Reviews
This dealership use to be pretty good with both customer
This dealership use to be pretty good with both customer service and vehicle service. The past two times of having our vehicles serviced there, our vehicles have come out of the shop worse than what they went in. Now the dealership is saying we have to pay for the part they messed up on one of our vehicles because the technician didn’t do their job correctly. We’re now having to take our other vehicle back because the tire rotation and alignment is causing the vehicle to shake really bad. Our service advisor has tried to work things out and be helpful, but the entire service team has been a letdown.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Toyota of Santa Fe (877) 446-6155
Had a mixed experience purchasing a new vehicle at Santa
Had a mixed experience purchasing a new vehicle at Santa Fe Toyota. I'm not a fan of the Toyota TRSP or exaggerated doc fees. My expectation is to buy at MSRP. Spoke with the manager and will hopefully be able to make a second purchase at a fair value.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We regret that your experience did not meet expectations. While Noure is typically praised by our guests, he was navigating a difficult day. Raul worked to resolve the issue, and we’re glad you were able to take home your new vehicle. We appreciate your business and are here if you'd like to discuss further.
I understand people have bad days and I didn't take Noure's unprofessionalism personal, Raul did salvage the near botched sale. However, I still feel TRSP add-ons should be optional. They're listed as options on Toyota's website, but clearly are not "optional" when purchasing. It would be nice to purchase another Rav4 in Santa Fe, and possibly a truck in the near future. If you're willing to rectify the situation professionally and financially please take this opportunity to do so.
Smooth Fast Affordable replacement of my rear wiper
Smooth Fast Affordable replacement of my rear wiper blade ! And I also had the tires filled with air. It was very easy and stress free. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Roger Mendiola provides exceptional customer service and
Roger Mendiola provides exceptional customer service and works to get you in and out in a timely manner. Roger is friendly and takes time to explain the service(s) and recommendations for your vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
I find it useful that they provide a shuttle service.
I find it useful that they provide a shuttle service. The staff is friendly and helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we did. We hope you have a great day!
Repairs were extremely overpriced.
Repairs were extremely overpriced. They wanted $190 to replace the cabin air filter. Their Tech was very kind and showed me how to access the filter and I got a new filter for $10 from amazon. That is just an obscene markup. If they had offered me the filter change for even $50 I probably would have done it, but $200 for a $10 part and literally 2 minutes of work? That is just absurd.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for letting us know about your recent visit to Toyota of Santa Fe. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (877) 446-6155 so we can work towards a solution. Thank you and have a great day.
I took my Toyota Corolla to this dealership on June 26,
I took my Toyota Corolla to this dealership on June 26, 2025 for an oil change/servicing/ inspection. Everything was completed in just about an hour. Daniel Guerrero ( the Service Advisor) was very pleasant, professional, and helpful to us that day. He made some important repair recommendations to us, and explained them in great detail. He also gave us some price estimates. We appreciate the great service-- thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
This was a super easy transaction.
This was a super easy transaction. All the ?reps? were knowledgeable and listened intently to our questions and concerns. It was a pleasure to do business with Toyota of Santa Fe.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Was excellent!
Was excellent! Service today Roger was a great service representative, the building was clean and made sure my needs were taken care of, I was informed of all service repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we are so pleased you enjoyed your visit to Toyota of Santa Fe! Please don't hesitate to reach out if there's anything additional we can do for you.
Jacob was a great service writer took care of my needs in
Jacob was a great service writer took care of my needs in a timely manner and got me to my next appointment on time thank you Jacob.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!