Reviews
Professional and courteous staff.
Professional and courteous staff. The reviewed what was included in today’s service. Then reviewed the results.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Tracyawong64 for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton
Service consultant was friendly and knowledgeable.
Service consultant was friendly and knowledgeable. The check-in process was smooth and quick. Work for the Acura A1 service was completed in the time stated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lurline, we are so happy to read such a great review about Acura of Pleasanton! If you have any further questions, please give us a call. We're always happy to help!
This dealership has great customer service.
This dealership has great customer service. Marisol is great. I highly recommend working with her.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cjsalazar, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!
Marisol has been my Service Advisor for the past 23 years
Marisol has been my Service Advisor for the past 23 years and we have created a family relationship. Her expertise with her work is beyond words. This dealership should be called "Acura By Marisol". The whole Acura team has always given us their best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi SIMON.DAVID, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Marisol and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. We are proud to have been a part of your Acura journey through the years and as your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton
Thank you to Marisol for always making the experience
Thank you to Marisol for always making the experience pleasant, easy, transparent, informative, and efficient. I feel taken care of and trust my vehicle in her and the team’s hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ac, we are so pleased you enjoyed your visit to Acura of Pleasanton and with Marisol! We're looking forward to your next visit with us!
Marisol is absolutely amazing.
Marisol is absolutely amazing. Everything we needed done was done perfectly. She communicated brilliantly and took care of everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Info for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
Edward Atkinson helped me and he was wonderful!
Edward Atkinson helped me and he was wonderful! He gave excellent service! I had a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
U, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We hope to be of service to you again in the future. Best wishes, Acura of Pleasanton
I was in for a checkup on my 2017 RDX.
I was in for a checkup on my 2017 RDX. I have the best service ever over the past 6 years. Normally I have to wait when I drop my car off for service but this time I was met at my car and was in and out in less than 5 minutes with everything explained clearly.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you bheppner for allowing our teammate Marisol and our service team to provide maintenance for your Acura RDX over the years and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton
Excellent customer service.
Excellent customer service. Merisol is the top top. I have never experienced such red carpet treatment. Highly recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you sandirose818 for allowing our dealership to earn your business and for sharing of your experience with Marisol and our Service Team. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
I took my car in for service.
I took my car in for service. The customer service at this dealer was outstanding - thanks to Marisol and the team. Friendly, clear communication, and great quality service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi AK, thank you for your positive review; we are happy to pass along your feedback to Marisol and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton