Sons Kia

Nine Hours at Sons Kia — A Disappointing Ending On October 16, 2026, I visited Sons Kia after receiving a lease and loan termination offer from the dealership. As an existing Kia customer, I was excited about upgrading my vehicle. Unfortunately, after nine hours, I left extremely disappointed. I want to acknowledge Byron, my salesperson, who was knowledgeable, patient, and professional throughout the entire nine hours. I also appreciated Zane, the manager who explained my purchasing and leasing options transparently. Although occasionally a little abrasive, he was helpful. I was approved for both a 36-month and a 48-month lease. Later, Nate, another finance representative, stepped in and offered a three-year maintenance package with my lease. This was thet deciding factor in my accepting the 48-month lease at approximately $861 per month, only $20 less than my current payment. I signed the initial offer specifically because the maintenance package was included. After nine hours, I was on the very last document requiring my signature. I had signed nearly everything, and my vehicle tag had already been printed. That’s when I discovered the maintenance package was missing from the final agreement. When I explained this to Zane, he was genuinely shocked and stated that he knew nothing about the maintenance package Nate had offered. Clearly, there had been a serious breakdown in communication. When I questioned the missing benefit, I was told it had only been part of a “preliminary deal” and that this had supposedly been explained to me. It had not. I was never told the maintenance package was conditional. Adding to my concerns, the gentleman who negotiated those terms had represented himself as the general manager, but I later learned he did not hold that position. What followed was equally disappointing. A manager repeatedly interrupted and talked over me as I attempted to explain my frustration. His behavior was so disrespectful that I asked, in front of his coworkers, “Is this how you treat your customers?” Other managers were present, but no one intervened. The manager also repeatedly emphasized how he’d spent all day working on my loan. Earlier, a manager had commented that the dealership was losing money on my deal. These remarks made me feel as though I should be grateful rather than question why the final agreement differed from what I had accepted. My nine hours mattered, too. I ultimately walked away from a vehicle I genuinely wanted. A customer service manager later asked me to delay posting a review until she called me, but nearly three hours passed without the promised call. I was approved, had signed almost every document, and was one signature away from completing the transaction. I walked away because the agreed-upon maintenance package was missing and my concerns were met with disrespect. Byron and Zane deserve recognition for their assistance. Unfortunately, the communication failures and management’s handling of my concerns overshadowed their efforts. Customers deserve transparency and respect from the first conversation to the final signature.

Great customer service and even better financial services with super understanding staff. But by far Julian Austin made this the best experience yet.

I bought a new 2025 Kia in October. By January the car started shaking when I brake. In February I had the car serviced at Sons Kia. I was told that the shaking COULD be from the antilock brakes. The shaking got worse and one morning in March, the car would not accelerate. I took it back to Kia that morning. My car sat for 4 days. I had a loaner (that's another issue) that was due back on the 4th day. I called the service department to check the status of my car at 12pm on that day. I was told by Jeremiah in the service department that my car was not ready. We I got there to get an extension on the loaner, the sales manager went to find out what was going on with my car. He came back and informed me that my car was ready. He led me to the service department. I stood there for 5 minutes without an acknowledgement that I was even standing there. Jeremiah told me my car was ready. I asked him what was the problem with my car? His response was "NOTHING. When I asked him what was checked, he got irritated with my questions. He told me that I could leave it there. I asked him why would they tell me that my car was ready if it hasn't been checked thoroughly? His response was "he (the sales manager) told me that you wanted your car. this was not the end of the conversation. I have never experienced anything like this. There is more but, in the end, I told him that I didn't trust that anything was checked on my car. He brought my around for me and walked away. I asked him if he was going to give me the service papers to sign. His response was I have another customer to take care of, you can wait or I can email them to you. I have called the dealership to complain. I was told that the General Manager would call me. Well, I have not heard from anyone from Kia. I do not recommend going to Sons Kia. Once you buy from them, you are on your own if anything is wrong with your NEW vehicle. However, this is not the end. I will keep writing and calling even if I have to get the media involved until something is done.

Grandaughter with daughter and father visited Sons Kia pursuant to web/internet price for a 2025 Kia K4. Add showed 10 miles on the vehicle. Vehicle had 4300 miles and reeked of smoke. Dealer also has outrageous doc/service fee. Car was advertised as: New 2025 New 2025 Kia K4 LXS Stock: 51486 VIN: 3KPFT4DE2SE195396; Price after discounts: $21225.00; In reality and not apparent till you see the dealer's offer--more like $24,500. Sales person/manager dealt with but neither was the name listed below (NOT Melony Hall)

Everything went well for my first experience with the service dept at sons kia in mcdonough

The Absolute Worst!! I brought a car they knew was faulty they promised to repair but haven't! When I took it to Jeep they said it's gonna be 5k to repair. They are scammers who'll take your money and then dodge you!

Took my car in for service and I was advised on services that I don't need. I was really taken back by how rude staff was to me when I asked questions about these services. I was also shocked to see how the staff was dressed. All the staff had against ICE shirts on and a woman in front had a defeat Trump t-shirt on and everyone of them had masks on. Regardless of which political view you have this is unprofessional on so many levels. I will not be taking my vehicle back to Sons KIA and I cannot in good conscience recommend them for any service work. I had previously taken my car in for service and they presented me a price total after the work was completed. I then gave them a dealership coupon that they sent me. When I compared the new invoice after applying the coupon they padded the invoice and increased the price of shop materials. This is unprofessional and unacceptable and I will definitely be taking my vehicle somewhere else for service.

I've always had a great experience with this dealership and service dept. Very nice, professional and complete jobs on time always giving my Telluride back cleaner than I brought it in!

DO NoT take your vehicle to this dealership. They charged me over $3000.00 and still didn't fix the problem with my vehicle. I kept taking it back and forth for over 6 weeks. They lied and said they could fix the problem with my vehicle and charged me a huge amount of money. Then they said they couldn't fix it but they charged me and afterwards the problem still existed with my vehicle. I took it to another dealership, the problem was detected fixed for $400. Read the reviews and see the pattern.

2018 Kia Forte 25000+ miles My daughter drives this car. She informed me that the "Engine Light " was on. I asked her to bring it to the dealer because there were two factory recalls that needed to be completed as well. After they had it for 2 or three days they informed her that it needed brakes, tires, 4 wheel allignment, fuel injector cleaning, and a tune up. I rejected all service except the diagnostic for the engine light. They charged me $190.00 for the diagnostic. When I got the paperwork there was nothing indicating what codes they found for the engine light. Heck they may not have even done the diagnostic. No way to tell. So i'm happy they did the recalls and that's out of the way. Whatever other work is going to get done will be by others. Cost me $190.00 to find out but stay away from these folks.