Reviews
Very straight up and throughly professional and efficient
Very straight up and throughly professional and efficient operation. I was in and out with a new car and processing 2 trade ins in 4 hours. That included an hour to go home and retrieve the second trade in.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you charlesworth for sharing of your experience with our teammate Victor here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist with your search! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
I had a great experience working with this dealership and
I had a great experience working with this dealership and would highly recommend them to others.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you kkinsf for sharing of your experience with our teammates Helder and Igor while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
Met with Farooq, was very helpful with my first purchase
Met with Farooq, was very helpful with my first purchase here at Acura of Pleasanton. I can tell he’s great at his job and been doing this for a while. Took care of me during the process and weeks afterwards. Would not hesitate to come back again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Gary for taking a moment to share your experience with our teammates Farooq and Victor during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
The service at this dealership was excellent Marisol
The service at this dealership was excellent Marisol assisted me helped me with my issue rodents getting into and eating my wiring harness in Engine Compartment. She also gave me valuable advice about my insurance possibly covering cost of repairs. She kept me updated thru text so I can make an informed decision. Marisol is an Excellent employee.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Norcalflip for sharing your experience with our teammate Marisol and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
I received exemplary customer service by my service
I received exemplary customer service by my service consultant Landon Bura and will keep coming back because of him!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Betty, thank you for your positive review; we are happy to pass along your feedback to Marisol and Landon and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
Media system issue
I have been working with Merisofrom the time I bought the car at Hendrick at Pleasanton. She is very good. She listens, care and get the job done to my satisfaction
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Viswanathan for allowing our dealership to earn your business and for sharing of your experience with our teammate Marisol and the Service Team. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
Great customers service
I got great customers service from Mr Bura Landon, I'm very happy with him
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Hong for sharing your experience with Landon and our service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
Customer Service seems to be their number 1 priority.
Customer Service seems to be their number 1 priority. Especially customer service attendant Marisol A.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for allowing us to provide care for your Acura and for sharing of your experience with teammate Marisol. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton
Great sale process
Jason was great, efficient and knowledgeable. The calls and texts were all very professional, which made the appointment very smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Ricardo Busquets, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Acura of Pleasanton
Everyone who helped us were friendly and knowledgeable
Everyone who helped us were friendly and knowledgeable personnel. All transactions went very smoothly. Car was detailed and ready on time.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Mmabrew85 for sharing of your experience with our teammates Farooq and Helder here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton