Reviews
Great service.
Great service. They got me in fast and the car was ready quickly. I would definitely use again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, We're happy to see EJ and our team got you in and out in a timely manner. Thanks for stopping by with your vehicle and we'll see you here at your next visit. Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com
EJ was great to work with.
It's good, but the waiting time Its too much.
It's good, but the waiting time Its too much. And the person who asistes me was not very courteous.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Arturo, We appreciate both your patience and your feedback. We always want to be providing prompt and quality service, which is why this is disappointing to read. I'd like to learn more about where we've fallen short here in our service department, as your feedback helps us improve as a dealership. Please contact me when you have a moment. I look forward to speaking with you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
the tracking sensor kept coming on, blinking and making
the tracking sensor kept coming on, blinking and making noise that was original part that I wanted to be fixed which it was not done
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Elton, As our team mentioned to you, there is no issue with your lane departure sensor. Our tech went on a test drive with you and educated you on how to push the button that turns off that sensor. Should you like any more information on this feature or any of your vehicle's other features, please contact me and I'd be happy to get you connected with a technology specialist. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
Car was not delivered as promised, it was extremely
Car was not delivered as promised, it was extremely displeasurable doing business with this company. Car was not ready when I was notified it would be. They installed aftermarket alarm at the dealership even though I contracted that no such alarm be installed on or in car ruining the electrical harness as supplied by the manufacture and then wanted to charge me for it and when I refused, refused to properly remove it. Now I must return to the dealership when some of the promised parts are available to have them installed. Customer satisfaction did not exist and when sales manager was notified, he refused to take care of problem. Very unhappy with this purchase.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're discouraged to read that you have experienced multiple issues during the car-buying process and you are dissatisfied. When you have an opportunity, I'd like to speak with you further about these concerns and see what we can do to address them and make sure that you are satisfied. Please contact me at your convenience. I look forward to hearing from you. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
It took 4 hours just to do a simple service on my truck.
It took 4 hours just to do a simple service on my truck. And they didn't even check something that was asked to check. I was lied to and said it was, but it wasn't. Then they didn't put the sticker in my windshield window to let me know when my next service would be.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tina, We're disappointed to see you were dissatisfied with the time it took to complete these services. As for the window sticker, we'd be happy to place it on your vehicle, as well as further discuss your experience and why you feel as if you were lied to. Please contact me and I'd be happy to set up a time for you to visit. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
Thank you Jason for everything you did and for finding us
Thank you Jason for everything you did and for finding us a car that we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congrats, Claudia! We're so happy Jason found you the car you wanted. We hope it's treating you well thus far and we hope to work together again soon. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
This is an extremely exciting dealership!
This is an extremely exciting dealership! The gong you ring upon your purchase adds a nice touch..I also liked the personality of our salesman Klinton. Im eager to get the car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Ronda! We can't wait for you to get your car and we appreciate this 5-star review. Please let us know should you ever have any questions about anything. We're here to help. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
Not the closest dealership to me, but one that takes care
Not the closest dealership to me, but one that takes care of me and make sure my truck and my wife’s vehicle are in good working order.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for making the drive to see us. We're lucky to have you as a valued customer and we look forward to continuing to take care of all your vehicle needs for years to come. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
Very straightforward and standup service.
Very straightforward and standup service. Chuck and Mark took great care of me and really went above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's a team effort here and we're happy to see Chuck and Mark both took great care of you. We'll be sure to share this 5-star review with them and we hope to work together again soon. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
Love this dealership.
Love this dealership. Always good experience. Never had any issues with work done here always with in estimated bill..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for being part of the family! We're glad you receive great service here and we can't wait to work together again soon. Hope all is well. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com