Reviews
I always feel well treated by staff at Mazda Service. They are professional, pleasant and good communicators.
I always feel well treated by staff at Mazda Service. They are professional, pleasant and good communicators.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you always feel well treated by our service staff is wonderful to hear. Our team takes pride in providing clear communication and a friendly atmosphere during the service on your Mazda CX-3. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
Great people friendly kind quick turnaround on appointments car always clean kudos to a great team
Great people friendly kind quick turnaround on appointments car always clean kudos to a great team
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad your Mazda CX-90 was returned promptly and spotless after each visit. Hearing that you appreciated our team’s friendly approach and efficient service means a lot to us. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
They are the best! I’ve been with them 5+ years and I’ve never had a bad experience!
They are the best! I’ve been with them 5+ years and I’ve never had a bad experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
After five years of trusting our service department with your Mazda CX-5, knowing you’ve always had a positive experience is incredibly rewarding. Your kind words mean a lot to our team. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
Brought my mazda in for recommended service. Full circle inspection revealed the need for brakes, and an issue with the front axel. The inspection video was thorough with showing everything, and the advisor I spoke with helped set up an appointment for the next day, as well as a courtesy vehicle right then so I wouldn't have to make another trip. They accept Affirm credit cards which is great for paying for the brake job, and the axel repair was under warranty. there was also another issue with a wheel bearing that was found while replacing the axel, and they went ahead and fixed that too which was amazing. Great service with thoughtful people. Definitely continually makes me glad I chose Mazda, and happy to have such a good service center near me.
Brought my mazda in for recommended service. Full circle inspection revealed the need for brakes, and an issue with the front axel. The inspection video was thorough with showing everything, and the advisor I spoke with helped set up an appointment for the next day, as well as a courtesy vehicle right then so I wouldn't have to make another trip. They accept Affirm credit cards which is great for paying for the brake job, and the axel repair was under warranty. there was also another issue with a wheel bearing that was found while replacing the axel, and they went ahead and fixed that too which was amazing. Great service with thoughtful people. Definitely continually makes me glad I chose Mazda, and happy to have such a good service center near me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the thorough inspection video and the prompt repairs met your needs is rewarding. We’re glad our service team could set you up with a courtesy vehicle, help you use Affirm for the brake job, and apply warranty coverage to the axle and wheel bearing fixes. Your kind words mean a lot to us, and we’re proud to be your local service department for your Mazda CX-5. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
I’ve always hated the idea of buying a new car. Mark, with the assistance of Mike , really made buying the car a good, no pressure ,and easy experience. Thank’s Mark and Mike!!
I’ve always hated the idea of buying a new car. Mark, with the assistance of Mike , really made buying the car a good, no pressure ,and easy experience. Thank’s Mark and Mike!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing we could turn a dreaded process into a low-pressure, seamless purchase of your BMW X7 is rewarding. Your shout-out to Mark and Michael means a lot to our team. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
Scheduled recall service weeks in advance, 9AM. Arrived at 9:01 AM. Was given the opportunity to use my free oil change as well, and took it. Opted to leave the car rather than wait. Asked when I would return, I said likely after noon, figuring this would be plenty of time for an oil change and some software updates. Arrived back at 12:15PM and asked if my car was ready. Got attitude asking if I'd received a call, but I thought it absurd that a BASIC scheduled appointment would take 3+ hours. Car hadn't even been touched yet. Eventually got a base model loaner (Loaner is nice I guess, but, this was ultimately an extreme inconvenience and it's kind of wild this would even be needed for such a basic appointment.). Quoted ~2 hour wait. Killed an additional 2.5 hours, waiting for the call so as not to upset anyone. Get a call saying they're having trouble with the updates, might not finish today (WHAT????). Waited another half hour, get a call that the car will be ready by 4PM. 9AM to 4PM for an oil change and 3 software updates is the wildest thing I've ever heard. I wasted my entire day on a BASIC appointment. Got a "thank you for your patience" on my way out the door and that was all (I had no choice, you have my vehicle hostage). Still xxxxxx. By far the worst experience for a repair ever, and done more slowly than repairs by non-Mazda techs that required dropping the entire engine on a Mazda 3. The saving grace is I didn't have to pay for it, but I lost the day and would have rather gone to a quick lube place. Oil change. Software updates. 9AM-4PM. 7 hours. S E V E N H O U R S. Still xxxxxx.
