Sharpe BMW

I was very satisfied with the overall treatment I received throughout my time at this dealership. My salesman Shaun treated me well with respect and was very open about everything. My purchase did not take very long and the interest rate I was given through teir bank was even better than my local credit union here in Flint, Mi.

Took vehicle in that sat for long period of time because of needing a new engine. after new engine no start condition was present, requested a flash or program was quoted a price I agreed got call saying they replaced a fuse and it runs but does not move had vehicle towed to another shop they hooked up a standard scanner not equipped with German program cleared codes vehicle drives but not acting right called sharp no response . Not worthy of the cars they sell!

We were very impressed working with Steve Glenn from start to finish with the entire car buying process; friendly, professional, knowledgeable and helpful. Thumbs-up!

April 23, 2016 Sharpe BMW Twenty years ago, Francis Fukuyama, then a senior social scientist at the Rand Corporation, now at Stanford University, in his book TRUST argued the thesis that a culture that honors trust in business dealing provides an essential social capital to the economy. To associate the word trust with the experience of buying a used car, for decades, seemed like an incompatible mix. From our buying experience, The Sharpe Collection BMW has made trust an included option in their business dealings. The longest missing “car option” in automobile business dealings for generations has been trust. The longstanding negative cultural icon of the sharp-dealing used-car-salesman perpetuated mis-trust. It may take some time to change. The “internet of things,” connectivity, and the free flow of information are, however, forcing that transition. The internet is facilitating change in the experience of buying a car by free and open flow of information. The internet has disseminated information regarding cost, option packages, resale value, financing, insurance and warranty information. The luxury car dealers in particular are certifying their cars and standing behind them with a variety of included and optional warranty coverage packages. The free exchange of information, both online and in person, at Sharpe BMW created a sense of credibility and trust. My husband and I were comfortable and pleased with the experience of buying a certified pre-owned BMW loaner vehicle at Sharp. I live in Ohio, a few hours drive from The Sharp Collection BMW in Grand Rapids, MI, but the internet allowed me to shop online, find the car with the options I wanted, contact Sharpe BMW, and close the purchase and financing in a matter of hours. The salesman, Steve Glenn, aka “client advisor,” was truly a client advisor. He answered all questions without contest or irritation, backed up his answers with documented facts and figures, and was patient and professional. We first spoke late on a Monday morning. The sale and financing were completed by that afternoon, and the car was ready for delivery, on our mutual schedule, two days later. The delivery experience was efficient, professional, and thorough. Steve Glenn, our client advisor, with the backup of Eric Fillinger, a “BMW Genius” a la “Apple Genius,” gave us a hands-on demonstration course of all the electronics, communications, voice command programming, and other options. In the week since purchase and delivery, they have called me, to assist with any problems and further instruction. Their supervisor, Jeremy Dutcher, BMW Sales Manager, cordially greeted us and was kind enough to make a restaurant recommendation: My Old Goat, a nearby farm-to-table restaurant that we thoroughly enjoyed. George Sharpe also cordially greeted us and checked that all was well. Nick Green, Business Manager, gave us a short course on all the included and optional warranties on the vehicle and efficiently guided us through the finance process paperwork. This is the second automobile that my husband and I have bought online. Both times it has been a good experience. At The Sharpe Collection, it was a great experience, marked by fair dealing, professionalism, and the ultimate automobile option: trust. Linda Toledo, Ohio

I don't know what took me so long to get one of these cars. Steve was attentive and patient eventhough he was very busy. He located what I wanted and got it as quickly as possible to meet my schedule. Thanks Steve!

