Reviews
Customer service was Exceptional.
Customer service was Exceptional. It is why I buy BMW & not Audi. Help with the tire selection & price & convenience was terrific I would recommend Christian in a heart beat
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Martin, thank you for sharing your positive experience!
My daughter needed a battery in her car.
My daughter needed a battery in her car. I called and the friendliest young lady got me right in. Everyone in the service department was so friendly and knowledgeable.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julie, reviews like this give us motivation and help us ensure we provide high-quality care.
Always a positive experience at both the Middleburg and
Always a positive experience at both the Middleburg and Westlake facilities. Christian was extremely helpful, making the service visit quick and easy! Would definitely recommend this facility for service!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Middleburg Heights!
Quick and thorough multipoint inspection on my newly
Quick and thorough multipoint inspection on my newly acquired vehicle. I also had an oil change on vehicle. I was given a lift home after I dropped off my vehicle. It was time-saving for me to get back to work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service.
Great service. Considerate and professional staff. Made good recommendations and followed up also answered all questions. Very helpful and friendly . Im done writing about this
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Excellent service by David and John
Excellent Service by all staff. Service done quickly and on time. Will return for suggested repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so pleased you enjoyed your visit to BMW of Middleburg Heights!
Lied to ?
I had my car serviced. They checked off that they checked my fluids. Why did my oil light come on an hour after I left from having my car serviced. No cool.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact Christian at 440-845-9333 to resolve this. Thanks.
Ca inspected
Fast and friendly service. Minimum wait time. Explained details of the service performed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review!
Annual Maintenance
Very pleased! Dropped my car and they gave me a loaner. Called 5 hrs later, when finished and picked up freshly washed, maintained car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the amazing review!
Great Service at BMW Middleburg Hts
Great service. Appreciate the short video of my car being worked on and updates. My car was returned clean and service complete. The receptionist was very helpful and efficient in the checkout process. A joy to work with. I will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review!