Reviews
Superb service - They went way beyond and "got 'er done"
Superb service - They went way beyond and "got 'er done" for us. Well trained service processionals.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We acquired our first Subaru this week, and the
We acquired our first Subaru this week, and the experience was truly exceptional. Working with Ed and Jeremy from the sales team, as well as Jason in financing, was a pleasure, as they were all highly knowledgeable and made us feel comfortable with the information they provided. We traveled from Iowa to make the purchase, having heard numerous positive reviews about Brilliance's commitment to customer satisfaction. Ed's dedication to ensuring I felt comfortable was evident, as he stayed late before we drove home that night. Ed has also checked in and ensured if I had any questions or concerns not to hesitate and call him. It’s apparent that Customer Satisfaction is number one here.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Accurate and helpful service.
Accurate and helpful service. Was able to make a decision on my vehicle thanks to the communication with the service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Got my car in right away and finished ahead of time.
Got my car in right away and finished ahead of time. And kept me informed.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Attentive, thorough, and available to answer questionsl
Attentive, thorough, and available to answer questionsl Texting the status of the work order helps
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service Dept.
Service Dept. was friendly and helpful. Price upfront was reasonable and the car was serviced quickly!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It was very welcoming and clean, great people especially
It was very welcoming and clean, great people especially Jay our sales person was very patient with my husband
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Since I purchased my 2024 Crosstrek Sport, every employee
Since I purchased my 2024 Crosstrek Sport, every employee that I have dealt with, sales, financing and service have been outstanding. Brilliance Subaru has their level of service basically in their name......it is...Brilliant!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Andy, Thank you so much for the 5 star review, we appreciate your loyalty to Brilliance Subaru and we look forward to your next visit. Jim DaLuga General Manager
First time purchasing a Subaru and the experience at
First time purchasing a Subaru and the experience at Brilliance Subaru was great. Ed and Dan were absolutely great to work with, answering any questions/concerns we had with knowledge and professionalism. As a whole, everyone at the dealership was exceptional, making us feel welcome without adding pressure. Overall great experience!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Per E Meling, Thank you so much for the 5 star review and purchase from Brilliance Subaru. I am happy to hear that you enjoyed working with Ed and Dan. Enjoy the new car and we hope to see you down the road for your service needs. Jim DaLuga General Manager
The appointment was on time.
The appointment was on time. Very happy with the work. Professional. Very polite. And happy with the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
TurkletntazPatty, Thank you so much for the 5 star review, we appreciate your business and look forward to seeing you again soon. Jim DaLuga General Manager