Reviews
Even after a horrible experience with the sales consultant at Gerald Kia of Naperville on April 25th, I decided to revisit this dealership. I was interested in test driving the EV6 and the Sorento. I met with a different sales consultant. This sales consultant was better than the one from April 25. I was told Naperville had no EV6s. I requested they call me when an EV6 came in. The same afternoon, I visited Gerald Kia of North Aurora. I was informed that an EV6 was available but it was located at their Naperville location. The North Aurora sales consultant drove me to Naperville and I was able to drive the EV6. I commend Gerald of North Aurora for such a wonderful experience and for locating the EV6. How could Gerald Kia of Naperville not know there was an EV6 on THEIR lot??? Shame on Gerald Kia of Naperville. This was my SECOND BAD EXPERIENCE with your dealership. I WILL NOT GO BACK for a 3rd try. You just LOST A POTENTIAL BUYER. I hope the owners of the Gerald Auto Group get involved to see why things like this are happening at your Naperville dealership.
Even after a horrible experience with the sales consultant at Gerald Kia of Naperville on April 25th, I decided to revisit this dealership. I was interested in test driving the EV6 and the Sorento. I met with a different sales consultant. This sales consultant was better than the one from April 25. I was told Naperville had no EV6s. I requested they call me when an EV6 came in. The same afternoon, I visited Gerald Kia of North Aurora. I was informed that an EV6 was available but it was located at their Naperville location. The North Aurora sales consultant drove me to Naperville and I was able to drive the EV6. I commend Gerald of North Aurora for such a wonderful experience and for locating the EV6. How could Gerald Kia of Naperville not know there was an EV6 on THEIR lot??? Shame on Gerald Kia of Naperville. This was my SECOND BAD EXPERIENCE with your dealership. I WILL NOT GO BACK for a 3rd try. You just LOST A POTENTIAL BUYER. I hope the owners of the Gerald Auto Group get involved to see why things like this are happening at your Naperville dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Sue, I am sorry to hear about your experience. I would appreciate the chance to speak with you over the phone about this when you have a moment. Please reach out to me directly. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
I went in for a tire change and the team was great. They had me take a shuttle to and from my house.
I went in for a tire change and the team was great. They had me take a shuttle to and from my house.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Daniel! I’m thrilled to hear that we provided you with great service during your tire change and that you found the shuttle service convenient. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
Rob was very helpful and answered all my questions. I would highly recommend friends and relatives to him for future car purchases.
Rob was very helpful and answered all my questions. I would highly recommend friends and relatives to him for future car purchases.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Laura! I’m thrilled to hear that Rob provided you with exceptional service and was able to answer all your questions. Your recommendation means a lot to us. We look forward to assisting you and your friends or family with any future car purchases! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
The knowledge and speed and accuracy of the service was great. Nate was awesome to work with and very flexible on getting our appt scheduled.
The knowledge and speed and accuracy of the service was great. Nate was awesome to work with and very flexible on getting our appt scheduled.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kenneth! I’m thrilled to hear that you had a great experience with me at Gerald Kia of Naperville. It's fantastic to know that we provided you with excellent service and flexibility in scheduling your appointment. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
Greg was attentive, professional, and thorough. He did exactly what he said he would do.
Greg was attentive, professional, and thorough. He did exactly what he said he would do.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Christopher! I really appreciate your kind words about Greg and am thrilled to hear that you had a positive experience at Gerald Kia of Naperville. We strive to provide attentive and professional service, and it’s fantastic to know that we met your expectations. Our team looks forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
As always, the people were friendly yet professional. Tara addressed two other situations in addition to the original reasons for the visit. Tara also updated me on the progress of the work being done.
As always, the people were friendly yet professional. Tara addressed two other situations in addition to the original reasons for the visit. Tara also updated me on the progress of the work being done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Diane! I’m pleased to hear that you had a great experience at Gerald Kia of Naperville and that Tara was able to assist you with multiple concerns while keeping you informed on the progress. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
excellent experience overall from car drop to receiving. The service advisor Tara was amazing. she explained everything very clearly. The tech did his job well and the car was presented well washed. Even the shuttle service complimentary is great to provide.
excellent experience overall from car drop to receiving. The service advisor Tara was amazing. she explained everything very clearly. The tech did his job well and the car was presented well washed. Even the shuttle service complimentary is great to provide.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Rupesh! I’m thrilled to hear that you had an excellent experience at Gerald Kia of Naperville. It's great to know that Tara provided amazing service and that you appreciated the thorough explanations and the cleanliness of your car. I'm also glad you enjoyed our complimentary shuttle service. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
Having a personal service advisor assigned to my car. Luke Park was busy but I felt he cared about my issues!
Having a personal service advisor assigned to my car. Luke Park was busy but I felt he cared about my issues!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Daniel! I’m glad to hear that you felt cared for during your visit to Gerald Kia of Naperville. Having a personal service advisor can make a difference, and I appreciate your recognition of Luke's efforts, even when he was busy. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
Greg Brown is an excellent service consultant. Knowledgeable, proactive, thorough and attentive. The Gerald facility is well maintained. All of the sales and service personnel are courteous and friendly.
Greg Brown is an excellent service consultant. Knowledgeable, proactive, thorough and attentive. The Gerald facility is well maintained. All of the sales and service personnel are courteous and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Brennan! I’m thrilled to hear about your positive experience with Greg. We take pride in providing excellent service and maintaining the facility. We appreciate your feedback and look forward to welcoming you back next time! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]
Very professional and quick service. Was made aware of all charges and service being performed and future costs for maintenance at next visit. Also, liked the complimentary car wash.
Very professional and quick service. Was made aware of all charges and service being performed and future costs for maintenance at next visit. Also, liked the complimentary car wash.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Paula! I’m happy to hear that you experienced professional and quick service at Gerald Kia of Naperville. It's great to know that we kept you informed about all charges and future maintenance costs. I’m glad you enjoyed the complimentary car wash as well! We look forward to seeing you again for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville [email protected]