Rick Case Kia

Very happy with the excellent customer service and attention to detail the staff brings to their clients.

I have owned 15 cars throughout my life and have dealt with all kinds of dealerships—some bad, some good, and some average. With a huge smile of satisfaction on my face, I can honestly say that Rick Case’s Service Department is more than excellent—it is exceptional. A special mention goes to Luis Montalva, the Service Manager, who is incredibly knowledgeable and always willing to go the extra mile to make sure you are completely satisfied. What really sets Luis apart is the personal attention he gives to every customer. He even takes my personal circumstances into consideration and works around them to make sure every need I have is handled appropriately and to my complete satisfaction. Luis is meticulous about every little detail, and you can tell that he genuinely cares about doing the job right. I am extremely happy with this dealership and its employees. After 15 cars and many years of dealing with dealerships, I can confidently say that Rick Case has earned my highest recommendation. If you want outstanding service and someone who truly goes the extra mile, ask for Luis Montalva. You won’t be disappointed!

I'm updating my previous review because, unfortunately, my experience changed after the sale. In my original review, I said there were no surprises—and at the time, that was true. However, today I received a letter from Kia stating that I owe $1,661.83 for my previous lease. When I purchased my new vehicle, I was told that Rick Case Kia would take care of everything related to my old lease. After receiving the letter, I texted Michael to ask what it was about. He responded by saying I had signed paperwork acknowledging that I was responsible for my old lease. While I did sign the paperwork, Michael explained it to me at the time by saying that my balance would be $0 because Rick Case Kia was taking care of everything. Based on that explanation, I believed I had nothing further to pay. Now I'm being told I owe over $1,600, and I feel misled and deceived. What started as a positive buying experience has turned into one of frustration and disappointment. I trusted what I was told, and I don't feel that trust was honored. Here is the old review: I have to say, Michael Beltran was amazing to work with. I completed the entire deal through text, which was perfect for me as a busy mom of three with a demanding career. The deal was exactly what he said it would be—no surprises. He even helped me set up the digital key, which had me completely confused. After having an awful experience at another dealership, working with Michael was a breath of fresh air. When it's time to buy our next Kia, I will definitely be reaching out to him again. Highly recommend!

Jonathan is the best :) Always on time, car always comes early. Great service. Coffee is also good

My service writer at Rick Case Kia is Zach. He is great to deal with, and provides exceptional service. He did everything I needed done on the car and it was ready and I got it back in a total of under 4 hours. Totally amazing. I would highly recommend Rick Case Kia and especially ask for Zach in the service department. I give them 1000 stars!!

Mr. Lorenzo Long, my service consultant professionally addressed my concerns during my scheduled 6 month appointment. I informed him of my concern with the tires. He had the service tech look at the tires to make sure there was no damage. This was the second time I’ve had Mr. Long as my consultant and will request him again due to his positive customer engagement and knowledge.

Bait and switch internet pricing. They do not honor their self generated internet deals. A waste of time. Stay away!!

Bait and switch internet pricing. Sleezebags that don't honor their own internet deals. A, waste of time and gas.

Everything was more than excellent—especially the service advisor's assistance. I was very impressed by the professionalism.

I have been driving—and taking my vehicles to dealerships for maintenance, repairs, and recalls—for over 50 years. In all that time, I can honestly say I have never experienced the level of service I received from Julie Skaine at Rick Case Kia. Julie’s professionalism, dedication, and genuine commitment to customer care truly set her apart. From the moment I arrived, she went above and beyond to ensure my vehicle was taken care of as quickly and efficiently as possible. What impressed me most was her communication—she kept me informed every step of the way and responded promptly to every text and phone call. It is rare to encounter someone who takes such pride in their work and treats customers with this level of respect and attention. Without hesitation, I can say that Julie Skaine is the best Service Advisor I have encountered in all my years of car ownership. Thank you, Julie, for your outstanding service. You have earned my complete trust, and you will absolutely be my go-to Service Advisor in the future. Excellent service all around. If I could give more than five stars, I would gladly give her ten. Way to go, Julie.