April 23, 2016 Sharpe BMW Twenty years ago, Francis Fukuyama, then a senior social scientist at the Rand Corporation, now at Stanford University, in his book TRUST argued the thesis that a culture that honors trust in business dealing provides an essential social capital to the economy. To associate the word trust with the experience of buying a used car, for decades, seemed like an incompatible mix. From our buying experience, The Sharpe Collection BMW has made trust an included option in their business dealings. The longest missing ?car option? in automobile business dealings for generations has been trust. The longstanding negative cultural icon of the sharp-dealing used-car-salesman perpetuated mis-trust. It may take some time to change. The ?internet of things,? connectivity, and the free flow of information are, however, forcing that transition. The internet is facilitating change in the experience of buying a car by free and open flow of information. The internet has disseminated information regarding cost, option packages, resale value, financing, insurance and warranty information. The luxury car dealers in particular are certifying their cars and standing behind them with a variety of included and optional warranty coverage packages. The free exchange of information, both online and in person, at Sharpe BMW created a sense of credibility and trust. My husband and I were comfortable and pleased with the experience of buying a certified pre-owned BMW loaner vehicle at Sharp. I live in Ohio, a few hours drive from The Sharp Collection BMW in Grand Rapids, MI, but the internet allowed me to shop online, find the car with the options I wanted, contact Sharpe BMW, and close the purchase and financing in a matter of hours. The salesman, Steve Glenn, aka ?client advisor,? was truly a client advisor. He answered all questions without contest or irritation, backed up his answers with documented facts and figures, and was patient and professional. We first spoke late on a Monday morning. The sale and financing were completed by that afternoon, and the car was ready for delivery, on our mutual schedule, two days later. The delivery experience was efficient, professional, and thorough. Steve Glenn, our client advisor, with the backup of Eric Fillinger, a ?BMW Genius? a la ?Apple Genius,? gave us a hands-on demonstration course of all the electronics, communications, voice command programming, and other options. In the week since purchase and delivery, they have called me, to assist with any problems and further instruction. Their supervisor, Jeremy Dutcher, BMW Sales Manager, cordially greeted us and was kind enough to make a restaurant recommendation: My Old Goat, a nearby farm-to-table restaurant that we thoroughly enjoyed. George Sharpe also cordially greeted us and checked that all was well. Nick Green, Business Manager, gave us a short course on all the included and optional warranties on the vehicle and efficiently guided us through the finance process paperwork. This is the second automobile that my husband and I have bought online. Both times it has been a good experience. At The Sharpe Collection, it was a great experience, marked by fair dealing, professionalism, and the ultimate automobile option: trust. Linda Toledo, Ohio

Steve was awesome! At 24 years old, I didn't expect to be treated seriously when inquiring about buying a new BMW....However, Steve guided me through the process effortlessly and treated me with respect and professionalism. He coordinated retrieving my sweet whip as fast as possible and in the end, we both had a great time with it. I can see myself driving BMWs for life. I absolutely love my 2016 BMW M235i....Not good for my ego, but yolo. Thanks, Steve! Last but not least, the woman who took care of the paperwork, Nichole, was a gorgeous and super charismatic person. I had a wonderful experience!

First time buying from this dealership. We had a wonderful experience. Steve was great to work with. Steve helped us try to get our BMW X3 on the same day we test drove it. We live 1.5 hours away so we wanted to take the car home that day. We were not able to we ran out of time and Steve and Jeremy had the car brought to us all gas up clean. It was such a great experience. I love my new car, and will shop there again. THANK YOU STEVE, JEREMY, AND NICK for all your help

Went in to turn in my lease early, had leased a 328ix in November '13. Always wanted a 5 series. Steve got me into a 2013 528ix and paid off my lease. I got a great car and the service is excellent and the people at the dealership are very helpful and treat all customers the same. I would recommend them to anyone, great experience, even after hours, they stay as long as it takes to get things done.

Contacted Sharpe on a 528i xdrive they had and when I came they took care of me right away, went on a test drive and Steve gave me all the details on the ride and took me through some of the cool features. We made a deal the same day and it was a deal that I was Happy with, Steve did a great job on working with me on the price and helping me through the whole process! I recommend this dealer to Everyone and when you go in ask for Steve!