Reviews
I was treated very well and all my questions were answered clearly. Brendon did a great job staying in contact and helping me understand things!
I was treated very well and all my questions were answered clearly. Brendon did a great job staying in contact and helping me understand things!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Reading your review made our day. We’re thrilled you felt well supported and that Brendon kept you informed every step of the way. Enjoy your new Kia.
So happy with the improved service. Quick and efficient service for my car. Nice people who were pleasant and knowledgeable.
So happy with the improved service. Quick and efficient service for my car. Nice people who were pleasant and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our improved service and quick care for your Kia. We’re glad our team could be pleasant and knowledgeable during your visit.
So happy with the improved service. Quick and efficient service for my car. Nice people who were pleasant and knowledgeable.
So happy with the improved service. Quick and efficient service for my car. Nice people who were pleasant and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that James and our team provided quick and efficient service for your Kia Soul. We’re pleased our staff’s friendly and knowledgeable approach made a difference. Thank you for trusting us with your service needs.
The pleasant, relaxed, non-pressured atmosphere at Midtown Kia is enjoyable, and the associates are friendly and helpful.
The pleasant, relaxed, non-pressured atmosphere at Midtown Kia is enjoyable, and the associates are friendly and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad you enjoyed the relaxed, non-pressured environment and found our team friendly and helpful. Congratulations on your new Kia K4 and we look forward to assisting you again.
He helped me get my car serviced and was timely and respectful He was nice and gave me any needed accommodation
He helped me get my car serviced and was timely and respectful He was nice and gave me any needed accommodation
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your service experience for your Kia K4. It’s great to hear that our team treated you with respect and handled things promptly, providing the accommodations you needed. We look forward to assisting you again.
Fast, friendly and they even added service for me after my car was complete Will return
Fast, friendly and they even added service for me after my car was complete Will return
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how quickly and courteously we handled your Kia K5, and that extra service was a helpful touch. We look forward to welcoming you back whenever your vehicle needs attention.
Anthony hopskin chuck and Kord. Loan officer Anthony was rude and uptight like he was to good to talk to us. Body language was terrible like we were bothering him. We were about to walk out do to his actions. Chuck came in and worked with us to get what we wanted and Kord took over processing our loan to ensure we didn't walk out.
Anthony hopskin chuck and Kord. Loan officer Anthony was rude and uptight like he was to good to talk to us. Body language was terrible like we were bothering him. We were about to walk out do to his actions. Chuck came in and worked with us to get what we wanted and Kord took over processing our loan to ensure we didn't walk out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Midtown Kia. We appreciate your business and hope to see you again!
The communication is amazing! Love the video! Scheduling was easy also! The customer service was top notch! I will go back!
The communication is amazing! Love the video! Scheduling was easy also! The customer service was top notch! I will go back!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our video updates, clear communication, and easy scheduling for your Kia K5. Patrick and the service team appreciate knowing their customer service stood out. We look forward to your next visit!
Very helpful and knowledgeable about their vehicles. Fast and friendly salespeople who took their time to explain everything!
Very helpful and knowledgeable about their vehicles. Fast and friendly salespeople who took their time to explain everything!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s great to hear our knowledgeable team provided quick and friendly explanations when you purchased your new Kia Sorento. Please let us know if anything else comes up as you enjoy your vehicle.
I took my 2016 Kia Sedona to Midtown after I had problems accelerating while driving at the posted speed limit on the interstate. After leaving my vehicle at Midtown for several days, they could not find any issues with the van, although there is a known problem with some Kia vehicles having an acceleration issue. I paid for the diagnostic test and was without my vehicle for ~ 5 days. Midtown did not provide a courtesty vehicle while they had my car. The van was not driven after I brought it home from the service department but when I started it, it had a sound coming from the engine that the service department had not previously diagnosed/evaluated. THis sound was not there prior to the initial acceleration issue. I was asked to bring my vehicle back to Midtown. They were able to hear the problem but said that Kia was responsible for the issue. James Stassi was respectful and informative whenever I talked to him but I do not agree with whoever at the dealership made the final decision concerning Kia's responsibility. This experience will definitely impact any future decision I make when it comes to purchasing another vehicle.
I took my 2016 Kia Sedona to Midtown after I had problems accelerating while driving at the posted speed limit on the interstate. After leaving my vehicle at Midtown for several days, they could not find any issues with the van, although there is a known problem with some Kia vehicles having an acceleration issue. I paid for the diagnostic test and was without my vehicle for ~ 5 days. Midtown did not provide a courtesty vehicle while they had my car. The van was not driven after I brought it home from the service department but when I started it, it had a sound coming from the engine that the service department had not previously diagnosed/evaluated. THis sound was not there prior to the initial acceleration issue. I was asked to bring my vehicle back to Midtown. They were able to hear the problem but said that Kia was responsible for the issue. James Stassi was respectful and informative whenever I talked to him but I do not agree with whoever at the dealership made the final decision concerning Kia's responsibility. This experience will definitely impact any future decision I make when it comes to purchasing another vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.