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Chicago Fine Motors

(107 reviews)

Reviews

(107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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NEVER AGAIN

Bought a 4 year old car with only 23K miles. The car was described as "The best car we have." I am out of state and the had it shipped, everything was broken on it, brakes and rotors bad, engine light was on, tires cracked, Oil leak, anti freeze leak... I drove it down the road and parts dropped off !!! Then they held title even though it was fully paid for, I suspect so I couldn't write a review before time elapsed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
8 people out of 8 found this review helpful. Did you?
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Good experience AAA++++

I call and spoke to Tom and set up appointment, when I was there Tom was very helpful explain every questions, come to purchase Ford but I am finish buying nice Nissan Altima. Thank you Tom i will back to Chicago Fine motors if I need car in future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 2 found this review helpful. Did you?
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Don’t waste that 3 hour drive

Went to Chicago fine motors today for a xxxxing xxxx show! Every single car was either wrecked, had a check engine light on or wouldn’t even start oh and don’t let meh forget this xxxxin display car that looked amazing til I found out it was just a hard shell on wheels it wasn’t even a real car. Guess I had a nice laugh when I test drove the Nissan and it bounced down the road. Didn’t even make it past a block. All the photos was made to look good but the cars don’t look like that at all with the spay paint paint jobs to cover up wrecked junk. This was the best looking car and it was completely a fake car on wheels all plastic!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
6 people out of 6 found this review helpful. Did you?
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Never responded to email, voicemail or phone calls. Never...

Never responded to email, voicemail or phone calls. Never responded to cars.com inquiry into whether the car was available.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It’s a bad idea coming here

To be honest it wasn’t all that, on the internet you can see that supposedly they have good cars but nahh, it a total scam. I never thought I was going to travel 2 hours just for some disappointment. I would not recommend this place respectfully 🤷‍♂️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Good dealer but the car is not the car with I like...

Good dealer but the car is not the car with I like because need to much work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Communication was aweful could never get a straight...

Communication was aweful could never get a straight answer. Was told the car was available but then it wasn’t then it was then all of a sudden it was sold.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Not sure haven't received a respon2 just yet, still...

Not sure haven't received a respon2 just yet, still waiting to see if my money will be of a portion available to the company.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Customer Service and Management

Really straightforward and easy process. Everyone was friendly and helpful and I didn’t feel pressured at all. Even the General Manager took time to help answer my specific questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 1 found this review helpful. Did you?
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Great no pressure

No pressure lots of stock buying was quick and simple. I did not feel pressured by the staff to make a purchase. Overall a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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