Reviews
Connor at Gerald Kia
Connor was very friendly, he took his time to explain the services I was having done. He was very receptive to my different concerns about my vehicle. He Pleasure to work with, Very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Connor assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com
Great Dealership with exceptional people/service
Amazing Customer Service by all 3 service advisors. Great show of responsibility mandating social distancing while in the facility. Overall great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for this awesome review, Patrick! We work hard to meet expectations like yours, and we're happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com
Everyone was helpful that I encountered. 😊
They picked my car up, serviced it and dropped it back off. Everyone I spoke with seem to be very nice and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com
Great people
The team has been outstanding. Teresa is wonderful. She always was kind and courteous to me. I’m going to miss her smiling face as I’m moving to Phoenix.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Teresa and our team were helpful during your visit. Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-0505
Gerald Kia
I had a wonderful experience. The person that helped me was so nice and professional. I always enjoy getting my car serviced there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com
Great Service
Convenience of having the car picked up and dropped off from my home especially during the COVID19 days. Didn't have to do anything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com
Great service
I’ve been doing my oil changes with Kia for almost 4 years and LOVE seeing Theresa, there is never a dull moment with her and her smile and kindness goes a long way! I appreciate her professionalism even on busy days.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, we loved reading this review! Happy customers are our aim, and it appears Theresa really hit the bullseye. We'll make sure to share your experience with her, and if you have any further questions, we're always available to help. Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com
Clean facilities and great service
The customer service representatives always answer questions my satisfaction. Timeliness of service and thoroughness is appreciated. Never felt pressuring do anything but always appreciate service technician’s updates on what is required or suggested by KIA
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Pamela! It is great to hear about your recent service experience. I will certainly pass on your feedback to the team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com
Fantastic Experience
Friendly, Helpful, non-pressure sales staff. The sales team was by appointment only, yet they still found someone, Quentin Stanley, to patiently take me through the process. They really made me feel secure about trading my old Kia Soul, that was on its last legs, for a newer car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-0505
Great Service
I really appreciate how they were straight to the point. They asked about our needs and our limits, and delivered to our needs. I was very happy with how our needs were met, and in such an efficient process. Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Nicoletti - Service Manager, mnicoletti@geraldauto.com