Reviews
The team took good care of us, making sure we were
The team took good care of us, making sure we were satisfied before leaving the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear that our team provided excellent care during your visit. Your satisfaction is our top priority, and we are thrilled that we were able to ensure you felt completely taken care of before you left.
FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS
FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS FABULOUS SO TOTALLY FABULOUS
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are excited to hear about your absolutely wonderful experience with us! Your enthusiastic feedback truly brightens our day and means the world to our entire team at Surprise Ford.
Everyone was extremely friendly, kind and understanding
Everyone was extremely friendly, kind and understanding of what I was looking for in a vehicle and payments.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We are glad to hear that our team made such a positive impression on you. It means so much to know that you found everyone to be welcoming and considerate throughout your visit.
We always have great experience with our Sales Rep Dan D.
We always have great experience with our Sales Rep Dan D. He knows what vehicle we need and he always help us. We only get our vehicle when he is around. The best experience all the time
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear about your wonderful experience with our team. It sounds like your sales representative made car shopping enjoyable and provided valuable guidance throughout your vehicle purchase. We understand how important it is to have someone who listens to your needs and offers helpful recommendations, and we are delighted that you felt supported during this process.
The service I have received has been great from the
The service I have received has been great from the beginning, I appreciate the communication, I feel like I always know what’s going on. Thank you!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are elated to hear about your positive experience with our team. Your appreciation for the excellent service and clear communication truly means a lot to us.
Clean.
Clean. Nice people. Nice vehicles. Good prices. Persistent. Not sure what else you want me to say. This will be the last questionnaire I fill out about my purchase at this dealership.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your positive experience with our clean facility, helpful team, quality vehicles, and competitive pricing. Your feedback about our dedication to providing excellent service means a great deal to us at Surprise Ford. We appreciate you taking the time to share your thoughts, and we understand your preference regarding follow-up communications. Thank you for choosing us for your vehicle purchase.
I had a deeply disappointing experience at this
I had a deeply disappointing experience at this dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out from under me without warning. Then, they tried to push a different color at the same price or a “deal” on a higher-trim model, which felt like a bait-and-switch. The lack of transparency and communication was frustrating and unprofessional. I was ready to roll, but their shady tactics killed the buying opertunity. I ended up taking my business elsewhere and got the exact truck I wanted and they beat the price that Surpise Ford had agreed on with me on. Save yourself the hassle—shop somewhere that respects your time and commitment. The 0 to 1 Star due to the significanct breach of trust and upsell tactics.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The experience described in this review does not reflect the level of service and transparency expected at this dealership. It is clear that communication fell short during the attempt to purchase the 2025 Ford F-150 Raptor, and the situation with the vehicle being sold unexpectedly, along with the alternative offers, caused understandable frustration. This feedback is being taken very seriously. Beverly Woodhull, Customer Relations Director, is available to discuss this experience further and address any concerns. She can be reached at 623-666-8577.
The dealer ship was amazing for the buying process.
The dealer ship was amazing for the buying process. We had an amazing time buying a car with Erika’s help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that Erika made your car-buying experience amazing.
Our salesman was new at his job in fairly and
Our salesman was new at his job in fairly and experienced. I was OK with that. It just took a little longer to get through the process. He got the price wrong and forgot to ask my birthday when they were on the credit check. And seem to need my drivers license a bazillion times but overall he was friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are absolutely thrilled to hear about your positive experience with us! We understand that working with someone new to the team meant the process took a bit more time than usual, and we appreciate your patience throughout. We're glad our team member was able to provide friendly service despite being fairly new to the role.
The people were nice, especially the finance guy.
The people were nice, especially the finance guy. The person who was in charge of our sale lied to us. He told us our car that we were trading in was salvaged, but when I looked it up for myself afterwards I found out it was not salvaged.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
That said, we’re very concerned about the situation you described regarding the information you received about your trade-in vehicle. Accuracy and transparency are extremely important to us, and we take your feedback seriously. Please reach out directly to our Customer Relations Director, Beverly Woodhull, at 623-666-8577 so we can review your experience in detail.