day by a delightful salesman, Emmanuel McCarthan.... Emmanuel is the definition of a good person and great salesman. He is the reason I flew from Florida to North Carolina to make this purchase and I could not be any happier with my purchase or experience. Emmanuel picked me up from the airport and graciously drove me to Independence Mazda to see and purchase my vehicle. Aside from the outstanding price, that got me flying 400+ miles away, the service was exceptional. Emmanuel is truly a dedicated, honest and friendly person that I would recommend to anyone looking to purchase a new or used vehicle. He truly went above and beyond to earn my business and he made my purchase effortless. If you’re looking for a vehicle, give Emmanuel a call and find out how it feels to be treated as a friend and not just a customer.

My wife and I were walk-ins/no appointment. We were initially met by Tommy Anderson who greeted us and showed us a couple of models on the lot but apologized... that he had to hand us off to a colleague due to a previous appointment. Mark Williams then helped us with looking at the different trim levels, features, and availability of the 2016 CX5 and test drives. Mark was very helpful. No pressure…didn’t rush us…very knowledgeable of the product, Mazda history, and the dealership. Once we got to talking numbers and trade, Mark was very patient and – again – no pressure about us making a decision. They actually fed us lunch while we were there! We met the sales manager - Angelo Libman – as we got closer to the bottom line number; again…no pressure...just trying to get to an agreeable trade and purchase price. A little back/forth and the deal was done. We feel like we got a very nice vehicle, at a fair price, and fair value for our trade-in. Mark then introduced us to several of the financial folks (“General” Washington – what a hoot that guy is! As well as Joe Williams). Also met the service manager – Bill Shepard. All very nice and genuine people at first meeting. Seemed truly concerned about our satisfaction and future relationship with their organization. This dealership is a smaller, less up-to-date one (…we understand there are some updates coming) but – if the CX5 turns out to be anything like the people we met on Saturday…hands-down the best and easiest new car purchase in quite some time. We look forward to enjoying our first new Mazda in almost 25 years. So far, we love it. Drives great…no comparison to the Honda HRV we were looking at. Well worth the extra $$. Time will tell on performance, reliability, and overall satisfaction. Hope it’ll be a long lasting, great relationship with the car and the dealership.