Rick Case Kia

I have been driving—and taking my vehicles to dealerships for maintenance, repairs, and recalls—for over 50 years. In all that time, I can honestly say I have never experienced the level of service I received from Julie Skaine at Rick Case Kia. Julie’s professionalism, dedication, and genuine commitment to customer care truly set her apart. From the moment I arrived, she went above and beyond to ensure my vehicle was taken care of as quickly and efficiently as possible. What impressed me most was her communication—she kept me informed every step of the way and responded promptly to every text and phone call. It is rare to encounter someone who takes such pride in their work and treats customers with this level of respect and attention. Without hesitation, I can say that Julie Skaine is the best Service Advisor I have encountered in all my years of car ownership. Thank you, Julie, for your outstanding service. You have earned my complete trust, and you will absolutely be my go-to Service Advisor in the future. Excellent service all around. If I could give more than five stars, I would gladly give her ten. Way to go, Julie.

I have been using Rick Case’s key for many years now. I have brought the rest of my family to the dealership where they have all purchased vehicle vehicles as well as several friends. They are honest and make you feel very comfortable. The Lorenzo is a top notch service representative always pleasant. Very helpful. He is the best.

I want to thank Lorenzo he always makes sure that when I take my car in, everything is taking care for me. He is a best service person. The feel the service center is always clean and everyone is friendly. Thanks again Lorenzo for always being kind and caring.

Absolutely the worst dealership experience I’ve ever had – avoid Coral Springs Kia at all costs! From the moment I walked in, I was treated with complete disrespect. The staff was rude, unprofessional, and acted like I was wasting their time. One specific employee (wish I got his name) actually talked down to me as if I didn’t know anything about the car-buying process. Instead of trying to help or answer my questions, he gave me short, dismissive responses and a nasty attitude like I was a burden just for being there. I came in genuinely interested in buying, ready to spend my money – and left completely disgusted. I’ve never felt so unwelcome in a dealership. No courtesy, no professionalism, no help. Just pure arrogance and bad energy from the staff. I will never return here, and I’ll make sure everyone I know hears about this treatment. Coral Springs Kia needs serious accountability – people should not be treated this way. Absolutely unacceptable

Absolutely the worst dealership experience I’ve ever had – avoid Coral Springs Kia at all costs! From the moment I walked in, I was treated with complete disrespect. The staff was rude, unprofessional, and acted like I was wasting their time. One specific employee (wish I got his name) actually talked down to me as if I didn’t know anything about the car-buying process. Instead of trying to help or answer my questions, he gave me short, dismissive responses and a nasty attitude like I was a burden just for being there. I came in genuinely interested in buying, ready to spend my money – and left completely disgusted. I’ve never felt so unwelcome in a dealership. No courtesy, no professionalism, no help. Just pure arrogance and bad energy from the staff. I will never return here, and I’ll make sure everyone I know hears about this treatment. Coral Springs Kia needs serious accountability – people should not be treated this way. Absolutely unacceptable

Once they sell you the car, they no longer care. Bought my car. AC went out in 2 months. They fixed it. Then it went out again 2 years later. Went to service. They informed me they would need to keep the car for 2 to 3 days. I asked for a loaner as I had to get to work. They said they need to diagnose to see if warranty would cover prior to providing a loaner. But I have a full warranty and they obviously did not fix it right the first time. They had an attitude with me because I requested a loaner. Do not buy a car from this dealer. Once you are off the lot, they could care less. Horrible customer service.

Rick Case is famous in South Florida for their customer service in all departments. I would like to mention Lee Rodulfo and Alejandro Corcho in the service department. Their customer service interaction with them is excellent in anything of your needs or concerns, they know their business and they are always providing you with a solution to you problems. Kudos for them

Staff is amazing!! Jonathan, Alejandro Corcho, Mr. Goldberg, Finance Manager went above and beyond to make my deal happen.

Went to drive test drive a used vehicle I saw online. Liked the vehicle tried to negotiate a cash they wouldn't budget at all on the price. 3 days later they dropped the price by $548.

Great buying experience! We worked with Ivan Torres. He was patient and took the time to show us all the options, work on the pricing, and explained every option in detail to my father in law. Great experience, even heater salesman!