Scheduled recall service weeks in advance, 9AM. Arrived at 9:01 AM. Was given the opportunity to use my free oil change as well, and took it. Opted to leave the car rather than wait. Asked when I would return, I said likely after noon, figuring this would be plenty of time for an oil change and some software updates. Arrived back at 12:15PM and asked if my car was ready. Got attitude asking if I'd received a call, but I thought it absurd that a BASIC scheduled appointment would take 3+ hours. Car hadn't even been touched yet. Eventually got a base model loaner (Loaner is nice I guess, but, this was ultimately an extreme inconvenience and it's kind of wild this would even be needed for such a basic appointment.). Quoted ~2 hour wait. Killed an additional 2.5 hours, waiting for the call so as not to upset anyone. Get a call saying they're having trouble with the updates, might not finish today (WHAT????). Waited another half hour, get a call that the car will be ready by 4PM. 9AM to 4PM for an oil change and 3 software updates is the wildest thing I've ever heard. I wasted my entire day on a BASIC appointment. Got a "thank you for your patience" on my way out the door and that was all (I had no choice, you have my vehicle hostage). Still xxxxxx. By far the worst experience for a repair ever, and done more slowly than repairs by non-Mazda techs that required dropping the entire engine on a Mazda 3. The saving grace is I didn't have to pay for it, but I lost the day and would have rather gone to a quick lube place. Oil change. Software updates. 9AM-4PM. 7 hours. S E V E N H O U R S. Still xxxxxx.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
Please just remove me from any mailing lists or anything you've got me on.
Always a 5-star experience with North End Mazda service. I had a check engine light on and they got me in the next day, gave me a loaner, kept me up to date on the repair and I had my car back by 3:00 p.m. Collette and her team are top-notch.
Always a 5-star experience with North End Mazda service. I had a check engine light on and they got me in the next day, gave me a loaner, kept me up to date on the repair and I had my car back by 3:00 p.m. Collette and her team are top-notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing we were able to get you in the next day for that check engine light, provide a loaner and keep you updated means a lot to our service team. Collette and her team appreciate you recognizing their efforts and value your continued trust in your Mazda CX-5. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
I'm not sure who Michael Pinto is. Maybe I met him, but only briefly, so I really can't rate him. I did interact with Nick Cormier, the salesman, and Amanda Dybus, the finance manager. Both were great.
I'm not sure who Michael Pinto is. Maybe I met him, but only briefly, so I really can't rate him. I did interact with Nick Cormier, the salesman, and Amanda Dybus, the finance manager. Both were great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your praise of Nick and Amanda reflects the personal attention we aim to deliver. Our team is pleased we could guide you through the purchase of your new Mazda CX-30. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
Got a great deal and got me in and out the door in under an hour ...I love this place! Ask about Mark!!
Got a great deal and got me in and out the door in under an hour ...I love this place! Ask about Mark!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your comment about getting a great deal and completing the purchase of your Nissan Pathfinder in under an hour highlights our team’s focus on efficient service. Knowing you love working with Mark means a lot to our team. Jason Cote General Manager 978-582-4911 [email protected] [email protected]
Collette and her crew are thoughtful, friendly and good communicators. I've always been pleased with North End Mazda's work on my car.
Collette and her crew are thoughtful, friendly and good communicators. I've always been pleased with North End Mazda's work on my car.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that Collette and her crew were so considerate and communicated clearly during the service on your Mazda CX-3 means a great deal to our team. We’re honored to have earned your continued trust over the years. Jason Cote General Manager 978-582-4911 [email protected] [email protected]