Leith Ford

AVOID THIS DEALERSHIP!!! I will surely take part of the blame for not doing my due diligence before buying a 2025 Ford F-350 Super Duty pickup truck. I assumed that such an big and expensive peice of ... equipment would be capable of towing the kind of weight and trailer I need to tow. The mechanical ability is there. The tow hitch receiver is plenty strong enough. The truck is beefy enough. The electrical connections are there. The dealer even added an optional package to make towing a big RV trailer safer. Except for one tiny omission -- an option from the factory. A trailer brake controller. This is a pickup we're talking about, not a chassis cab. But I didn't check before turning over the money and signing the paperwork. Now I own a 7000 lb paperweight. But wait! There's more! When I had questions about those dealer installed options (actually customer installed, but why split hairs), thinking that they wouldn't work with the truck (I was wrong, but they didn't know I was wrong either--I only found out after I dove into the installation literature)--the General Sales Manager decided it was a good idea to argue with me. Even when I said we should wait and ask the master tech. The funny thing is that I actually got insulted when he suggested we rescind and unwind the deal. Ironically, that was the nicest and smartest thing he said, and I will forever regret not taking him up on it. Now, it isn't easy to admit I'm a fool. Maybe I expect too much, but it would have been nice if, after telling them I was going to pull a bobcat loader with the truck, someone would have mentioned that, despite any assumption to the contrary, trying to do such a thing with THAT truck could be deadly -- and illegal. Don't get me wrong, not all is lost. In fact, it's probably the best thing because the glitch with the software on the truck itself can disconnect the trailer brake controller installed at the factory from the truck's defective computer. Just like it was never installed in the first place. I suppose this issue will make the news in the not-too-distant future. Lawsuits aplenty. So the good here is that I can get a trailer brake controller that actually works and won't kill anyone. In closing, I shall never again do any business with Leith, I will never take the truck to Leith for warranty work, and I will at every opportunity warn others to stay as far away from Leith as humanly possible.

Kate R. and John E. Are my service advisors. They are very knowledgeable, friendly and courteous.

A++ experience! John Winston is an exceptional sales person. Extremely knowledgeable and great customer service. I would highly recommend!

They went above and beyond to find out what and where the problem was. I am truly thankful for LEITH FORD resolving the issue with my daughter's car. Great job 👏

The engine in our 2015 Mustang Ecoboost started to make a rattling noise so I pulled over and shut it off. I towed it to the service center and filled out the drop off form to have it looked at. Despite the note in all caps to NOT start the engine, the technician did anyway and the engine seized. Two cracks were discovered in the block afterwards and the extended service company SilverRock was contacted. The turbo was also showing issues and after review, both were covered after pictures and diagnostic logs were sent in. Kate was amazing throughout this entire process, even replying to me while being out sick (which I was not aware of and would not have contacted her if I had known) to keep me up to date on the progress. Eventually the repairs were made before the estimated date and my wife’s baby was delivered back to her as a surprise from me.

Very professional. Love the video and text updates. Very efficient. Kate my service representative was amazing. On top of the issues w have with my warranty company and made things got done as expeditiously as possible.

Leith Ford serviced and solved my F-150’s issue very quickly. The service technician was very knowledgeable and talked to me multiple times to explain the issue and repair. The service department sends pictures and video message updates frequently throughout the repair which is really cool. The price was cheaper than I expected based off internet estimates. Their service was much faster and informed than the dealership I had been going to in Raleigh. John and Kate were very helpful. Before calling Leith Ford I had called the Ford dealership in Wake Forest to see availability and cost and they said that given the miles they wouldn’t even service the transmission and that it had to be replaced! What a scam! Definitely recommend Leith Ford.

I recently used Ford service for a tune-up and had a good experience. Katie was incredibly professional and made the entire process smooth and efficient. One aspect I particularly liked was the video inspection that the technician sent, which gave me a clear understanding of the car's condition. Additionally, it was nice not to have to go to the dealership to pick up my car; instead, the dealership was able to deliver it to me, adding to the convenience. It was also great to have the ability to pay online. For those eligible for car delivery and online payment, please note that payment must be made before 5 pm, if you want the dealership to deliver your car to you. Overall, I would recommend Ford for anyone looking for reliable, convenient, and friendly automotive services."

Avoid this dealership until it's under new management. They failed to make a sale due to poor management. My wife, toddler, and I drove up from Fort Liberty (Bragg), NC (just over an hour) to test drive and purchase a new Ford Bronco; we even went the extra step to secure an appointment with a salesperson and a specific Bronco. The dealership knew we were intent on a purchase, however, their eagerness kept them from simple business practices, such as verifying VINs, prepping the vehicle, and ensuring it was clear for sale. We had test drove the Bronco and spent well over an hour at the dealership before they informed us that the vehicle was unavailable for purchase, as it had an open recall on the hard top. We offered to purchase the Bronco without the hardtop, but they denied that offer. I probably would've paid MSRP, as that SUV had everything I wanted, package-wise.

Great service! Great atmosphere! The service advisors John and Alex are great! They always take care of my vehicle! I never have to worry and they always bring my vehicle back to me when I drop it off!