Sharpe BMW

I recently purchased a used 5 Series (not through Sharpe). I brought it to them because who better to inspect, diagnose, and let me know exactly where the car stands, right? They are expensive, but I was willing to pay the premium for their presumed expertise. I came in and paid for an oil change, as well as two $80 diagnostic fees, one for the iDrive and one for low boost. I have no idea what I got for that $160, but they failed to properly diagnose either problem. My iDrive controller is not responding. They tell me I need a new one. A basic diagnostic scan shows that the controller is sending all commands properly, but the head unit is faulty. I had a low boost condition code. They write me for two new turbos, when a simple smoke test shows a vacuum leak (about $5 and 5 minutes to fix). Apparently there was a "courtesy inspection" as part of the oil change. I’m not sure what this entailed. They missed a transmission line that was leaking and completely came off of the fitting THE NEXT DAY. Other things missed by their inspection include a torn air filter and warped and grooved brake rotors. On a positive note, they seem to have actually changed the oil, and the waiting room is very nice.

Just bought my first car BMW M235XI at Sharpe BMW. Dan Erdei was an amazing help and and I will be returning to Sharpe BMW and look forward to working with Dan again in the future! :)

Just got my first car BMW 328ix in Sharpe and enjoyed that pleasant service from Michael Seech and his colleague. BTW: did you find some make up finally for me?

We purchased a recent model/low mileage car from Sharpe and had a phenomenal experience. We’re from out of state, and Shaun made the process pleasant, trouble-free, and quick! We flew in and were in and out in about an hour.

I have been Sharpe’s customers since 2001. I purchased from these people three X5 V8 and two 7 LI series vehicles. Always polite, ready to help. The service a little pricey but good quality. Tom Dunn, service manager, Jason Bigollow service advisor, George Sr., George Jr. owners, Bill service technician all special people. Certainly not everything goes 100% perfect but overall it is one of the best dealerships I worked with.

I purchased an X1 last month. Anthony Soule was fine; however, a female by the name of Mary McCabe was a totally different story. Never thought that I’d experience racism as well as white-privilege from this place.

On one of the coldest nastiest days of the winter Mike Miller left the beautiful warm showroom to greet me on the lot. He did so with a smile and sincere dedication to helping me. I returned on a nicer day and bought a car perfectly suited for my needs. It was a very pleasant experience.

I contacted Anthony regarding a new build. He initially told me Sharpe was the only dealer in the state that could obtain this particular model and that it would only take 6-8 weeks to build (both incorrect and he admitted to as much after I pointed this out to him). He then said he would get back to me the following day regarding allocation. I never heard back from him despite multiple calls and emails. Steer clear of this place.

I just purchased a 2013 BMW X5 and couldn't have been more satisfied with my experience. Steve Glenn was professional and made my buying experience simple, easy and quick. I would highly recommend Steve and this dealership to anyone looking to enter the BMW family.

Larry made this process so easy and was completely straight forward with me. This is my 2nd Range Rover and the first one took so much time. Grand Rapids was so easy to work with and made the deal work within the limits I proposed. Would definitely buy from them again....If I can get my boyfriend to convert from a BMW to Range Rover - I would be ecstatic...:) Thanks Larry