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Surprise Ford

(752 reviews)
Visit Surprise Ford
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–9:00pm 7:00am–5:00pm
Sunday 9:00am–6:00pm Closed
New (623) 207-8367 (623) 207-8367
Used (623) 207-8299 (623) 207-8299
Service (623) 207-7200 (623) 207-7200

Reviews

(752 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Surprise Ford from DealerRater.

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They do what they say, and say what they do.

They do what they say, and say what they do. Doesn't get any better than that

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are elated to hear that our commitment to reliability and transparency has made such a positive impression on you. Your feedback about our team following through on what we promise means everything to us at Surprise Ford. We strive to build trust through consistent actions and honest communication, and it sounds like we hit the mark with your experience.

Honest and very trustworthy dealership and nice sweat

Honest and very trustworthy dealership and nice sweat people good cool nice smart and good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with us! We are truly honored that you found our team to be honest and trustworthy. Your kind words about our staff being welcoming and knowledgeable mean so much to us at Surprise Ford. We work hard every day to create a positive experience for our customers, and it's heartwarming to know that we succeeded with you. We appreciate you taking the time to share your feedback and look forward to serving you again in the future.

Professional courteous Good follow up.

Professional courteous Good follow up. Competitive on pricing. Willing to make a deal to compete with the other bigger dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We’re glad you experienced professional, courteous service with thorough follow-up, and that our pricing and willingness to work with you stood out. We appreciate your trust and look forward to serving you again.

Very professional, great to work with!

Very professional, great to work with!! This was the second car we have bought here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in us! We’re delighted to hear you had a professional and positive experience again, and we look forward to serving you for many more vehicles to come!

The sales team was great the deals were great.

The sales team was great the deals were great. Everything was perfect. Ten out of ten

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was perfect and that you had a great experience with our sales team and deals. We truly appreciate your support!

Professional, friendly and excellent communication.

Professional, friendly and excellent communication. Very accommodating with delivery and trade, I will be back!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re thrilled to hear you experienced professional, friendly service and excellent communication. We look forward to welcoming you back soon!

The people were helpful and worked with me to get me the

The people were helpful and worked with me to get me the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear that our team was helpful and that you drove away with the car you wanted. Enjoy the new ride!

Loved dealership until they sold a car out from under a

Loved dealership until they sold a car out from under a friend who was set

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

At our dealerships, we strive to ensure every customer has a smooth and fair buying experience, and it’s clear we fell short in this instance. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

This dealership made the car buying process so easy.

This dealership made the car buying process so easy. Good friendly staff. It was worth the drive from Glendale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share your experience with us. We're thrilled to hear that we made your car buying journey smooth and straightforward. It means so much to know that our team's friendly approach made a positive impression on you. We truly appreciate that you chose to make the drive from Glendale to visit us - that speaks volumes about the level of service you experienced. Your feedback motivates us to continue providing excellent service to every customer who walks through our doors at Surprise Ford Service.

Amazing as usual Gio was an awesome guy all the way

Amazing as usual Gio was an awesome guy all the way around That's all Your aggravating

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. We're glad to hear Gio made a positive impression and provided a great experience. We truly appreciate your feedback — even the playful part at the end!